Our Golden Bailey is to undergo emergency surgery. Of course as a family this has caused us immense distress. We phoned Agria and spoke to Jennifer Addley from the company who went above and beyond in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennifer put me at ease and explained everything to me- talked me through next steps and what options I had for the claims as well as update my number and gave me a top tip for updating my contact... See more
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
Sheryl was absolutely lovely to deal with. I only needed some advice regarding whether I could use an Agria Cashback Voucher in conjunction with an insurance claim and she was very heipful and a pleas... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
The young lady I spoke to was extremely helpful regarding which plan to choose as I was very unsure.
She was patient and polite with me and I was confident with the information given. Thank you
June 16, 2026
Reply from Agria Pet Insurance
Hi Margaret,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sophie was able to help you choose the right plan. We know that selecting the right cover can sometimes feel overwhelming, so it's fantastic to hear that she was patient, polite and gave you the confidence you needed to make your decision.
We'll be sure to pass your kind feedback on to Sophie, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi there,
Thank you so much for your 5-star review ⭐️
We're really pleased to hear that everything was arranged quickly and without any fuss. Making things as simple and straightforward as possible for our customers is exactly what we aim to do.
Thanks again for taking the time to share your feedback, and please get in touch if we can help with anything else.
Best wishes,
Liam
Customer Service Teams
I was so happy to get my new pup so had…
I was so happy to get my new pup so had to get him cover and a I looked in to the insurance and I found your site so easy to set up with lots of different levels of cover which is just what I wanted so as my boy gets older I can increase his cove such a great way to do things and I found it so quick and hassle free to get the cover I need at this time thank you
June 26, 2026
Reply from Agria Pet Insurance
Hi Christopher,
Thank you so much for your 5-star review ⭐️
Congratulations on welcoming your new puppy to the family! We're really pleased to hear that you found it quick and hassle free to arrange your cover, and that our range of cover options made it easy to choose the level that's right for you.
While customers can review their policy at renewal and have the option to increase their excess, remove optional benefits, or reduce their level of vet fee cover, it's not currently possible to increase the level of vet fee cover once a policy has started. We really appreciate your feedback though, and we're always looking at ways to improve our products and services to offer the best possible cover and flexibility for our customers.
If you have any questions about your cover or would like to discuss the options available, please don't hesitate to get in touch. You can call our team on 03330 30 10 00 (Monday to Friday, 9:00am–6:00pm, and Saturday, 9:00am–1:00pm) or email us at info@agriapet.co.uk. We'll be more than happy to help.
Thank you for choosing Agria to help protect your new companion. We wish you and your puppy many happy years together.
Thanks again for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Iv given 4 star to your Web site
Iv given 4 star to your Web site, as there was no option anywhere to confirm this was a second pet and so automatically get the discount .
Also I have never recieved any welcome pack you say is offered when joining .
The member of staff that dealt with my enquiry over any discount for more than one pet with you was however extreamly helpfull, and def deserves a 5 star rating for her prompt help and pleasant customer mannor.
June 25, 2026
Reply from Agria Pet Insurance
Hi Karen,
Thank you for taking the time to leave us a 4-star review ⭐️
We're really pleased to hear that Chloe was so helpful and provided such prompt, friendly service. We'll be sure to pass your kind feedback on to her, I'm sure it will mean a lot.
We also appreciate your feedback about our website and your experience when arranging cover for more than one pet. Your comments will be shared with the relevant team as we're always looking for ways to improve our customers' experience.
I'm also sorry to hear you haven't received your welcome pack. I'll look into this for you personally and make sure we get something arranged.
Thank you again for taking the time to share your feedback, and thank you for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Helpful friendly staff who rang me bacj
June 18, 2026
Reply from Agria Pet Insurance
Hi Christine,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Ed provided such helpful and friendly service, and that he took the time to call you back. Delivering great customer service and keeping our customers informed is really important to us, so it's wonderful to know we made a positive impression.
We'll be sure to pass your kind feedback on to Ed, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience, and thank you for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Very professional and friendly advisor…
Very professional and friendly advisor who showed some compassion for the situation with my horse who had to be hospitalised with colic.
July 22, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Mrs Jones,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Jenny provided such professional, friendly and compassionate support during what must have been a very worrying time for you. We know how stressful it can be when a horse needs emergency treatment, so it's wonderful to hear that Jenny was able to offer reassurance when you needed it most.
We'll be sure to pass your kind feedback on to Jenny, I'm sure it will mean a lot to her.
We hope your horse is making a good recovery, and thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Setting up the insurance for my dog was…
Setting up the insurance for my dog was easy and the fee reasonable. I have not yet had to make a claim so cannot comment on that aspect. I was happy to learn that I could have a special Agria tag for my dog and will qualify for a Love Louie "hamper" in September. That was a nice and unexpected touch. Thank you
June 17, 2026
Reply from Agria Pet Insurance
Hi Alison,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that setting up your dog's insurance was quick and easy, and that you found the premium to be good value. We hope you never need to make a claim, but if you ever do, our team will be here to support you every step of the way.
It's also lovely to hear that you were pleased with your Agria ID tag and the upcoming Love Louie hamper. We think those little extras are a great way of saying thank you for choosing us, so we're delighted they came as a nice surprise.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
The BEST customer service
Every time I have called Agria your teams have been incredibly helpful and resolve my queries quickly. It never feels like a hassle to them whatever the query is, such a refreshing change to speak to someone and for them to make you feel like they genuinely care and want to help.
