Horrible Experience Avoid!
Despite spending hundreds of euro on a family day out here, bowling lunch and soft play for four adults and six kids, my family, but more importantly our kids were made to feel like leapers for trying to eat a cupcake that our family had bought as a gift for one of our kids birthdays.
Our kids tried to hide their cupcakes under the table out of shame and then refused to return to the soft play after an altercation with staff over a cupcake that was not purchased there.
We were singing happy birthday to one of the kids and they were over before we had even finished the song, making us all feel uncomfortable as if we had committed a major crime.
All this place wants is money, so please be aware you may be frisked at the door for snacks or drinks, joking but not joking.
Entry price has almost doubled from what it was when it was base.
Food took 40 minutes from when it was ordered, people need to bear in mind that the time taken to eat will reduce playtime, you're essentially double paying for the pleasure of eating your food as the kids have less time to play.
Food was fine no major complaints but again expensive for what you get.
Unfortunately, we have also prebooked this venue for our child's big bday party in a weeks time with all her classmates which cost €450, a party our child no longer wants to go to after been made to feel like a criminal for trying to enjoy a bloody cup cake.
Petty, petty people now running this place, didn't make a scene as didn't wanna stress the kids more, but it's not the only horrible experience I've heard about this place since reopening as it was normally our go to 5/6 times a month minimum with friends and family, we have 3 kind under 6 so was a good place for the kids to blow off steam.
Won't be back after our bday party they have lost a very loyal customer over this incident, and I'm sure I'm not alone in the terrible experience we had.
Avoid if you want a nice day out for the kiddos.
April 11, 2022
Unprompted review