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Airalo Reviews 

35,962
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 26,722 reviews, reviewers had a great experience with this company. Customers consistently praise the easy and straightforward eSIM setup, making it simple to get connected while traveling. Many appreciate the reliable connectivity and good network speeds, providing global peace of mind. Reviewers also find the pricing affordable and the service offers great value, often being less expensive than home carriers. However, some customers noted occasional service issues, experiencing poor or no connectivity in certain locations. A few found the initial setup confusing, and some mentioned that purchased call and text features did not always function reliably.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the service easy to use, reliable,... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Product

Consumers find the product to be ambiguous, with many reviewers praising its ease of installation, good... See more

Application

Customers had ambiguous experiences with the app, with some reviewers praising it as amazing, easy, and... See more

Price

Users describe positive interactions with price, often highlighting good prices, affordability, and value for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more

Rated 4 out of 5 stars

Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.

Rated 5 out of 5 stars

We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more

Company replied

Rated 5 out of 5 stars

I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Travel Aggregator

About Airalo

Written by the company

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.

What is an eSIM?

An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.

Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.

What is an Airalo eSIM plan?

An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!

How does it work?

  1. Install the Airalo app.
  2. Purchase an eSIM plan for your travel destination.
  3. Install the eSIM.
  4. Turn on your eSIM and connect to the internet upon arrival.

Airalo eSIMs are available for 200+ destinations, including:

 

Why choose Airalo?

  • Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
  • We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
  • We are the eSIM pioneer and over 30+ million users trust us.

Why travelers love Airalo:

  • Fast and efficient multi-lingual customer support.
  • Flexible and affordable data packages, including Unlimited eSIMs.
  • No hidden fees or surprise roaming charges.
  • Unlimited eSIM packages with no hotspot limit.
  • eSIM options for calls, text, and phone numbers.

eSIM FAQ

What does an Airalo eSIM package come with?

An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.

How much does it cost?

eSIMs from Airalo start from US$4.50 for 1GB of data.

Does an eSIM come with a number?

Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.

 

What devices are ready?

You can find a regularly updated list of eSIM-compatible devices at this link:

Who is Airalo best for?

  • Anyone who travels, whether it's for business or vacation.
  • Digital nomads who need to stay connected to work while abroad.
  • Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
  • Anyone who wants an easy and affordable data alternative to their home network.

Can I use my SIM card at the same time?

Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).

Happy travels!

Learn more about eSIMs and Airalo:

Join the Airalo community!

 

Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.

Privacy Policy

www.airalo.com/more-info/privacy-policy

Terms & Conditions

www.airalo.com/more-info/terms-conditions


Contact info

4.0

Great

TrustScore 4 out of 5

36K reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(35,962)

30,478 reviews in the last 12 months

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Rated 5 out of 5 stars
Airalo logo

Reply from Airalo

Hey there! It's great to know you find our services instant, efficient, and affordable. We truly appreciate your feedback! We’re always here to support your travel adventures, and we hope to be part of your future journeys. Safe travels!

- The Airalo Team.

Rated 1 out of 5 stars

It’s been 1 week since installation

It’s been 1 week since installation, several chat sessions, and I’m still not connected. Chat support is usually unavailable. When support is resumed, the same screen shots are requested. No resolution!

July 23, 2026
Airalo logo

Reply from Airalo

Hi Carol,

Thank you for sharing your experience! Sorry to hear that you've been struggling with your connection for a week and that chat support hasn't been helpful. I understand how frustrating that can be. I've just sent you an email to help sort things out, so please check your inbox when you have a moment. I appreciate your patience and look forward to getting everything back on track!

Elena — Customer Advocacy

Rated 5 out of 5 stars

Always work

July 23, 2026
Airalo logo

Reply from Airalo

Hey there! We're really glad to hear that our services are consistently meeting your needs. It means a lot to us! If you have any questions or need assistance in the future, we're here for you. Safe travels ahead!

- The Airalo Team.

Rated 2 out of 5 stars

Last September

Last September, it happened twice that I was charged for the internet and it was not released. In Sicily and in Germany. We wrote objections but nothing was resolved and the money was not returned to me.

