invideo Reviews 

SCAM!!!! They charged me 75 credits for one short video that had multiple errors. I literally feel like I was just robbed. STAY AWAY!!

HORRIBLE experience.

I signed up for the Plus membership (approximately $20/month) because the platform advertised that 75 credits would be sufficient to generate up to 14 five-minute videos. My goal was to create a single 5-minute instructional/marketing video for my business.

In reality, producing the final video required more than 360 credits—nearly five times what I expected based on the advertised usage. I completed the project primarily as an experiment because I wanted to understand both the actual cost and the quality of the output.

While I was able to finish the video, the cost was far higher than anticipated and made the platform impractical for my business needs. Based on my experience, I will not be using this service again.

I would strongly encourage prospective users to carefully evaluate the true credit consumption before committing, especially if you plan to create longer-form content. What appears affordable at first can become surprisingly expensive very quickly.

I highly recommend staying away from invideo AI and saving your money. While the text prompting system seems fine at first, the actual video results it generates are complete trash.

1. The biggest issue is the credit consumption. It drains your monthly credits incredibly fast. To make matters worse, if you try to use the AI chat to edit or fix the bad footage, the AI completely ruins the edit and charges you even more credits for the process.

2. The user interface feels like a trap designed to make you run out of resources instantly so you are forced to buy more. Don’t waste your hard-earned money on this subscription. There are much better AI video tools out there that actually offer value and transparency.

The most I can give, 1 star.

It is a complete SCAM. I paid over$100 to generate a 3 minute video and still did not get it done. There must be a way to sue this company or have it removed. At least the finacial institution could flag it.

Overcharges you for generation. Charged me 100x what it said it would be for video assembly.

Charged 5 ($1.25) credits for a single GPT 2 image after it claimed the $20 subscription would cover 300.

Claims non generative edits are free then eats credits doing edits.

When it did generate it was wrong, failed to scale images correctly which I had to do offline.

Second video attempt it then generated a video 1 whole minute shorter than the music.

Broken or scam.

I signed up for InVideo Pro and within minutes the AI agent burned through all my credits without producing a single finished video I could download. Nothing was exported. Nothing was usable.

When I contacted support requesting a refund — since the product failed to deliver what was advertised — they refused. They said the credits were consumed during "real time compute" and that their terms and conditions prevent refunds.

I was a brand new customer who signed up less than 24 hours earlier and never got one working video out of the platform.

The tool is misleading. It promises automated video creation but the credit system is a trap — especially the AI agent mode which burns through credits on incomplete generations with no warning and no refund when it fails.

Avoid InVideo if you are a beginner expecting a simple automated video tool. It is not that. Save your money and go elsewhere.

total scam. It creates a video with errors; no voice; and when you ask it to fix it , it says "error". It still charges you the credits and does not fix anything. Waste of money

Great customer service. easy to use website with great video outcomes.

Complicated to use and you just BURN through credits with nothing to show for it. I spent over $75 and didn't end up with anything I could use. Customer service tried to help, but they can't fix their inefficient tool. Other AI video generators are much better.

Really expensive, had to buy a subscription for 20 dollar, creating a simple product-video takes alot of time and all my credits are gone after one request. Had to buy new credits for 27 dollar and these are also gone in two request and the ai agent didn't even do what i asked.

Nicky was great . . . very patient and supportive with my slow understanding of how to be help. . . . . Nicky fixed my problem and gave me resolution to my issue. . . . very happy with my service today . . .

Nicky was great, I initially was pissed with the credit usage, after contacting support, Nicky explained that credit usage was dependent on the mode selected.

Additionally, Nicky shared helpful materials on how to manage credits effectively.

My experience with InVideo AI was very disappointing. The platform claimed it could create video as I requested, then prompted me to pay for credits/subscription access. After paying, the final output was unusable and the video was not suitable for intended purposes.

When I requested a refund, support gave generic responses and focused on policy rather than the misleading claim and failed product. My membership was cancelled, but no refund was provided.

In my experience, InVideo AI overpromised, took payment, failed to deliver a usable product, and did not handle the complaint fairly. I would not recommend it for professional or Arabic-language content.

