AIR TEAM Reviews 

I usually wait to write a one star review. I try to send emails first or talk to a person on the phone. If nothing helps, a one star review is your last resort. I placed an order, after 3 weeks it was still not delivered although it had been shipped. I complained to Airteam, they told me to wait another week. I said that was unacceptable and asked them to contact the shipping company DPD (Disastrous Parcel Delivery). They did not do it and now my order is on its way back to them. It has been laying for 2 weeks in a warehouse almost next to the delivery address. As long as things go right and nobody does anything you're ok. But when things go wrong you expect a customer service to deal with your problem professionally. Airteam did not do anything to get my order here when they could have easily contacted the shipping company. I am very disappointed in Airteam that, by the way, does not pick up the phone when you need them. I am willing to adjust this review if the company contacts me and solves my problem, but if you read this, nothing happened. And they dont read and respond to negative reviews which is a real red flag for the management of that company.

You don't have millions, we're not talking to you. That's the company's motto. Phones exist only for the selected, a normal person has no chance of getting through to them.

No refund, no communication.
I bought a headset listed as "IN STOCK" (1138 euros) from the website, after one week of no news I messaged them asking about my order. They replied that the headset was not in stock and will be in stock in two weeks (They didn't communicate it before hand they just waited until I messaged them).
I cancelled the order as I need the headset for work, 14 days to refund they say. I waited. After 14 days No refund, I write again asking for clarification, replay : "You have to be patient".
If you say 14 days I expect the refund to be in my bank account in 14 days, there is no "Patience".
It has been now more than one month, still no money.
I keep asking them the proof of refund and they are not replaying to my emails.
I would avoid them , not worth the risk.

Ordered a pair headphones (1050Euro) that were indicated as "IN STOCK" (green) and only after paying the full amount they communicated that the order would take up to 6 weeks to be dispatched.

I needed the item sooner so I asked immediately for a refund and now they say that it will take 14 days to have my money back.

Communication via email only is slow and sporadic.

Had I known before I would never have used them,

Contact 2/10
Shopping time 0/10
After 10 days I asked my bank for refund.

Customer Service and Refund Experience

About two months ago, I purchased a Lightspeed Delta Zulu headset from this company based on a friend’s recommendation. Unfortunately, I now regret making this purchase.

The company charged my account more than they should have. I contacted them by email to resolve the issue, but their response times have been extremely slow. Even after acknowledging that the overcharge was their mistake, they have still not refunded my money after two months.

I find this level of customer service completely unacceptable. Mistakes can happen in any business, but what matters is how quickly and professionally the company resolves them. In this case, despite admitting their error, they have kept my money for two months without completing the refund.

Based on my personal experience, I strongly recommend thinking twice before purchasing from this company. The customer service and problem-resolution process I have experienced have been among the worst I have encountered.

I hope the company finally resolves this matter and returns the money that was incorrectly charged.

Very disappointing experience. I strongly recommend using a payment method that offers buyer protection.

We were repeatedly assured that our order was in stock and would be shipped shortly. Despite several delivery promises, we have still not received the goods or any tracking information.

Communication has been extremely poor. The company is impossible to reach by phone, emails are answered only sporadically.

I strongly recommend using a payment method that offers buyer protection.

BEWARE: they NEVER refund! A Trig TY96 has been ordered as labelled "Available" on their website. Unfortunately, it is in fact not "available" but on back order with a 6-7 weeks delay, "maybe longer". We then ask for a refund, wich is accepted with a 14-day period (why so long?). After 21 days, the refund is still not done and when asked why, the answer from Nela is "I'll check with my financial departement"; this was 6 weeks ago. From now on, no answer from our messages.

Ordered Garmin aera GPS, delivered with defective battery & software dated 2018, barely working

I sent my Bose A20 headset for repair and renovation. They changed a lot items, everything works perfectly and it is in very good conditions now. On top of that, they did it quickly.
Thank you.

I don't have any information about my order - passed 6 weeks. No goods, no money, no reply for emails.

I ordered several instruments such as engine data management, two artificial horizons: AV-30C and AV-20S. All this instruments are specified on the webside as "certified". All orders were placed with the remark "must come with form 8130". The AV-20S came without certificate. AirTeam said, it´s not available. I want to send it back. AirTeam is simply ignoring me, no reaction at all. It is illegal to install that instrument in a certified aircraft. It is worthless for me.

Complain was accepted, Exchange of good was quite easy, Only thing was that communication of re-delivery could be more detailed. (didn't get a tracjking number)4,5 of 5 Stars :-)

competitive pricing, fair shipping and quick handling, i am a regular customer and had never an issue, would recommend for sure to check, as stock and pricing are way better than some competitors!

Your service is great, but the DPD Hungary is a crapy service, basically ZERO customer service. Be careful and send them a feedback.
In my case, the 2nd attempt of delivery was not done, the parcel never got to the pickup point, which was agreed and confirmed, instead of that, (after coordination every day) they said: The parcel goes back to you. Without knowing somebody in the management, the parcel goes back to the sender.
Last year, I have ordered 20 qt oil . 2 cans were broken, the whole parcel was submerged in oil. DPD did it, they broke it, reboxed here in hungary, but still was hardly manageable. Thanks to you, you have put the sensitive stuff in a plastic bag, so no damage to those things.

Next time, I place an order, I will use the other method.
Kind regards
Zsolt Szüle

extremely fast response and delivery within only a few days to Austria, extraordinary service..

Fast delivery and great overall experience

Fast delivery to France.
Well packed.
And my order item was as good as expected.
Very happy with Air Team.

Very professional and diligent. I had a problem with some Bose aviation headphones and they resolved it perfectly. I also bought some David Clark headphones and everything was fine.
Thanks.