AGS Movers Reviews 316

To rebut the response AGS posted on this thread: I was not asked to pay the bill until just before Christmas. The bill has been paid in full at this time. AGS sent me an email apologizing for "unavoidable" issues in this move. There was nothing unavoidable. They low-balled the estimate to get my belongings, then increased the bill by nearly a third. They refused to tell me where my belongings were, even going to far as to tell me they had been taken to Kobe. Avoid this company.

Do not use this company! Dispite the lovely website claiming to guide you through the whole process, this is definately not the case. I asked for my goods to be sent in a shared container and was not informed that it hadn't been, so in fact the quote they sent was fraudulent from the start. I am now incurring even more charges in Australia due to the way it was sent, on top of the original charges for a single container. Now looking to sue! Terrible company and not transparent at all! Do not use!

Following a move from Hong Kong to France with AGS, I have been battling with the claim department for over 1 year now to obtain settlement on damages due to the move.
AGS has been reluctant since the beginning and has been trying to avoid any payment for the insurance claim I filed. First they started minimizing the cost despite insuring specifically all items with the replacement value.
I then submitted quotations to justify the cost of repair or replacement. After a few months chasing them, AGS appointed an expert who corroborated the repair cost in its official report and even increase the cost of the repair. Initially AGS was offering me 2000 USD for the entire claim. After they appointed an expert, the cost climbed up to 8000 USD.
AGS then refused to pay for the transportation of the furniture for the repairs to take place. After many months of back and forth and insistence, they finally caved. I then decided to accept the offer made.
It s been now over 2 months and no payment has been ever received despite weekly call and email.
THEIR CUSTOMER SERVICE IS LOCATED IN CAPE TOWN, South Africa despite my move being from Hong Kong to France.
It s near impossible to get someone on the phone and emails are not being replied to.
I STRONGLY ADVISE TO NOT USE AGS AS A MOVER UNLESS YOU WANT TO HAVE A MAJOR HEADACHE.
My sofa and other furniture have been in storage for over a year waiting for repairs. So in addition of waiting for the payment, I also have to pay storage cost before I can get them fixed.

Andrei Goicea kept us podted every step of the way and we had all our goods arrive from New Zealand delivered and unpacked without any issues

UPDATE (MAY 23)
Very disappointing as previous very helpful management promises of support not carried through. CEO now refusing to answer emails or WhatsApp - don’t believe anything they say!
ORIGINAL REVIEW (Jan 23)
Following a complaint AGS Malawi completely rectified the situation and couldn’t have been more helpful about support for my visit in May. Highly recommended management and responses to issues.

Great communications, full understanding, timely delivery. Very professional approach, recommendations

After contacting about 10 moving companies for our move from Australia to Croatia we decided to engage AGS. They were quick to respond, explained what the requirements were and sent all required forms straight away. Reading reviews of other moving companies made us very stressed and nervous about our move, but AGS showed from the first contact what a professional, well oiled machine they are. All our questions were answered promptly, kindly and in great detail. They were the only company happy to engage in a detailed conversation with us. With AGS Zagreb you really get an impression that you and your belongings are in safe hands and that’s what you want when moving across the world. Not once they showed impatience and annoyance with our many emails and questions. Our shipment arrived in perfect order and in a very reasonable time considering what is going on in the world at the moment and comparing to the time other companies take to deliver your belongings. And another very important thing is, with AGS there are no hidden or extra charges. You pay what they quote you and that’s it.
AGS Zagreb thank you for a great, stress free service.
With Mihael, Ljubica and Davor from AGS Zagreb you are in capable and friendly hands.

Missing items, unpaid insurance claim for over a year, damaged furniture, non delivery of bedroom furniture so I had to stay overnight in a hotel....How much more incompetent can a self proclaimed highly professional international moving company be?? How much more out of pocket expenses should I pay for an expensive move?

I have waited over a year for my insurance claim and sent countless emails and calls. Zero response apart from the French office that needs to liaise with the UK office because they have no record of my file.

I have moved internationally 7 times with Crown, Sterling and Cadogan Tate. Never have I experienced such sloppy and callous service.

I filed a complaint on 20 April (scroll down) and finally got results due to revenge review. I am writing this review to voice the truth--AGS will respond to negative reviews and if you are affiliated with a big corporation or embassy.

My move was a civilian move with no corporate affiliation, so therefore I have been treated like a second class citizen, begging for my claims and goods.

With this experience of moving I could not be happier. The guys are super friendly, strong and efficient. They did excellent job and if I need to move anything anytime again I sure will call AGS movers. Great people, great customer service and great job done.

I had a great overal experience. Guys did a great job and worked really long hours to get everything done in time! Would recommend to everybody although they are on expensive side...

The service was fantastic, both from Ljubica with the arrangement and delivery crew.

We had fantastic communication with Mihael in Zagreb who was great to work with on the logistics & import paperwork. The team of movers who unloaded our container were professional and worked efficiently while taking good care of our items. If we move again, we would not hesitate to use their services.

Move went smooth and without any hassle. Movers were helpful and fast.

Thanks for the stressless move from Belgium to Croatia. Everything was done as previously agreed and within extremely short deadline. Special thanks to Ljubica, Davor and Matija, who always made a step further to acknowledge and fulfil our wishes.
All the best,
Sandra

Great service! There was a lot of work which I believe required at least 4 crew members, and only two guys came today but they did a tremendous job. Everything was done in record time and I'm very pleased with their work.

Excellent job done by the guys of AGS movers. Fast, professional and polite service! Can highly recommend.

Only compliments to the AGS team for a professionally done job in June 2022. Operability and adaptability at the highest level. Special thanks to Davor, Ljubica, Luka, Marin and Frano. Excellent teamwork. Marcella

Guys artived in the morning and finished early afrernoon. Local relocation, very professional! Excellent service! No damages!

AGS Arusha Tanzania quoted a price which we agreed for our move from Moshi, Tanzania to Uzbekistan. They then reviewed the price and increased the quote by $10,000. AGS has also done this to two other families closer to their move date. Causing alot of distress. Obviously we did not use this company.

I moved from Slovenia to North Germany, the quality of service is top notch. Timing, the speed, the insurance coverage, attitude of the team, all was very good. I strongly recommend this team.
Best
Aytac