I logged on to this service and asked it to create a lyric music video. It said it would cost 18 credits. So I spent $20. It created the video and it was not even close to what I asked for. It was missing lyrics that I directly gave. I stopped it at one point when it showed me some terrible image it created that I directly told to use the image I provided. IT took all 75 credits and made a completely unusable video that I did not want. This is a scam service. Bait and switching credit usage without consent. ZERO out of 10 stars. I would not suggest using this service.
Now it wont even let me cancel my sub. I tried to delete my account and it said "cancel sub to delete". I went to cancel my sub and it said it was canceled but when I go to delete my account it wont allow it saying "cancel sub". TOTAL SCAMMERS run this program.

I pay for the basic plan 20$ and was excited to finish my first video and what was the result? i need more credits to continue. I havent a chance to see the final results of my video and they wanting me to pay for more credits to continue. The customer service answered my email very quickly and tells me that they cant make a refund.
I dont recommend Invideo, i found another AI video maker and very happy with it.

★☆☆☆☆

One of the most frustrating experiences I have had with an AI video platform.

I started generating a short video on the free plan. When the generation could not be completed, I was prompted to upgrade to the $20 monthly subscription. I upgraded specifically to complete that same video, expecting that a paid monthly plan would be sufficient for such a basic task.

To my surprise, even after upgrading, the video still could not be completed. Instead, I was asked to purchase additional credits or spend even more money. This raises a simple question: how can a paid monthly subscription be insufficient to complete a single short video?

I did not subscribe to create dozens of videos. I subscribed to complete one video that had already started generating. The fact that a short video remained unfinished even after paying for a monthly plan is unacceptable and extremely disappointing.

What makes the situation worse is that customer support refused to offer any refund or meaningful solution. Rather than addressing why the video could not be completed after upgrading, they provided a standard response about subscription costs and resource allocation.

Customers should be clearly informed before paying if a monthly subscription does not guarantee the completion of even a short video and if additional credit purchases may still be required. This is important information that affects purchasing decisions.

Based on my experience, I cannot recommend this platform. I paid for a subscription, my video was never completed, I was asked to spend even more money, and my refund request was denied with a rude reply.

I subscribed to invideo to generate and export video content, but due to technical issues, I was completely unable to utilize or export a single video. When I reached out to customer support to request a refund, they completely blocked it, hiding behind their terms and conditions.
Their excuse is that "AI compute and infrastructure costs" were generated on their side. From a customer perspective, this is a total rip-off: they are charging me for their server costs even though the platform failed to deliver a usable, exportable product.
As a university student on a tight budget, losing money for a broken service is incredibly frustrating. They gave me platform credits instead, but credits don't pay for my living expenses. If your system fails to deliver the product, you shouldn't keep the customer's money. Very disappointed with Patrick and the support team. Avoid this service if you expect fair customer treatment!

Terrible, scummy, scam of a company. Was generating a video that it told me it could generate. It then stopped generating, told me I needed more credits. I wanted this one video; I wouldn't use it again for anything else. I then bought the $20 plan, and it IMMEDIATELY told me it cannot generate the video for other reasons. ??? Are you kidding me? I just paid because it said you need more credits to generate THIS video that it was ALREADY generating. complete waste of time and what a joke. Do NOT use this company I placed in a request to get refunded and it was denied saying I had already used the plan. NO SHIT? I used it to tell it that it scammed me NOTHING ELSE. I didn't generate anymore. What a shit company I would recommend nobody uses this company. F around and find out. Hope your $20 bucks is worth this -1 star review! xoxo

Patrick and all the others I have encountered here have really been truly amazing! Costumer service is just as important to me as the product itself, and when you have both (which is very Rare) you have the complete package. Invideo has the Complete Package, and this is why I won't be going anywhere else anytime soon. Keep on Rockin you all and God Bless!

Truely awful. I downloaded wrote the prompts and the app gave me a cost estimate and confirmed it could do what I’d asked (a simple video).

It took my money then spectacularly failed to deliver a video - a series of stills with overlaid text you could do better in PowerPoint! A seven year old could do better in ppt.

I sent a refund request to the customer service (also AI) who can’t view a screenshot and send you the apple refund form suggesting you put the ss there (you can’t) they don’t even understand the form they send.

Absolutely dire - hopefully I’ll get my refund via Apple but the time wasted I won’t get back.