Our Golden Bailey is to undergo emergency surgery. Of course as a family this has caused us immense distress. We phoned Agria and spoke to Jennifer Addley from the company who went above and beyond in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennifer put me at ease and explained everything to me- talked me through next steps and what options I had for the claims as well as update my number and gave me a top tip for updating my contact... See more
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
Sheryl was absolutely lovely to deal with. I only needed some advice regarding whether I could use an Agria Cashback Voucher in conjunction with an insurance claim and she was very heipful and a pleas... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Shane was great to speak to...
Shane was clear and concise when answering my question. It was also nice to speak someone who was cheerful and engaging which made it a nice experience...thank you Shane 👍🏻
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Jackie,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was clear and concise in answering your question. It's especially lovely to know that his cheerful and engaging manner made your experience such a positive one, as we believe great customer service is about how we make our customers feel as well as the support we provide.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Very helpful staff.
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Paula,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that you found our team so helpful. Providing friendly, knowledgeable support is something we pride ourselves on, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Very easy to contact and very helpful
Very easy to contact and very helpful, great customer service, and pays up quickly.
June 24, 2026
Reply from Agria Pet Insurance
Hi Barbara,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found us easy to contact and that you've experienced such helpful customer service. It's also fantastic to know you've been pleased with the speed of our claims payments, as we understand how important it is to provide prompt support when our customers need it most.
We'll be sure to pass your kind feedback on to the wider team, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Denise,
Thank you for taking the time to leave us a 5-star review ⭐️
We're delighted you've chosen Agria to protect your pet. We completely understand that you haven't needed to use your policy yet, and we hope it stays that way for a long time.
If you ever have any questions about your cover or need our support in the future, our team will be more than happy to help.
Thank you again for your review and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Judith was really lovely and caring and…
Judith was really lovely and caring and explained everything to me in great detail
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Sarah,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Judith provided such lovely and caring service. It's fantastic to know that she took the time to explain everything in detail and made sure you felt fully informed and supported.
We'll be sure to pass your kind feedback on to Judith, I'm sure it will mean a great deal to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
The call handler
The call handler, Shane was very friendly and helpful!
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Noreen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such friendly and helpful service. We always aim to make every interaction a positive one, so it's fantastic to know he made such a great impression.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi MTM,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that you found it quick and easy to take out a new policy with us. It's great to know that the process was straightforward and that you've found suitable cover for your working dog.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Great customer service
I rang with a few questions about my policy and Michelle was absolutely fantastic. She was so friendly yet professional and explained everything in a really clear and easy to understand manner.
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Amy,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michelle was able to answer all of your questions and provide such friendly, professional service. Taking the time to explain things clearly and making sure our customers feel confident in their cover is exactly the experience we aim to deliver.
We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
andrea was really helpful
andrea was really helpful as are all the Agria customer service people
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Claudia,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea was so helpful and that you've consistently had such positive experiences with our Customer Service team. Providing friendly, knowledgeable support is something we take great pride in, so it's lovely to know this has been reflected in your interactions with us.
We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her. We'll also share your lovely comments with the wider Customer Service team, who will really appreciate your recognition.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Agria Pet Insurance
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie and ourselves and have made our claim “seamless”. The person we spoke with today was Shane, but thank you to everyone. We highly recommend Agria
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Lauren,
Thank you so much for your wonderful 5-star review ⭐️
We're so sorry to hear that Winnie is unwell and undergoing surgery. We can only imagine how worrying this must be for you, and we hope her operation goes well and that she's on the road to a full recovery very soon.
It means a great deal to know that our team has been able to support you during such a difficult time. We're delighted to hear that you've found the claims process seamless and that the care and empathy shown by our colleagues has made a positive difference. We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him. We'll also share your lovely comments with the wider team, who will really appreciate your recognition.
Thank you for your recommendation and for placing your trust in Agria to look after Winnie.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful nice to be able…
Shane was very helpful nice to be able to ask questions and get answers straight away
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Kate,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was so helpful and that he was able to answer your questions straight away. We know how important it is to receive clear, timely information, so it's great to know he made your experience a positive one.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Being able to talk to a human
Being able to talk to a human, not being rushed on the call
June 22, 2026
Reply from Agria Pet Insurance
Hi Mrs T,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you appreciated being able to speak to one of our team and that you never felt rushed during your call. We believe taking the time to listen and provide personal support is an important part of delivering great customer service, so it's lovely to know that this made a difference to your experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Easy to contact by phone and friendly…
Easy to contact by phone and friendly and efficient member of staff.
July 22, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Philip,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found us easy to contact by phone and that you received such friendly and efficient service from our team. We know how important it is to make getting in touch as straightforward as possible, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Early days, I think you never know till you claim
Struggled a little with the website, so set up via phone. Really quick and easy. The rep was very friendly and helpful. Only had the policy a few weeks no problems so far. But let’s be honest you never know how good your insurance company is till you try and claim.
June 22, 2026
Reply from Agria Pet Insurance
Hi Ian,
Thank you for taking the time to leave us a 4-star review ⭐️
We're pleased to hear that, although you experienced a few difficulties with the website, setting up your policy over the phone was quick and easy and that our representative was friendly and helpful throughout.
You're absolutely right that the true test of any insurer comes when you need to make a claim. We hope you never have to, but if the time does come, we'll be here to support you every step of the way and make the process as straightforward as possible.
Thank you again for your feedback and for choosing Agria. We hope we continue to meet your expectations.
Best wishes,
Liam
Customer Service Teams
Very friendly and helpful
June 15, 2026
Reply from Agria Pet Insurance
Hi Michelle,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our team to be so friendly and helpful. Providing a positive, supportive experience for our customers is something we pride ourselves on, so it's lovely to know we've made such a good impression.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
I phoned today to discuss some queries…
I phoned today to discuss some queries regarding my dogs policy. Lorna was very helpful and explained everything to me very clearly and was very patient with my questions.
July 22, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Lisa,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Lorna was able to help with your questions and that she took the time to explain everything clearly. We know how important it is for our customers to feel confident in their cover, so it's great to know her patience and support made your experience such a positive one.
We'll be sure to pass your kind feedback on to Lorna, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Excellent customer service
Excellent customer service, easy process and knowledgeable
July 22, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Catherine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received excellent customer service and found the process so easy. It's fantastic to know that Shane was able to provide knowledgeable support and make everything as straightforward as possible.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Sharron was very helpful with all my…
Sharron was very helpful with all my questions
July 22, 2026
Unprompted review
Reply from Agria Pet Insurance
Sharron was very helpful with all my questions
Hi Lisa,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sharron was so helpful and was able to answer all of your questions. We know how important it is to provide clear, supportive advice, so it's great to know she made your experience such a positive one.
We'll be sure to pass your kind feedback on to Sharron, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Rebecca,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such friendly, efficient and helpful service. We always strive to make every interaction as straightforward and positive as possible, so it's great to know he made such a good impression.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Christine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our team to be prompt, thorough and professional. Providing efficient, high-quality service is something we pride ourselves on, so it's lovely to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
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