Agarwal Packers and Movers Ltd. Reviews 294

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the staff's professionalism and helpfulness, often highlighting specific individuals for their excellent coordination and communication. Customers frequently mention the careful packing of their belongings, ensuring items arrive safely and intact. The service is often described as reliable and efficient, with many expressing satisfaction with the overall moving process. However, some people were dissatisfied with significant delays in delivery, with items taking longer than expected to reach their destination. There are also mentions of damaged goods upon arrival, including broken items and missing parts. A few customers reported issues with customer service, describing some staff as rude or unresponsive, and experiencing difficulties with tracking and timely updates.

What people talk about most

Staff

Clients share positive opinions on staff. Many customers praise the team's professionalism, efficiency, and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the smooth process, timely... See more

Product

Consumers have mixed experiences regarding the condition of their products upon delivery. While many... See more

Quality

People report ambiguous experiences with quality. Many customers praise the professional and careful packing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently moved from the US to India with Agarwal Packers. While the total timeline was overshot by about 1.5 months due to heavy customs backlogs at the Mumbai port, the team remained diligent and s... See more

Rated 4 out of 5 stars

The packing team and delievery team both was excellent in doing there job, each and every glass items was packed very well so that we got our stuff without damage, to improve APML packing need atleast... See more

Rated 4 out of 5 stars

Overall a good experience but there are some areas for improvement. Time taken was 4 months from India to US which is longer than expected. Some staff members like Pranali Lad of the Mumbai office are... See more

Rated 4 out of 5 stars

The team was able to support us with international shipping at short notice and arrange packing and pick up quickly. We have used their services twice now and found them reliable and professional both... See more


Company details

  1. Logistics Service

Written by the company

Agarwal Packers and Movers Ltd, one of the largest packing and moving company in India was incepted with the far-reaching vision and hardcore efforts of Shri Ramesh Agarwal and Shri Rajender Agarwal in the year 1987. The company moved forward towards the path of expansion in terms of reliable and client-oriented services. The company has seen transition phase from the beginning to become the India’s Foremost and Professionally Managed Organization with worldwide coverage. Received renowned accreditation and certification from ISO, IAM (USA), FIDI (Mumbai), and many more, the company is surging ahead with new values and principles. Possessing the fleet of 1200 GPS Enabled Vehicle, 3000 Trucking Cubes, 20 Lakh sq feet of ultra-secure warehouses,125 self-owned offices in various cities serving 1264 destinations within India and covering 182 countries, Agarwal Packers and Movers have seen extensive growth in the domain. Owing to its world class logistics and transportation services, APML has emerged as the India’s largest mover of household goods, also recognized by Limca book of Records and World Book of Records (UK).


Contact info

3.7

Average

TrustScore 3.5 out of 5

294 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We had a great experience with Agarwal…

We had a great experience with Agarwal Packers our cargo was delivered to our door step in excellent condition, Deepa who was in contact with us from them was most helpful from updating on the location of the shipment to making sure all the documentation was correct the Shipment arrived at our door step within a week of being sent

December 27, 2025
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Rated 5 out of 5 stars

Mumbai to Singapore

We moved our furniture from Mumbai to Singapore. And received the stuff in good time and very good condition. Packaging was excellent, and the movers at both the points were good !! Devika, Bhavya and Raj handled the moving efficiently; and their Singapore counterpart TVM is also very impressive. Thanks

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience with APML – Relocation from Pune to Bangalore

I recently hired Agarwal Packers and Movers Ltd. for moving my household from Pune to Bangalore, and I am extremely satisfied with their service. The entire process was smooth, professional, and completely hassle-free.

The team was punctual, friendly, and highly skilled. They handled every item — from bulky furniture to delicate kitchenware — with great care. I was particularly impressed with their packing quality.

Communication throughout the move was excellent. I received regular updates about the status of my shipment, which made the long-distance relocation far less stressful. Upon arrival in Bangalore, the team unloaded everything carefully and placed items exactly where I requested, making the settling-in process seamless.

What really stood out was their attention to detail and customer-oriented approach. Every part of the move was executed efficiently, and I felt supported at every stage.

