Air Broadband 

Just the worst. So bad I've had to keep my BT ADSL subscription going just so I can have internet when Air goes down. Which it does. All the time.

When my road first got Fiber they were my only choice and I was desperate for faster internet. Signed up for the 1gb, but after a month of back and forth and dealing with their lies 200mb was the fastest they could give me. So whatever, I'll take it thought I. It's still better than what I had right? no...

It would drop out at least once a week for hours at a time. Got so bad I couldn't cancel my BT as I need internet for work so now I have to pay for both.

As I write this it's been down for 4 days and all I've had from the company is one email with a ticket number...

Avoid these jokers AT ALL COSTS

We had eir in before & had no trouble but made a mistake by going with Vodafone worse experience ever terrible customer service. We are delighted to be back with eir & will not be leaving 👍🏻thanks you eir

Great service. Very simple and easy to order. Speeds are good, when testing on an ethernet connection it is well over the 500Mbps that I am supposed to be getting. On Wi-Fi it is also pretty good, but obviously lower than ethernet (which is to be expected). Would certainly recommend

You'd think a small local company would be a refreshing experience, but as a customer the early adopter disadvantages weigh heavily.

Your Internet goes down out of business hours or at the weekend? Good luck, because they've gone home a left an answering machine. Not that getting through to the support team is helpful as they aren't particularly knowledgeable or empowered anyway, and don't reply half the time. Their support website is also under heavy development and I've not been able to use it as instructed. Other things to watch out for is zero notification about outages, and having your connection stuck behind their centralised firewall.

Initial interactions with CityFibre and its service have been fine, but Air Broadband needs a lot more investment before it's comparable to any average national provider.

Signed up for Air Broadband as I was excited to get fibre to house connection. Was a little unsure as I had not heard of the company before. Once I signed up, I got an invite to create an account and join an online portal to track my order and manage payments but was not able to make an account. I called to resolve this problem 4 times over the course of a week and was passed around multiple departments but made no progress. If resetting a password takes >1 week I did not trust to provide internet. Once I cancelled, I got a call within 5 minutes to try to convince me to change my mind.

I did try to leave a review with their preferred review page, Feefo, but was not on contract long enough to receive an invitation.

Air Broadband do not use Trustpilot, and they will not remove our listing. Feefo is our review platform, with every new customer invited to review Air's performance Please do visit the Air Broadband website and read fully verified reviews there.

Can't say what there service is like but can tell you there customer service is just terrible. I've sent 3 emails to the sales team not one reply even though they emailed me first about what package I want to have so I replied then got ignored, then I've tried to ring them 4 times and funny none of there sales team are available so I leave a message and my contact number and what a surprise not a dickie bird from them.

They are really nice and attentive to your needs. The best experience in this field.