Sent an email to ask a question about the year of the model l received, as l had incorrectly assumed l would re rice 2025 model. Received an email back next day with clear explanation. Very quick to r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pool vac works great. But the piece that covers the charging port is very loose and comes completely off. Just to be safe I let it sit for a full day to be sure it’s completely dry before charging it.... See more
This thing works Great, it does need a little better set up instructions, however, Customer service was Great, and answered all my questions.
So I have been looking for a while and I was keen to get a ryobi cordless stick vac for my pool, which turns out is only available in USA and not compatible currently with AU batteries and chargers.... See more
Company details
- #5 of 5 best companies in Swimming Pool Supply Store
- #3 of 3 best companies in Pool Cleaning Service
Written by the company
The inspiration behind Aiper comes from a story of a father's love for his son. In the summer of 2017, we received a letter from an old customer and friend named Jason. His son tripped on the long wire of a corded pool cleaner that he was using, fell, and struck his head He comforted his little boy and promised he'd never get hurt again. A personal touch and innovation, this is how we at Aiper develop our products. Aiper's cordless robotic pool cleaner was born at that moment. The cordless feature making pool cleaning simpler, and safer. Compact, lightweight, and safe battery operated, Aiper create the best gift for people to enjoy their pools daily.
Contact info
Suite 350, 2700 Cumberland Parkway, 30339, Atlanta, United States
- service@aiper.com
- aiper.com
4.3
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Amazing Product for your Pool
Product works as described. Customer service is super, I can even say the best.
April 1, 2026
Can not seem to get a return shipping label so I can get my refund
Adding to my review when dealing with super hand held pool vacuum
Do not buy it, I have gone back and forth in a continuous saga with this company. As the expression goes the right hand has no idea what the left is doing and in my situation that amounts to nothing g
I received an email stating I would be getting a full refund once the hand held unit is returned. They also stated once again that I would be receiving a return slip to place on the box. Well guess what still no return slip. Another call another drawn out conversation and a return slip will be sent out immediately. Well not sure what that means in Aiper world but I still haven’t received a shipping label. Who ever is in charge needs to really review tech support, return policy and exactly how to actually follow through with your commitment to a customer.
April 2, 2026
Unprompted review
Reply from Aiper Official
We are deeply sorry to learn that you encountered a malfunction while using our product. We are also very grateful that you took the time to share your experience, giving us the opportunity to improve.
We have successfully located an order record in our system matching your device or email address. Our customer service team has already sent a prepaid return label to your email inbox. Out of respect and appreciation for you, we would still like to communicate further to explore other possible ways we can assist you.
Should you have any questions, please feel free to contact our support team via email at any time. We will create a dedicated support ticket for you and will continue to follow up until the issue is fully and satisfactorily resolved.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience and trust.
the ease of purchase and the quick…
the ease of purchase and the quick delivery and the price. even after the shipping and tax was added you still are cheaper than amazon
April 1, 2026
Scuba Charging Dock
Ordering the charging dock was easy and delivery to Germany happened within three days.
One consideration for the Aiper engineers;
Perhaps a 'sustainment mode' that occationally charges the Pool robots battery during the winter break would be an improvement.
March 31, 2026
Great products
Website easy to navigate. Great products. Easy to order. Unit works great.
March 31, 2026
Huge shoutout to @AiperOfficial for the…
Huge shoutout to @AiperOfficial for the amazing customer service! They honored the warranty on my pool cleaner and handled the repair so quickly. It’s refreshing to work with a company that has such caring people on their team. Highly recommend!
March 20, 2026
Unprompted review
Your website could be a little more…
Your website could be a little more helpful to someone who has never owned a robo pool vacuum. Everything else was good
March 30, 2026
Delivery Spead
The communication for the order was fantastic. The order arrived super fast as well!