I highly recommend Agarwal Packers and Movers Ltd. to anyone planning a move — their professionalism, care, and reliability make them an excellent choice for long-distance relocations.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Agarwal packers and movers limited

APML has helped me deliver my goods from Hyderabad to Malaysia. The process was smooth, it reached the destination without any hassle, easy to receive. Mr Francis have helped me in terms of every step of payment, keeping track of my goods and expediting the process. Thank you team. Look forward to more services.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT use APML (9300300300)

I had engaged APML for movement of houshold goods and car from GGN to BLR. The quality of packing of household goods left a lot to be desired. The electronic goods like speakers, music systems were being packed into boxes without any wrapping done. The crew that had come for packing was pretty inexperienced. Their primary motive was saving packing material. The relationship manager assigned did not pick up calls and do not bother to respond. When called on 9300300300, one agent will transfer to another and then to another. Wen asked to speak with their manager, the manager was always unavailable. Same experience with car transfer. Car did not move for 3 days after pickup and no correct reason was provided for the delay. I received multiple reasons from multiple call centre folks. The relationship manager in this case too did not respond to the calls.

December 25, 2025
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Rated 1 out of 5 stars

Scamsters

Scamsters. Avoid using this company despite the reputation that they have. They are unprofessional, they lie, they cheat and will abuse your trust. Never ever pay the full amount upfront. I sent a huge consignment with this organization on the 18th of December. We had agreed to the truck reaching the pick up point at 6am. Until 8am there was no sign of the truck.

I had organized the laborers and the crane from 6 am and i was paying them by the hour. Their incredibly inept and rude RM Reena Singh stopped accepting calls for 30 minutes when I was trying to figure out where their truck was. Finally she tells me that she has a life of her own. This while the truck that was committed to be at the arrival spot at 6 am was nowehere to be seen. Then they tried to pin the blame on me that the driver had to pay 2500 as a fine to the cops.

We agreed to a 10pm pick up the same evening. The truck that was supposed to pick up the consignment was a 32 footer open bed. The trucker as usual stopped picking up the phone, was nowehere to be seen and they sent a CLOSED 9MT 32 footer at 12:30am. That sorry excuse of an RM Reena Singh started throwing orders at me to figure out the location of the driver and get back to her. Imagine throwing orders at the customer to get your own company's employee's coordinates. I finally told her that this is your employee, you need to figure this out. She retorts that 'Yeh to bhalai ka zamana hee nahin raha' and cuts the call.

Finally I get another inept and incredibly corrupt RM called Supriya Phapaale. She said that they're sending me a 24 footer open bed. I told her that I had paid for a 32 footer. She agreed to reimburse me Rs 5000/- (the difference in price between a 32 footer and 24 footer is HUGE. Approximately 20000/-). They refused to reimburse the Rs 20000/-

It's been a week and I have yet to see a shred of my money. When I demanded the money, they started accusing me of being rude. Yes I was rude. Very rude. How else would you like me to be when you're trying to take customers for a huge ride? I have all the documentation to back up what I have written. Recorded every call. I could have gone legal with this. But quite honestly, this is the first and last time I ever give these scoundrels any of my business. Be very very careful of your dealings with them. They lie, they will steal and they literally have no control of the very people they employ. Yes, they don't know where their own employees are. It is that poorly managed.

Imagine throwing attitude and defrauding a customer when there is so much competition around. I am sure there are better players in this space with greater levels of integrity. Caveat Emptor.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very professionnal and efficient

We had a great experience with Agarwal Packers. The movers came precisely on time on delivery day, brought their own material to adapt to our society’s logistical constraints and were very efficient and helpful transferring and emptying our boxes as per our special instructions. A special thank you also to Mrs Pranali for coordinating all these moves and doing her best to accommodate our practical needs. We definitely recommend this company and would use their services again.

December 13, 2025
Unprompted review
Rated 4 out of 5 stars

Packing experience was really good

Packing experience was really good, they came and quickly packed everything, In terms of delivery, it was on time and I was getting regular updates for it, but I was supposed to receive the call for the delivery and I did not and they just left the stuff near the door which was a bit disappointing but overall a good experience.

