AIR MILES Canada Reviews 

I recently discovered unauthorized activity on my account, resulting in the disappearance of 4,655 Air Miles points. None of the withdrawals have been performed by me. I believe my account was hacked, and I am extremely concerned about both the security of my personal information and the loss of my hard-earned rewards.
I have made numerous attempts to contact Air Miles regarding this matter:
1. By telephone: I was informed of a wait time of 2 hours and 50 minutes, which is unreasonable for a security-related issue.
2. Via online chat: I spent approximately 1½ hours in the queue system, repeatedly being told an agent would connect with me "shortly," only to be stuck in an endless loop of automated messages.
This level of customer service is unacceptable, particularly when dealing with account security breaches and theft of rewards.

Just a repeat of everything that is said on here....waited 3 hours 40 minutes 1st time, went on line and chat bot hung up 3 times, went back to the phone and its been 90 minutes so far (although it said I had a 10 minute wait when it accepted my call).....there is no customer service. Thank you airmiles

Air miles is the worst thing to have been invented. They don't have any body working for them. They are lazy and confusing. They are the trash . Incompetent. This is ridiculous

airmiles.ca is an absolute joke!
I continue to show my card at retailers, growth is absolute zero now!
Bonus AIR MILES… Are you kidding me??!!
I haven’t received bonus AIR MILES in years.
Every time they have a promotion, I watch my amount & it stays the same, have the receipts to prove it, customer service doesn’t exist and you will never get it!
* Today was the last straw when they sent me an email telling me about bonus $10 cash miles if I get 30 L fill at Shell Gas…, went and got gas like a sucker, two hours later I receive an apology email saying that the email was sent to me in error. Absolute Rip off! Absolute joke, but we aren’t laughing & now we know that AirMiles.ca is a total waste of time. Cashing out and cutting up my card.
Not even worth it to show at any of the small amount of retailers that still carry this poor excuse for a points card.

Needed support as i could no longer use my airmiles. time doesnt seem to be fixing the problem. So i called. Wait time 3+hours, didnt have that much time so i called another day. Wait time 2.5 hours, tried again another day first thing. They open at 8am I called at 8:04, 2.5 hour wait time! Who has that much time to sit on hold.. Not me! So today I have nothing pressing so i decided i'd call 8am on the dot. Remember, they open AT 8AM! It said wait times were 2 hours and 5 minutes. Well I've been on hold over 3 hours!!! There is no way 50 people had already called in before me, a few would make sense but not 3 hours worth of people. DOES ANYONE ACTUALLY WORK HERE?

I appreciate the politeness and understanding of the representative I finally spoke with, but the process to get there was EXTREMELY frustrating. The lack of a call-back system meant I was left waiting 10+ hours on hold over multiple attempts just to reach someone. On top of that, the estimated wait time said 10 minutes, yet 2.5 hours later, I was still on hold—which does not set the right expectation. It truly felt like my time and patience didn’t matter and that there was little regard for the customer experience. Implementing a call-back system and providing more accurate wait times would make a huge difference. I hope to see improvements in accessibility and response times moving forward.

I knew waiting times were long, and I was ready for it. At the end, I was lucky to fall on Neshi. Neshi provided superior customer service. She was polite, extremely understanding and patient when explaining many features. She went through the whole site with me over the phone as if nobody else existed. The wait was definitely worth it!

Customer Service: Wait-time is over 3 hours.
Airmiles Point: Not getting all the points with partner stores and has no access to cross reference where the point came from if you ever get one.
THE WORST EVER!8203

Rented truck from Enterprise with airmiles on Jan 21 2025. Receipts from both air miles and Enterprise showed $0 due at counter. My airmiles account showed debited the right amount.returned truck. No problems then noticed later in the day my Mastercard was charged $323. Called airmiles twice with ridiculous wait both times. They said rental company’s fault. Called rental company 2or 3 times went to airport twice with copies of receipts. Finally they told me their accounting dept found that airmiles had canceled the contract. Tried to call airmiles back a few times again. Once on hold for 3 hours then transferred my call back on hold for way to long the next time I called on hold for hours then told something went wrong and please call again. I think we should be getting a class action suit going. Maybe we’d get some bloody customer service then. This company sucks. If I ever get this resolved I’ll be tearing that card in little peices

Worst customer experience ever - 4 hours on hold to receive a "something went wrong, please try your call again" and online their chat bot just shuts the chat down - no response from an agent when requested.

Additionally, if you are ever hacked, you have 2 hours to reverse any changes by contacting this useless company which is factually IMPOSSIBLE

You can't get anyone to answer the phone. i was on hold for an hour and a half then it just cut off. The chat bot is useless.

Horrible phone wait times! Absolutely disgusting
Website is useless as is the Chatbot
My current wait time is 2 hours 52 minutes
Just so I can delete an email address (not change it delete it). Not able to do it online nor can you cancel a card
I got through after 3 hrs 40 minutes. Rep woman was excellent and she apologized. It’s not her fault! But maybe air miles era is over before they go belly up. Cashing in on shell gas!

They want you to do everything on their website or their app, but their technology sucks! I cannot get into my account using either of their prescribed methods! Their customer service also sucks, because you have to wait on hold for such a long time before you get to talk to a person. (The agent I finally spoke to solved my problem. I feel sorry for the agents. I think they must experience an awful lot of abuse from angry customers who have been on hold for such long periods.)

Their Chatbot is equally useless.

The company obviously doesn’t give a damn about customer service!

Horrible !!!
Cashing out my miles.
Called yesterday again and a 4 hour wait time
Same issues as past reviews with pin # ‘s not working even after successfully adding a new pin.
They owe me 1500 plus miles I never received
They will not respond by using there system electronically or by phone.
It’s like no one is working .
This isn’t a new thing either … it’s been this way for years .
After 33 years I’ve had enough
Cashing out and moving on to a better program.
I would think anyone working there is embarrassed .
I read the first 10 reviews all 1 star and echos all of my issues.
How is this a business???

Three hours plus waiting for air miles last time I waited for over two hours. I got fed up and hung up. There’s no such thing as customer service. They suck. I’m switching everything to Air Canada rewards .

I had my account suspended after being hacked. I have been trying to connect with an airmiles agent via telephone and the online chat. I have called on 4 seperate occasions. Each time I have been put on hold for more than 3 hours only to be disconnected. The online chatbot is useless. What is up with this company? It time to find another program that is responsive.

Purchased a $50 eVoucher that did not work, and was unable to redeem. Spent over an hour waiting. Asked for an exchange or refund on the same day, but was denied both options. Wasted years of collecting Air Miles points only for it to be wasted.

As per usual --- IF a ZERO star rating was offered, it would be slammed at Air-Miles...Cash in while you can. I have NOT changed my pin, but was forced to create a new PW for access, then the Page reads, my account is locked,,, redo the pin, geta code via cell, sign-in process again ---all around the muleberry bush .... THIS will bring Airmiles to an halt when cutomers can't reach with "THEIR" questions NOT the community.... So many companies are gonna go belly-up ! Just ignore the customer and its surprising how quickly it can happen ! Petro-points OR the "AVION" card seems more reasonable !

After leaving a telephone message at the office of the president saying we could not get into their website for months and asking for a return phone call, we got an email asking us to ... wait for it ... go to their website.

This is the 3rd day I am trying to get a live person on the phone to get my 100 missing airmiles. First day automated voice says it's a 25 min. wait.... after 1hour and 15 min. I hung up. Second day after almost 2 hours of waiting I hung up. Today it's been so far 2 hours and 20 min.... like why????? Is this the way you treat customers? Is only one person taking calls???? This is not acceptable!