Agincare Reviews 

Support and communication with Michael Edge has been first class.

He has supported us with arranging a complex respite placement needing specialist equipment. Michael understood immediately why this needed processing urgently. He responded quickly, clearly and delivered what he promised to do keeping us fully informed at every stage.

Thank you so much for your support. Truly brilliant.
Bev - Duty Worker

Very thorough assessment before live in care started. Excellent carer, so kind and thoughful

My mum has been at Gainsborough for 2 years & been well looked after.They have some really good staff working there & I much appreciate the care they have given mum.

Agincare home managers were kind and helpful. Took on a difficult task.
Payment was clear and easy.

Very professional assessment, respond quickly to queries and always available.

The residents seem happy and content, the staff are friendly and the place has a very homely feel to it, with lots going on. The manager was very approachable and understanding.

Agincare team answered all our questions and addressed any concerns that we might have had around bringing an elderly relative back to their home.
The team was extremely helpful and very approachable. We are very happy with the company.

The carers who looked after my Mum for almost 3 weeks respite had formed a really good relationship with her and really seemed to care about her to the extent that I decided to make Edgehill her forever home.

Leanne was very informative and understood my fathers concerns regarding having carers come into his home to assist him, she was able to reassure him and he was happy with the agreed care package when she left.
Thank you

Ben and Lorraine made a stressful experience so much more bearable and pulled out all the stops to sort out respite care for mum and were streets ahead of any other providers that we contacted. The family is so grateful to agincare for their support so far

A good first contact experience with a thorough assessment from clearly experienced care-givers. I cannot give 5-star because this is as far as I got. Our need for care changed, so we haven’t received the actual care as yet.

As soon as I walked into the Gorseway Nursing home for the first time l knew that it was going to be the right place for my Mum . I was made to feel very welcome and felt comfortable when I was being shown around. The home had a very happy atmosphere and was beautifully clean. Unlike two other homes that I visited there was no lingering odour undertones.
Mum has settled in very well and is happy at Gorseway.

From the moment I rang I could feel how professional and thoughtful the staff were. When visiting they gave us time to look round and ask questions. When I brought my dad to view the home the next day they gave him time and were so kind. He responded well to the humour and reassurance given by staff. On the day he was admitted the care staff had obviously read his assessment form and understood his requirements including how he like his tea! After years of looking after dad I feel I can relax knowing he will be looked after and cared for.

Michelle B. is so responsive, supportive, and realistic. I have been in contact with her for several week trying to get things in place and everything keeps on changing but one thing that doesn't is Michelle's kindness and support with the assurance that the support that is going to be administered is what is needed. She doesn't shy away from hard conversations. She is a joy to work with and is an asset to Agincare.

Avoid. Find another more reputable agency.

My father in law has recently moved in to Cordelia House. The staff are what makes this place so special. All so caring, compassionate and fun. Update us regularly on how he is doing. Always something going on, activities, singers, also quiet spaces if you prefer. Was a hard decision, made easier by such lovely people

Lovely staff and great manager who made sure everything was perfect before my Aunt moved in. Great home and always lots going on.

We urgently needed a care home for Mum as we could no longer provide the care she needed at home. She was admitted 48 hours after the initial assessment. The staff are very friendly and approachable and give great feedback on Mum's progress. Very happy with the experience.

Easy to deal with, excellent service. Very caring towards all involved.