July 23, 2026
Rated 1 out of 5 stars

They cut me off of support at a certain…

They cut me off of support at a certain point, terrible get better help from Meta. I have given this company thousands of dollars. You need a better support developer. Most of us will leave you and move to a system Musk will create, you will lose millions.

July 23, 2026
Rated 5 out of 5 stars

The easiest way to get connected

The easiest way to get connected

July 23, 2026
Airalo logo

Reply from Airalo

Hey there! It’s wonderful to hear that you find connecting so easy with our eSIMs. Your experience truly means a lot to us and motivates us to keep enhancing our services. We’re excited to be a part of your future travels!

- The Airalo Team.

Rated 5 out of 5 stars

Great service

Great service , competitive pricing

July 23, 2026
Airalo logo

Reply from Airalo

Hey there! We’re so glad to hear you appreciate our service and competitive pricing. It really means a lot to us! We’re here to make your travel experience even better, and we’re excited to be part of your future adventures. Safe travels!

- The Airalo Team.

Rated 5 out of 5 stars
Airalo logo

Reply from Airalo

Hey there! It's fantastic to hear your enthusiasm about our eSIMs! We love knowing that you feel so positively about our services. Your support means a lot to us, and we hope to be a part of your future travels. Safe adventures ahead!

- The Airalo Team.

Rated 4 out of 5 stars

The easiness of having affordable data

The easiness of getting somewhere and immediately having data for an affordable price is wonderful.
But the connection was not steady, and wouldn't reconnect with anything I did in the worst times. A physical SIM is probably better, but not always practical.
That being said, I've used Airalo in 5 countries now over 5 years, and it is getting better and better.

July 23, 2026
Rated 5 out of 5 stars

Great service

July 23, 2026
Airalo logo

Reply from Airalo

Thanks for sharing your thoughts! It's wonderful to hear you had a great experience with our service. We're always here to support your travels and ensure you stay connected wherever you go. Looking forward to being part of your future adventures!

- The Airalo Team.

Rated 5 out of 5 stars
Airalo logo

Reply from Airalo

We're so glad to hear that you found installation and usage to be effortless! Your experience truly matters to us. We’re here to support your travels with our eSIMs, and we hope you continue to enjoy using our services on your adventures. Safe travels ahead!

- The Airalo Team.

Rated 5 out of 5 stars

Great network

Great network

July 23, 2026
Airalo logo

Reply from Airalo

Hey there! We’re really glad to hear you had a great experience with our network. It’s always our goal to provide reliable service for your travels. We hope to be part of your future adventures!

- The Airalo Team.

Rated 5 out of 5 stars
Airalo logo

Reply from Airalo

Thanks for your kind words! We're so glad to hear that you find our services great for eSIMs. Your support means a lot to us, and we can't wait to be part of your future travels. Safe journeys ahead!

- The Airalo Team.

Rated 5 out of 5 stars

Easy to use

Easy to use
And exactly what I need

July 23, 2026
Airalo logo

Reply from Airalo

We're so glad to hear that you find our services easy to use and that they fit your needs perfectly! Your experience truly matters to us, and we appreciate your support. We hope to be part of your future travels!

- The Airalo Team.

Rated 5 out of 5 stars

Very easy to use and always works well.

Very easy to use and always works well.

July 23, 2026
Airalo logo

Reply from Airalo

We're so glad to hear that you find our eSIMs easy to use and reliable! Your experience truly matters to us, and we appreciate your support. We’re excited to be part of your future travels!

- The Airalo Team.

Rated 5 out of 5 stars

Affordable and convenient

I’m really happy with Airalo eSIM. It’s convenient and easy to install. I like that I don’t have to change my number. There are no issues while using the sim. I would recommend it.

July 23, 2026
Airalo logo

Reply from Airalo

We're thrilled to hear that you're enjoying our eSIM and finding it both affordable and convenient! It's great to know that the easy installation and keeping your number are enhancing your experience. Your recommendation truly brightens our day! We look forward to being a part of your future travels.

- The Airalo Team.

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