Air Arabia Reviews 

3,750
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,976 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the punctual flights and smooth travel, finding the user experience comfortable. Many also appreciate the friendly and professional flight attendants and ground staff. Several consumers highlight the reasonable ticket prices, making the airline an affordable choice. However, some people were dissatisfied with customer service, citing issues with complaint handling and lack of effective assistance. A few also found staff rude or unhelpful, especially regarding strict baggage policies and extra charges. Additionally, some customers mentioned unexpected costs for amenities like drinking water or meals.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the cabin and ground crew for... See more

Price

Reviewers mention ambiguous feedback about price, with many finding prices reasonable and affordable, even... See more

User experience

Customers had positive experiences with user experience, with many describing their flights as comfortable,... See more

Customer service

Consumers find customer service to be negative, with many reviewers expressing extreme disappointment due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly Flight Attendants Friendly ground staff The only thing I did not understand is why do they only accept cash on board! This issue should be improved

Rated 3 out of 5 stars

Everything went of well with flight on time at both destination, easy transit and excellent in-flight service.. The total letdown was the online service with no option to buy extra baggage after... See more

Rated 3 out of 5 stars

Space. Incredibly tight both horizontal and vertical. My knees had no space and you crammed the cabin horribly to maximize your profit. Pls. Some respect to your clients

Rated 5 out of 5 stars

Although our flight was rescheduled and cancelled twice, the staff was kind enough to help us choose a different date so that we could continue with our travel plabs. Air Arabia is always on time (th... See more


Company details

Written by the company

Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet. Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers. Air Arabia, Where Next


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(3,750)

2,457 reviews in the last 12 months

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Rated 5 out of 5 stars

We had amazing experience

We had amazing experience, we booked our flight with the most expensive flight fare, but it was still much less in comparison to other airlines, and we were extremaly happy, all went well, no problems at the airport, great service and no delays. I will fly again with Air Arabia from Sharjah to Warsaw.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

To anyone travelling from UAE and back

To anyone travelling from UAE and back, I would always, anytime 100% recommend Air Arabia. It's hassle free, you can drop your luggage the previous day at Air Arabia dropping centre and walk like an Executive to the airport, with just your hand carry, plenty of leg space, Service is just fine, Menu too fine, and the best part is it hardly ever late.. in fact we always reach our destination before time ..
I have always travelled in Air Arabia and will always do so ...ViVi La Air Arabia..

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, looking forward to having it connect Al Hoceima

I took Air Arabia several times from Nador, and they are always on time. The ship is clean and the staff friendly. I would suggest some healthy choices on the menu, like Easyjet made, since it is all made of sandwiches or sweet snacks. The only drawback for me and many others is that we have to fly from Nador to leave Al Hoceima. There are many cities in Europe that we could connect directly to Al Hoceima, the demand is rapidely increasing.
Otherwise great company, thanks!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Staff was great

Staff was great, crew friendly c amazing leg space, I don’t see why more people don’t take this flight. Loved it. Leg space is much better the. Emirates even,

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

I had one of the worst travel…

I had one of the worst travel experiences with Air Arabia. Our flight from Vienna on 1 July was cancelled, leaving my family and me stranded at Sharjah Airport for approximately 15 hours. Travelling with family made this situation extremely stressful and exhausting, especially for my wife, who became very tired after such a long wait with no proper place to rest.

I spoke with the transfer desk at Sharjah Airport to ask for help, but instead of providing any practical assistance or taking responsibility, I was simply told to send an email to customer service. We were not offered accommodation, a sleeping facility, or any meaningful support despite the extended delay.

The lack of communication, empathy, and responsibility shown to passengers during this disruption was very disappointing. I understand that flight cancellations can happen, but the way an airline responds to its passengers during these situations is what truly matters. Unfortunately, Air Arabia failed to provide the care and assistance we expected.

I hope Air Arabia improves its customer service and takes better responsibility for passengers affected by major disruptions. Based on this experience, I cannot recommend this airline.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Worst airline I have taken

Worst airline I have taken, the ground staff is rude and unhelpful. No one has shown genuine attention and care compared to other flights I have taken. If taking this flight assume you will have a bad expedience.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

This was the first time I flew with Air…

This was the first time I flew with Air Arabia and it was a very pleasurable experience, the A320 was very comfortable, the staff were brilliant and very friendly and the on- board food was really amazing, I look forward to my next journey with your airline, Thank you very much :-)

June 28, 2026
Unprompted review

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