Air Arabia Reviews 

3,704
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,960 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the flights comfortable and appreciated the punctuality of departures and arrivals. Reviewers often highlighted the friendly and professional cabin crew, as well as the smooth check-in and baggage processes. The affordability of tickets and the overall value for money were also frequently mentioned as positive aspects. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful and inconsistent. There were complaints about rude staff behavior, lack of information during delays, and strict baggage policies with high charges. A few other people also felt that the seating was cramped and that basic amenities like water should be provided free of charge.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences,... See more

Staff

People report ambiguous experiences with staff, with many customers praising the kindness, professionalism,... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding prices to be reasonable and... See more

User experience

Consumers find the overall user experience to be positive, with many reviewers describing their flights as... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as useless, dismissive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, dealt in a timely manner when distributed by Middle East conflict when they had no choice but to cancel our flights to Male, several times. Customer service was excellent and refund/reboo... See more

Rated 4 out of 5 stars

Friendly Flight Attendants Friendly ground staff The only thing I did not understand is why do they only accept cash on board! This issue should be improved

Rated 3 out of 5 stars

Space. Incredibly tight both horizontal and vertical. My knees had no space and you crammed the cabin horribly to maximize your profit. Pls. Some respect to your clients

Rated 3 out of 5 stars

Their timings are very well managed. But the food which I ordered while booking ticket was not served for me. I ordered a shawarma but I was given a sandwich which I don’t like.


Company details

Written by the company

Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet. Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers. Air Arabia, Where Next


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(3,704)

2,409 reviews in the last 12 months

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Rated 5 out of 5 stars

Airport staff and terminal cargo staff…

Airport staff and terminal cargo staff was really professional in Sharjah Muweillah near to madina , I can’t recall her name , she is professional , empathetic to customers and direct in responses due to this our experience with Air Arabia was stupendous

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

The crew on the flight were very welcoming and Captain was truly a genius

The crew on the flight were very pleasing and courteous. The captain was very good in his welcome and update as well as before arrival. He mad the BEST ever landing in Sharjah. I did t even feel we landed. I have flown so many airlines for past 40 years across the globe but the captain of this flight was crazily amazing in his landing. Great job and my best wishes to him

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience for my sister on an…

Very bad experience for my sister on an Air Arabia flight today. She requested a glass of drinking water, but the cabin crew told her to buy a bottle of water instead. Drinking water is a basic human need, and it was disappointing to see such a simple request handled this way.

We understand that airlines may have their own onboard service policies, but passengers should still be treated with courtesy, respect, and basic care. The manner in which the situation was handled felt unfriendly and left a negative impression.

This experience was disappointing and did not meet our expectations of customer service. I hope Air Arabia reviews this matter and ensures that passengers' basic needs are treated with greater consideration in the future.

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Flight delayed from 6:30 AM to 18:00 PM…

Flight delayed from 6:30 AM to 3:00 PM with no warning before arriving at the airport. Traveling with a baby, no real assistance, no compensation. Air Arabia finally used a leased aircraft already delayed because their own planes were busy with Hajj flights. And after all this, we still had to wait 1h30 for luggage in Brussels. Catastrophic service and zero respect for passengers.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Air arabia is a very good choice to…

Air arabia is a very good choice to travel, as fair of price and quality, the air craft team always helpful and smile all the time and run to assist u, would love if u could add chargeable wifi it will be amazing for business conscience, also u could add fizzy water and espresso to the menu
Rather than that u guys amazing
U been my choice in the past 2 years and i’m happy
Thank u all

June 4, 2026
Unprompted review

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