March 29, 2026
2 hydrocomm pro faulty units and difficult refund process
The hydrocomm pro was purchased in Nov 2025 but the pH calibration refused to work after a month. After emailing aiper they say there are no probes available nor new units either. If I prepared to wait without a timeframe of when they are due. I agreed and after over a month I received a new unit. This unit failed to read orp from day 1. Emailed them again after already emailing them dozens of times and their resolution is a $50 refund. What a insult and pathetic attempt. I now want a full refund as I am not confident that these units are not fit for its purpose. Nor am I confident that I can buy new probes as they have been out of stock since my first complaint. These are to be avoided and so is aiper customer service. Not acceptable
March 30, 2026
Unprompted review
Reply from Aiper Official
We are deeply sorry to learn that you encountered a malfunction while using our product. We also sincerely appreciate you sharing your experience, as this provides us with an opportunity to make improvements.
We have successfully located the order records matching your device or email address within our system. To provide a resolution as quickly as possible, our customer service team is currently prioritizing the processing of your return and refund request.
Should you have any questions, please do not hesitate to contact us. We will continue to follow up on this matter until it has been fully and satisfactorily resolved.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience and trust.
i hope it works
March 28, 2026
Took forever to get product and…
Took forever to get product and communications were completely hopeless
March 11, 2026
Reply from Aiper Official
Thank you for sharing your feedback. We sincerely apologize for the unexpected issues you have encountered.
We have successfully located an order record matching your device or email address within our system. To provide a resolution as quickly as possible, our customer service team has urgently reached out to inquire about the status of your shipment. Please rest assured that we will promptly update you as soon as we receive any news.
We apologize once again for any inconvenience caused, and we thank you for your patience and trust.
WONDERFUL Customer Support
I experienced repeat problems with my X1. Aiper customer service was more than a consumer could ask for.
March 26, 2026
I wrote requesting warranty assistance…
I wrote requesting warranty assistance on a Surfer S2 I purchased from you last summer. I described the issue and Komrebi suggested that I check my trash for missing screw.
I ordered a new basket from you, it arrived today and there is no screw in the blades. I don’t have a receipt from when I bought it, but I am sure your company knows when they shipped it to me.
Love the product, hate the warranty and will not recommend you to neighbors asking about it!
March 26, 2026
Reply from Aiper Official
Thank you for your feedback. We sincerely apologize for the issues you encountered while using our product; we also greatly appreciate you sharing your experience with us, as this helps us continuously improve our services.
We have located an order record in our system that matches your device and email address. However, since you are currently unable to provide proof of purchase, we are temporarily unable to verify the specific details of the order.
Nevertheless, to show our appreciation for your continued support, we would still like to offer you further assistance. If you could contact our after-sales team via email and submit photos showing the missing screws for the replacement basket you received, we would be more than happy to investigate this case for you and provide an appropriate solution.
We will create a dedicated support ticket for you and closely monitor the process until your issue is completely resolved. Should you have any questions, please feel free to contact our support team at any time.
We once again apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Great service
Easy communication, great prices and fast delivery. 100% happy and recommended
March 24, 2026
Great pool cleaner doing excellent job
March 26, 2026
Very hard to set up the water sensing…
Very hard to set up the water sensing unit and called to get some direction and couldn't give me direction has to get more detailed help figure out what's wrong don't know when I'll hear back from somebody
March 25, 2026
Reply from Aiper Official
We are deeply sorry to learn that you encountered a malfunction while using our product. We also sincerely appreciate you sharing your experience, as it provides us with an opportunity to improve.
We have successfully located an order record in our system that matches your device or email address. Our customer support team has already reached out to you; to expedite the verification process and provide a solution as quickly as possible, we kindly ask that you provide additional details, such as your order number. We will create a dedicated support ticket for you and will continue to follow up until the issue has been fully and satisfactorily resolved.
Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and trust.
Very competitive prices with a high…
Very competitive prices with a high technology components. Easy way to buy ando trusted payment. Fast sending and very good package.
The robot works fine and does as it's spected to do. Fine mapping and enought battery for a 6x3m pool.
Easy way to charge.
March 25, 2026
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