AiroLuggage Reviews 

198
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service and helpful staff, noting their responsiveness and guidance throughout the process. Many people found the overall service reliable, efficient, and straightforward, appreciating the seamless user experience and peace of mind it provided. Deliveries often arrived on time, with many reviewers highlighting quick transit times and items arriving intact. However, some customers also noted significant issues with delivery, including missed pickups, delays, and instances where items were damaged or lost. A few other people also felt that there were problems with partner couriers, such as conflicting information, unexpected charges, or difficulties with customs forms. Some reviewers were not happy with aspects of customer service, mentioning unhelpful responses or a lack of resolution for their concerns.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, efficient, and... See more

Service

Clients share positive opinions on service, describing it as excellent, efficient, reliable, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as amazing, pleasant, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, dedication, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more

Rated 5 out of 5 stars

Prompt reply on WhatsApp about the service. They managed to get me updates about the pickup . Follow up taken on the delivery also. Always check with them how the collection is going to work they h... See more

Rated 5 out of 5 stars

Everything arrived quickly and intact! We send 18 boxes of various sizes, 3 suitcases, large golf bag with clubs and cart and some large artwork. Great customer support when I had questions about the... See more

Rated 5 out of 5 stars

Nothing to fault. Everything delivered to the right place, and on time, and in one piece. Also worth mentioning that the customer service is beyond amazing. Easily reachable via WhatsApp which was e... See more


Company details

  1. Transportation Service

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.1

Great

TrustScore 4 out of 5

198 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(198)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Airoluggage super service.

Airoluggage was fantastic in returning my heavy suitcase to the UK from Switzerland , after I suffered an accident which prevented me from being able to carry anything due to broken ribs . They picked up on time and delivered on time door to door using their courier . Cannot fault any of their service at all . Considering using them again to save myself the effort of carrying my own luggage when I travel again .

September 29, 2020
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Rated 5 out of 5 stars

Amazing service

Can't recommend these guys enough. Went above and beyond to get my things to me and were always available to help when needed. If you care about your stuff, then you need to choose these guys. Thank you so much for all your help 🙏⭐🌟⭐⭐🌟⭐

July 30, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent company! I would 100% recommend!

The quality of service and the quickness in receiving the shipped luggage (from 4,500 miles distance) was amazing! Everything arrived safely and I was shocked how quick it arrived. The tracking is excellent and the communication/customer service was brilliant too. I would 100% recommend!

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service and my bags got from London to Australia in 10 days. The only downside was waiting for the window period for collection and the driver turned up on the stroke of 1630. But that’s just unlucky. I will definitely use AiroLuggage to move countries if I have to relocate again! Thank you!

June 25, 2020
Unprompted review
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Reply from AiroLuggage

Many thanks for the review, Miles.

We can see the bags were delivered in 4 working days as indicated on our website.

We look forward to you using our service soon.

Anna

Rated 5 out of 5 stars

Fast service, great support and easy to arrange.

I was looking to send some belongings back to the UK ahead of a move. Firstly, getting the quote was easy, I had had to submit a lot of personal details to other companies, but not with Airoluggage. Their quote came in as the lowest and the fastest on delivery time. Support from John in the office was great. Quick responses, and knowledgeable advice about customs etc. Definitely would use them again and recommend them to other.

June 22, 2020
Unprompted review
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Rated 5 out of 5 stars

Great service amidst a world pandemic!

Received my box this morning, very happy that it is all in one piece and got it ahead of the estimated delivery for tomorrow, especially considering we are in the middle of a world pandemic and South Africa's borders are closed! Quick, easy, hassle-free booking process! Also after lots of research, found they had the cheapest rates, even cheaper than DHL which is the company that is used to ship the items!

John and Amy were great at answering my hundreds of questions! :)

Will definitely use again! Would recommend to any wanting to ship luggage around the world! Thanks guys!

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Even during the pandemic this company has acted so professionally and efficiently. I was kept informed about collection and delivery. I will always use this company from now on and would highly recommend!

May 8, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. At first, I chose another shipping company because I had not heard of AiroLuggage before, however the other company screwed me over. I then saw how flexible AiroLuggage was, and their customer service live chat helped and advised me so much. As I was not going to be there when they picked up my bags, I checked what they needed and they made my life very simple because I just needed to print the labels and the employees would do everything else.
I had asked for it to be picked up on a Friday, but they phoned and emailed to say it would be the Monday (due to a bank holiday), they were timely on the Monday morning in collecting my bags and I could easily track my bags in transit. It took 3 days less to ship to the destination as stated initially which was amazing.

I would definitely recommend this service!

April 20, 2020
Unprompted review
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