Agincare Reviews 

Agincare were very responsive when I left a message asking for a call. They were very helpful and provided detailed information which helped is decide which provider to appoint to care for my parents. They made it clear what the arrangements would be, and did not pressure us to use them.

Everyone has been friendly and courteous.

Extremely helpful staff very warm home good food and caterers for a lot of different people with problems
Will update regularly

It's great having regular times and shorter visits for my father who has dementia. Carers are friendly and get the jobs done without fuss fitting in with our family plans and meal timetable. Minus point of being given a work schedule which was nothing like what was actually delivered causing worry for my sister.

Very quick to respond to our inquiry, informative and very helpful.

They wasted everybody's.time why did nt they say from the start they were not going to look after my Wife in stead Agincare wasted weeks after a lot of money spent now we have got to start from scratch and my poor Wife is stuck in Hospital wanting to come home crule

My husband had about five days of excellent end of life care at home, from Agincare. One particular nurse, Myra, stood out as being so kind and caring and very thoughtful to all our needs. She is a real credit to the company, they are very lucky to have her working for them

Great staff very friendly made my mother feel very welcome and made very happy on her first day at Rochester
This was the best care home in Medway we found after visiting a number of them

Agincare have been amazing. Our mum hasn’t moved in yet but they are holding the room for her and whilst doing so, have been fantastic in their correspondence with us. They have been very responsive with regards to the tricky council process of moving her from her current home (not Agincare) to theirs. When I asked if she could go along to activities before she moves in, it was with a resounding yes. The staff have given her a very warm welcome. The activity program looks incredible. She saw her room for the first time yesterday and loves it and can’t wait to move in. Thanks Ben on behalf of my brother in America and me in Australia. We are over the moon.

From the first enquiry to finding a suitable carer to enable my 95 year old mum to live at home,nothing has been too much trouble at short notice.A really lovely experience and they completely understood our situation.I feel confident that we will have support in the future.A special credit to Demi,John and Alison…outstanding!!!

I am currently a customer of Agincare Worthing simply because there are no other care companies availablein the area

Firstly,the carers are excellent but are being badly let down by office staff who issue rosters that are of no use,, looking as if names have been fiiled intoslots with no thought or care.

I am fond of all my carers and hope that I treat them with the respect they deserve for the demanding job that they do and itry not to make any ddemands on their time. However all I do ask is that I have an early morning call. I go to bed at 6pm I would prefer it to be later because I am being left for 15 or 16 hours in bed. This is having a devastating effect on both my physical and mental health. I amcompletely paralysed on my left hand side and unable to move when I wake in the morning. As I have such an early bedtime I am usually awake by 3 or 4am and can do nothing and it seems to me the more I complain the later my call b3comes. It's very upsetting when I hear that customers who can get out of bed unaided or live with family are having earlier calls than me. I am at a loss as to know what to do, i have spoken to my social worker, she phones the office but iam afraid the person or persons involved are somewhat frugal with the truth. My daughter has also spoken to Louise in the but it seems no effort is being made to help me

The timing of my calls has improved and I'm feeling so much better. I would like to thank all who have been involved in helping me.

To date we have only been through the signing up and interviewing for Carers stage. However so far it's been a very warm, caring and professional experience and crucially the staff speak well of the company.

I will ping 5 stars once its all up and running and if our parent is happy.

Agincare provided inexperienced carers who sat in their bedroom all day leaving my dad strapped into his wheelchair on his own. Complaints were not passed on internally and customer support was non existent. Avoid like the plague.

Lisa and the team are amazing. We needed an urgent place for mum. Within a few hours we were able to take.mum to the care home. A lovely place with a real family feeling. Mum settled in very quickly happy eating her soup and Sandwich which they had kept for her. Thank you

Having been let down by another care provider, I was very sceptical about contacting another. I was caring for my parents and working so I needed help ASAP. Within one week of my call, Agincare had arranged & completed assessments for my parents, found a suitable carer and moved them in. Throughout the process, I found all of the staff polite, professional, friendly and extremely organised.

The company were very helpful to accommodate my father with 4 days live in care. It was all set up within a day of my enquiry.

Hi, communication with care home has been very good so far.

Quick and efficient response from administrators and coordinators.
The standard of live-in care we have received has been faultless.

We have just completed the initial assessment process and found the Agincare team to be very responsive, thorough and prompt in their approach. The fact that they are a CQC registered company with all carers employed by them was particularly reassuring. The booking process, carers and value for money will be the subject of future reviews.