Air Serbia Reviews 

They promote cheap flights, with advertisements, then when you visit the website there are no such prices for ANY date. After contacting them on social media, they told me to write in Inbox, when I wrote them via inbox, they tell me to contact the Contact center. LOL!!! Sevice 0

NEVER EVER
I had a connecting flight in Belgrade. But I couldn’t get a boarding pass for the flight from Belgrade to Prague. It is impossible to do this on the airline’s website, and at the airport there is a very large queue of people who also have short transfers in Belgrade and are served only by 2 women. The service at the airport is terrible and they specifically built the system so that you can’t get a boarding pass at the airport and you can’t do it on the website.
As a result, I missed boarding the flight from Belgrade to Prague and was forced to buy another ticket. The worst scammers I've ever seen.

I had a connection flight from Moscow via Belgrad to Frankfurt (JU131, 14.08.24).
I bought expensive ticket specifically to have a daytime flight.

At the gate I was denied to board due to overbooking.
As re-routing I got a cheap night-flight with different departure airport.

After submitting a complaint, AirSerbia compensated 400 €.

However, there are multiple violations Law on obligations and the basics of the property relations in air transport of Republic of Serbia:

• No reimbursement of taxi costs (20 Euros) – violation of Articles 9 and 14.
• Re-routing was done not under comparable transport condition (daytime connection changed to night-time connection) – violation of Article 13.
• Denied boarding on connecting flight caused denied boarding on the first flight with no compensation – violation of Articles 8, 9 and 12.
• The call of volunteers was not visibly conducted – violation of Article 9.
• A request of immediate compensation was declined – violation of Article 9.

My lawyer prepares a lawsuit regarding this misconduct.

No EU-airline treats passengers this way because they comply to EU261/2004 regulation.

Keep it in mind while selecting an airline.

AirSerbia is not to recommend.

I was not boarded on 17 July, I was assigned the compensation and never got it. I made repeated complaints and tried to reach out in multiple ways but got no response. It is impossible to reach the support team.

I insist on the compensation even if it's necessary to get cash. I intend to write reviews and comments until the case is settled.

Please reach out via DM or consider the claim 16557/2024

Kind regards,
Olga Selivanova

If you have to travel somewhere you don't want to be, just choose AirSerbia, and you flight will be cancelled or delayed most probably.
If they don't fill the plane, which happens often, they will rather make hundreds of people suffer instead of taking responsibility and fly.

Definitely worst Airline... Both my flights were rescheduled. My outbound flight was overnight and is now the next day during daytime, costing me almost a full day of my vacation. My return flight transfer time increased from 1,5 to 12h, also costing me a full vacation day.
I chose the specific flight times for a reason and rescheduling options were therefore not possible and refund is also no option, since prices from other airlines have increased in the meantime drastically.
I called the hotline and asked for free luggage as compensation (I had booked hand-luggage only), which would have been a simple solution for them and I would at least get a little compensation for the inconvinience. Answer was NO thought.

Air Serbia : the most incompetent airline ever in my life, I’ve been flying last 20 years and this airline is the worst ever in terms of delaying without any reasons
I highly recommend to avoid Air Serbia in every possible way.
1. Flighty from Rome to Stockholm via Belgrade : first flight was delayed for 2 hours and the reason was they were waiting for passengers - which this rule does not go to ALL passengers. Don’t understand why. Of course missed the connecting flight to Stockholm which they never waited for passengers on this flight for some reason?! How they handled the situation at the airport was very poor, lack of communication, far from smooth and customer friendly at all
2. A week later I unfortunately flew with Air Serbia, flight from Amsterdam to Podgorica via Serbia, again first flight from Amsterdam to Belgrade was delayed for 2 hours. Never explained the reason - they hurried to onboard all passengers in 10 minutes however I’ve witnessed that loading luggages with the most inefficient way for an hour which was quite painful. During the flight, when there is a delay, other airlines are trying to share as much as information for those connecting flight passengers however two of cabin crew were just most useless / clueless/ unprofessional / helpless cabin crew ever I’ve experienced. I was devastated in order to make it to friends wedding, what I asked them is to inform your colleagues that we are on the way and if possible to wait, they immediately responded with ‘sorry I don’t have any information. Sorry we don’t have internet to talk to them’. This is what you hear from cabin crew in case any emergency situation ever happens.
3. Of course, another flight missed due to flight from Belgrade to Paris CDG flight was delayed and late - missed connecting flight from Paris to Incheon. In summary, I would never expect this airline for any connecting situation, I will avoid to fly with the most disfunctioning airline in my life.
In summary, please if you ever want to experience what the most unfriendly/ unprofessional / useless airline service is, please book ahead with air Serbia

(Almost) allways late. And lack og communication.

NEVER NEVER NEVER FLY AIR SERBIA !!! I was forced to fly on Air Serbia Flight No JU603 on 8 August 2024. (My KLM flight KL652 landed late in Amsterdam. And I missed my connection to Belgrade). I protested when KLM airlines FORCED me to connect : Zagreb to Belgrade on AIR SERBIA. My ETKT 0742114420777-1. That flight was not even 20% full, yet still AIR SERBIA deliberately left all my luggage in Zagreb !!! For 4 days I could not speak to anyone. Eventually I had to BRIBE an official at AIR SERBIA - to arrange my luggage for me !!! The Air Serbia man told me to give him USD $100 and he would get my luggage for me !!! So, it cost me USD $100 bribe money, just to get my luggage !!! If I did not bribe him, then I had to stay 3 more days in Belgrade in a hotel, before flying overseas. This is Air Serbia corruption - to extort money from passengers !!!