July 25, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Emma,
Thank you so much for your fantastic 5-star review ⭐️
It's wonderful to hear that every interaction you've had with our team has been such a positive one. Knowing that you've found us helpful, responsive and genuinely caring means a great deal to us, as providing friendly, personal service is something we pride ourselves on.
I'm delighted that our team has been able to resolve your queries quickly and make each conversation feel easy and reassuring. I'll be sure to share your kind words with the wider team, they'll really appreciate your feedback.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
My pet was pre approved for surgery and…
My pet was covered when he really needed surgery and he is now recovering well and Agria have settled the bill
June 18, 2026
Reply from Agria Pet Insurance
Hi Nick,
Thank you for taking the time to leave your review.
I'm pleased we've had the opportunity to speak with you directly, discuss your concerns, and clear up any confusion. We always want our customers to feel informed and supported throughout the claims process.
If you have any further questions or there's anything else we can help with, please don't hesitate to get back in touch.
We wish your pet a smooth and speedy recovery.
Best wishes,
Liam
Customer Service Teams
1:1 customer care
Michelle was friendly but efficient and isn’t it nice to communicate with a human being rather than being directed to the website or a chatbox where an agent deals with 12 people at once. 1:1 customer care . Perfect.
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michelle provided such friendly and efficient service. We know how important it is to be able to speak to a real person when you need help, so it's fantastic to hear that you valued the one-to-one support you received.
We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
The adviser was so efficient,helpful…
The adviser was so efficient,helpful and friendly to talk to.. with understand and compassion.. lovely to talk to her.
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Toni,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Andrea provided such efficient, helpful and friendly service. It's especially lovely to know that she treated you with understanding and compassion, as providing caring, personal support is something we pride ourselves on.
We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Lovely customer service very helpful
Lovely customer service very helpful
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Tracey,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Zoya provided such lovely and helpful customer service. We always strive to make every interaction a positive one, so it's wonderful to know she made such a great impression.
We'll be sure to pass your kind feedback on to Zoya, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Sharon was patient and kind
Sharon was patient, kind and very clear in helping me with my concerns. She was totally professional throughout and I would not hesitate to speak to her again should I have any further questions. Thank you Sharon.
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Katie,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sharon provided such patient, kind and professional support. It's fantastic to know that she was able to address your concerns clearly and make you feel so well looked after throughout your conversation.
We'll be sure to pass your kind feedback on to Sharon, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Absolutely wonderful customer service.
Absolutely wonderful customer service.
Very easy to contact and the staff are always friendly nice and clear about any concerns. Very knowledgeable and approachable.
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Terry,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you've had such a positive experience with our customer service. It's great to know that you found us easy to contact and that Zoya was friendly, knowledgeable and clear in answering your questions. Providing approachable, helpful support is something we really pride ourselves on.
We'll be sure to pass your kind feedback on to Zoya, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Tabitha was wonderful dealing with a…
Tabitha was wonderful dealing with a difficult situation after I found out due to my husband death the dog insurance had not been renewed, my dog had been very ill over the weekend having to go to an out of hours vet late Saturday then to another vet all day Sunday .
I was very upset and lovely Tabitha spoke to me kindly and sympathetically .
What a lovely person . Thank you again .
Thank you Agria
July 23, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Mrs Leggett,
Thank you so much for your wonderful 5-star review ⭐️
We're so sorry to hear of the passing of your husband, and your dog's recent illness.
We're delighted to hear that Tabitha was able to support you with such kindness, compassion and understanding. Providing caring, personal support when our customers need it most is something we truly value, and it's lovely to know that Tabitha was able to make a difficult situation a little easier.
We'll be sure to pass your heartfelt feedback on to Tabitha, I'm sure it will mean a great deal to her.
We hope your dog is now recovering well, and thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
I rang customer services and spoke to…Judy
I rang customer services and spoke to Judith. My dog had a nasty accident on my walk this morning and needed urgent vet intervention. I’m the older generation that was used to the old way of letting the insurance company know straightaway by phone. Judith was a great help and explained the ways things work these days and how straight forward it is once you know how. Thank you for helping me when I was also in such an emotional state. Xxx
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Karina,
Thank you so much for your wonderful 5-star review ⭐️
We're sorry to hear that your dog had such a nasty accident, and we hope they're making a good recovery.
We're delighted to hear that Judith was able to support you during what must have been a very emotional time. It's great to know that she took the time to explain the claims process clearly and helped make everything feel straightforward and reassuring when you needed it most.
We'll be sure to pass your kind feedback on to Judith, I'm sure it will mean a great deal to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Robert Woodcock great advisor
Robert Woodcock - extremely helpful and insightful, friendly and professional. Thanks for your advice!
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Emily,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Robert provided such helpful, insightful and professional service. It's fantastic to know that his friendly approach and advice made such a positive impression.
We'll be sure to pass your kind feedback on to Robert, I'm sure it will mean a great deal to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Pet insurance q
The people I spoke to were very friendly and very helpful also explained the policy to me which I was really pleased with very good price as well would definitely recommend this to anyone
June 17, 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that our team was so friendly and helpful, and that they took the time to explain your policy clearly. It's great to know you found the cover good value too, and we're especially pleased that you felt confident enough to recommend Agria to others.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Shane was great to speak to...
Shane was clear and concise when answering my question. It was also nice to speak someone who was cheerful and engaging which made it a nice experience...thank you Shane 👍🏻
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Jackie,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was clear and concise in answering your question. It's especially lovely to know that his cheerful and engaging manner made your experience such a positive one, as we believe great customer service is about how we make our customers feel as well as the support we provide.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Very helpful staff.
July 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Paula,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that you found our team so helpful. Providing friendly, knowledgeable support is something we pride ourselves on, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.