December 18, 2025
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Rated 4 out of 5 stars

The packing expertise was great

The packing expertise was great. They knew how to fit into the boxes and they were very professional. Although, there was minor damage to a vessel and a toy. Deepa was very helpful in giving me timely updates about the shipment despite of her ill health. Overall good experience with APML

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and reliable

The Manager at Agarwal Packers and Movers Ltd., Mr. Francis is very polite, prompt and responsive to our queries and doubts at the time of taking stock, offering a quote and communication.
The packaging team supervisor and his team of workers were punctual, neat and completed their work swiftly and efficiently.
The packaging materials and careful handling of items are good. They cleaned up later leaving no residual items.
A satisfying experience.
Hope the items reach their destination safely intact without delays.
Very professional and prompt service.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service by Francis

The services which provided by Francis with Agarwal and Packers Movers Ltd. Was amazing. Francis was on-time, honest and trustworthy. He was exact at the time and has delivered all the packages with utmost care and safety. All his teammates were also very much supportive. Manjula from Chennai too, has co-ordinated well in dispatching the container from Chennai to Hyderabad. Overall delivery smooth from Chennai to Hyderabad.

November 21, 2025
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Rated 5 out of 5 stars

Good customer service

Packaging is very good.
Customer care is very good.
The delivery of items took 4-5 days extra, but still I would recommend APML for both domestic and international logistics transportation!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Professional and Reliable!

I've used Agarwal Packers and Movers for more than 2 decades both for domestic and international moving. Their team is extremely professional, responsive and transparent. From quote to packing, moving, customs clearance, delivery and unpacking...they kept us informed at every stage. In few instances where we had breakage of a few items they worked swiftly on the insurance claim as well. Overall, I'm extremely satisfied with their service and highly recommend them!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfactory work, thank you

I hired Agarwal packers to move my goods from Malaysia to India and then to new Chandigarh Mohali.As it was my first experience with this process I was a bit uncertain ,but these guys helped and did a very professional job. In Kuala lumpur I met Mr Mukundan ,local incharge, who heard me patiently, sorted out my concerns and arranged to pick luggage from my home -in town of Miri, Sarawak, Malaysia.
Once goods reached India, from New Delhi Punit Sanwariya explained the further process of custom clearance etc. He did all handholding till my boxes and passport reached me safely His sense of responsibilty was also very reassuring .
Overall I am pretty satisfied with this firm -thanks for job done well
Charanjit

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Consignment from Kazakhstan

The team in Hyderabad coordinated very well to get my consignment of home goods coming from Kazakhstan released and delivered at my place safely and securely. Team led by Ms Manjula and Mr Patrick ensured informing me at every stage and safe unloading at the given destinations. They were thoroughly professional and very personal while dealing with concerns. Thank you M/s APML. Amb Dr TV Nagendra Prasad , Former Ambassador of India

October 31, 2025
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Rated 5 out of 5 stars

Fantastic service by APML

Agarwal Packers and Movers Ltd. (APML) in collaboration with DHL successfully delivered the parcel to my residence in abroad.
I would like to specifically thank Abhishek (the International coordinator of APML) who constantly was running from pillar to post to ensure that I receive my parcel/ courier timely and in safe condition.
Abhishek is a bright and sincere prospect for whom I must request APML to keep a special eye on him and train/ recommend him for next level positions in the company as well as reward him as per company's policy.
Once again thanks to APML and DHL and especially to Abhishek for the successful delivery of goods/ courier to my residence.
Grazie.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very Nice and Amiable.

It was a great Experience with APML. Both team was working diligently, with good gesture and cooperative nature.

Mr. Punit is a gem there who helped a lot in all kinds of quarries raised by me and given me a good suggestion and showed a very Amiable nature. Thanks a lot Punit ji. 🙏

Thanks a lot APML. Grateful for your assistant and help.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I had my move booked via Agarwal…

I had my move booked via Agarwal Packers Movers LTD from USA to Hyderabad. I had a great experience right from the time the shipment arrived in India to customs clearance to delivering those at home and unpacking. Francis and Chandrakanth were of great help throughout the process. Highly recommend.

October 16, 2025
Unprompted review

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