I am a Gold member of Etihad Airways.

Due to the flight delay (postponed multiple times), I decided to wait for boarding in the AirSerbia Lounge. While waiting, I repeatedly checked the flight status with the lounge staff, who confirmed that the plane was not yet ready for boarding.

When it was announced on the screen that the flight was ready for boarding (around 20:27), I immediately headed to the gate. Just before I arrived, I was called over the loudspeaker to urgently come to the gate (around 20:36). I arrived 15-20 seconds after the call.

However, the staff at the gate told me that I was late and that I had been removed from the flight. The doors of the bus with passengers were still open long after I arrived. I have the following questions for AirSerbia:

Why are your most loyal passengers treated in this manner, where your duty manager expresses dissatisfaction toward passengers?

What is the purpose of urgently calling a passenger to the gate if just 15-20 seconds later the passenger is removed from the flight?

How is it possible that boarding was completed in 6-7 minutes, the time it was active?

I assume I will never fly AirSerbia again. In my life, I’ve had over 500 flights and never missed a single one. What an absurd situation to wait over 2 hours at the airport, only to be denied boarding in the end!

I would never recommend this Airline to anyone!! It was the worst experience ever!! The flight was delayed for more than 6 hours, I lost my connection flight and they gave me another flight on the next day. No vouchers, no foods, no waters, no hotel for the night, no compensation.. nothing!!

Zero stars. I purchased front row seats for me and my son so we can have some extra space during our long 10 hour fligjt. Piad $300 extra for those seats. When we board they gave me regular seats. I asked them but those are not my seats, they said oh well we changed our plane so you have to sit here. No refund or anything. Pure trash

This is my first review of the airline company ever. However, it was the worst experience in my life. Long story short: my flight from Kraków to Belgrad (1h 40 mins) was delayed over 7 hours!! We were deboarded in Kraków and left at the airport. Once in Belgrad had to stay overnight and the next morning had to pay for my luggage again to Madrid (65 euros, the luggage was paid in Kraków day before!!). Wait for it: I also had my business class from Belgrad to Madrid which I never used due to their delay. They put me on economy to Rome and finally to Madrid the next day! Never again, Air Serbia is the worst airline and the only company on my black list…

I would never recommend Air Serbia to anyone. First up, my friend had to cancel and got no refund AT ALL. Then, to add insult to injury, my flight was delayed over two hours and ZERO notification given. When we were called to board, we waited another 1.5 hours to board. Staff could give no answer as to why the delay. When I finally arrived at my destination, my suitcase was smashed up, the zip coming off the case, the case dinted and ripped right through and it was a hard case, not material!!! You can understand scratches and scrapes but this was ridiculous. My claim was rejected under "normal wear and tear."

My wife and I frequently fly from New York to Belgrade and they have the only direct flight. They are so terrible we decided in the future we will start taking flights with extra stops just to avoid air Serbia. The last three flights I have taken the screen or audio was broken. The seats are literally falling apart. I went to use my cup holder and it snapped off under the weight of the water and spilled all over myself. It’s embarrassingly bad. They should prob be investigated. I do not even trust their planes. I have attempted to pay for my seat three times and I have never gotten the seat I paid for. The last time I paid for a window and aisle seat. My wife and myself with our baby were forced to have a middle seat…why? Who the hell knows. They are completely incompetent. This is by far the worst airline. The flight attendants make it worse and can’t remotely handle the people on the plane. We had children running all over the plane which ended with passengers screaming and threatening to fight each other. It took flight attendants far too long to prevent it. I’m gluten free and request it every time, I have never received a gluten free meal. Every one running this company from the top down is a moron

It is a worst experience with Air Serbia ever, they lost my luggage in the airport forever, in Belgrade airport they do not have any info on my luggage, it is strange as in 21st century nowadays everything can be easily found, but not my luggage. Airport does not have any information where it is. I say good buye to my luggage and to Air Serbia

All good. Just a small delay of around 20 minutes departing from FRA to BEG.
Pleasant flight and good and friendly crew. Ok prices for food on board. Food was tasty as to expected.
Seat was decent for the lenght of the flight.
Absolutely no complaints. Have been flying AirSerbia for very long time.

Air Serbia delayed our flight leg Belgrade - Rome by 5+ hours and combined it with the next flight all because we were not enough passengers. No vouchers, food or compensation.

Flew through a thunderstorm. Long and hard landing. Let out some vapour in the cabin, it looked like we had a smoke development. Totally over this airline. No thanks!

Delayed flight 1 hour and another hour the transit flight, total of two hours.
We were given vegetarian sandwich on the aeroplane without asking us if we are vegetarians. There was no choice! They must have had a lot of old vegetarian sandwiches left from previous flights and instead of throwing them they decided to give them to the sheeps!! The sandwich was awful! It had a bad smell and in the bread were only 1 thin slice of old cucumber, two chick peas and a piece of old cabbage. You do understand with this the respect they have for their customers! The staff was rude and moody with lots of nerves!

AirSerbia has proven to be the worst airline I've ever experienced, consistently displaying incompetence and unprofessionalism.

It started with a delay—understandable, but then it disappeared, only to reappear, leaving me scrambling to update my pick-up service six times. Onboard, I was given a sandwich after confirming I’m vegetarian, only to discover it contained meat. When I raised this issue, one flight attendant laughed, and another dismissed it, showing a shocking lack of care.

On another flight, there was a 30-minute delay, with passengers stuck in a 33-degree cabin before being shuffled back and forth without clear communication. No food, water, or proper updates were provided. The constant uncertainty left me unsure if my pick-up service could even accommodate me.

Avoid AirSerbia if you value your time and sanity.