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AirFreight.com Reviews 1,567

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting its speed, punctuality, and reliability. Many consumers were particularly impressed with the exceptional service and the professional, helpful staff who provided clear communication and continuous updates throughout the shipping process. People frequently mentioned the quick response times, noting that the company was able to schedule pickups and deliveries very rapidly, even for urgent, time-critical shipments. This efficiency and dedication ensured that deadlines were met and operations ran smoothly, providing peace of mind to customers.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting exceptional communication, efficiency, and reliability.... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called up at 7:30 pm for transportation of material to our key customers. We could not secure trucks and one that was secured cancelled at the end of the day. Todd was amazing! He quoted three sh... See more

Rated 5 out of 5 stars

Jason Knox and Air Freight were top-notch. Best communication and service I've had with a shipper in a very long time. I had a time-critical shipment that didn't get picked up, and they responded firs... See more

Rated 5 out of 5 stars

Chris Noe explained everything they can provide very well, and we realized quickly that it was the perfect fit for our need. He worked very fast on our request and was always available for question... See more

Rated 5 out of 5 stars

We cannot thank AirFreight.com and especially Todd enough for their incredible service during a critical moment for our business. When we found ourselves in an emergency situation needing an engin... See more


Company details

  1. #1 of 28 best companies in Logistics Service
  2. #1 of 12 best companies in Delivery Service
  3. #1 of 9 best companies in Freight Forwarding Service
  4. #1 of 24 best companies in Shipping Company
  5. #1 of 16 best companies in Shipping Service
  6. #1 of 5 best companies in Trucking Company

About AirFreight.com

Written by the company

AirFreight.com is an expedited logistics company that specializes in airborne and time critical ground deliveries. Founded in 2006, it has helped thousands of businesses transport and deliver products quickly and efficiently.

Utilizing both air and ground shipping methods, AirFreight.com can carry out a shipment and delivery made within the U.S., Canada and Mexico in just hours. AirFreight.com offers numerous cargo airline and urgent ground transportation services, ensuring each one has the capacity and resources to transport a wide variety of shipment sizes securely.

Real-time tracking technology helps reduce and prevent delays while overseeing the shipping process. AirFreight.com takes a proactive approach to eliminate any unexpected delays that may arise by analyzing traffic patterns, weather reports, and maps of each potential route.

Expedited Air Freight and Ground Delivery Services

Written by the company

24/7/365 Coverage
Your shipments are tracked by our expeditors 24 hours a day, 7 days a week, 365 Days a Year.
Single Point of Contact
Speak to the same expeditor every time you call—no long wait times and no customer service call centers.
Time Critical Freight
Select from a vast suite of expedited, same-day and time-critical services to fit your needs.

We're A Bonded Carrier

Elite Bond Status

Your Transaction Is Insured And Guaranteed!

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Reliability

Amazing experience!!! Thank you to Andy!!! Last minute pick up from Houston to Austin. Delivery done in less than 5hrs. Exceptional

March 11, 2024
Rated 5 out of 5 stars

Smooth and Seamless

This was probably the most seamless expedite I have ever done. Andy Ernst answered my call, made the pick up less than an hour after I paid and followed up with email updates all the way through delivery! And delivery was about an hour earlier than estimated. Great Job!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Communication, Price, and Delivery

I found AirFreight.com via a Hot Shot Trucking quote and they instantly reached out. I worked with John Petersen throughout the process and he handled the quoting process, truck selection, paperwork, payment, and tracking of the shipment. I quoted it last Friday, the shipment was picked up on Tuesday morning in CA and delivered successfully Wednesday morning in CO. I couldn't be more happy with the communication, the price, and the quality of the delivery. AND it saved me a round trip drive to CA. I would definitely recommend AirFreight.com!

February 14, 2024
Rated 5 out of 5 stars

Great Communication!

Great Communication!
John was a breeze to get an estimate from, book the driver with and communicated each trip checkpoint without having to be asked. I would absolutely book shipping/freight with them again based on this transaction.

January 30, 2024
Rated 5 out of 5 stars

Smooth and Easy Process

I was able to speak to a real person who answered the phone and understood my need. The process was smooth and I was kept informed about the status of my shipment all along the way until it was delivered. When in these situations they are stressful, and to have a company like AirFreight that took on the burden without issues was a level of customer service you don't find these days.

January 30, 2024
Rated 5 out of 5 stars

Had a critical machine breakdown that…

Had a critical machine breakdown that required shipping it out of state for repairs. AirFreight was able to help. Within three hours of making the initial call, they picked up the machine and delivered it 13 hours away.

January 26, 2024

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