I usually wait to write a one star review. I try to send emails first or talk to a person on the phone. If nothing helps, a one star review is your last resort. I placed an order, after 3 weeks it was... See more
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See what reviewers are saying
Simply a very good and reliable shop for aircraft parts. Due to its location in the Czech Republic, AirTeam has an unbeatable price advantage. Let's take advantage of this while we still can. The com... See more
BEWARE: they NEVER refund! A Trig TY96 has been ordered as labelled "Available" on their website. Unfortunately, it is in fact not "available" but on back order with a 6-7 weeks delay, "maybe longer"... See more
I recently purchased the David Clark H10-13.4 Headset, and I couldn't be happier with my choice! The audio quality is crystal clear, the noise reduction is impressive, and the headset is extremely com... See more
Company details
Information provided by various external sources
Continuous innovation and rapid transformation have been themes throughout AIR TEAM's history, which the company traces to the year 2008 with the opening of the first shop with pilot supplies and aircraft parts in Brno, Czech Republic. The company built its reputation primarily as a reliable supplier of pilots, pilot schools, aircraft services and OEMs. Throughout its history, AIR TEAM has expanded its offerings and capitalized on evolving management trends and technologies to benefit its clients. The company pioneered multi-language/currency e-commerce solutions for a cross border European market, providing European customers the closest possible link between the manufacturer and the user. Today AIR TEAM is a major European distributor of pilot supplies and aircraft parts, EASA certified provider of avionics integration services and prime contractor of government special mission projects with more than 10000 clients in more than 25 countries. Combining unparalleled experience, comprehensive capabilities across all aviation segments and extensive cooperation in research with technical universities, AIR TEAM helps clients to improve their mission effectiveness and increase their performance.
Contact info
Masarykovo náměstí 354, 664 71, Veverská Bítýška, Czech Republic
- +420 725 508 058
- airteam@airteam.cz
- www.airteam.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
uncomplicated and helpful assistance
uncomplicated and helpful assistance during process of ordering and special payment option
October 23, 2025
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Everything was very good
Everything was very good. You have to work al litle bit with the documents (invoice and quality documents.
Many thanks.
Mihai Popa
September 23, 2025
Second order and everything went great
Second order and everything went great. Thanks :)
September 22, 2025
Always efficient and helpfull
September 22, 2025
Honest and fast supplier
Accurate product description, fast shipping with good packaging.
August 26, 2025
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Excellent product and seller
August 25, 2025
Perfect quality!!
August 25, 2025
Very prompt delivery
July 22, 2025
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We are a GA company with several…
We are a GA company with several aircraft. Great guys to work with. Why not 5 stars? Very hard to reach by phone. But yes we will continue working with Air Team
Carl
June 23, 2025
Very fast Delivery to Austria
Very fast Delivery, top product.
Air Team can be highly recommended !
June 25, 2025
all was perfect
June 23, 2025
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Ive placed a order and paid it and they…
Ive placed a order and paid it and they didn't responded anymore when the products should be shipped.
June 23, 2025
Unprompted review
AIR TEAM provides great services with…
AIR TEAM provides great services with professional and helpful staff. Prices are competitive, and the VAT exemption process is straightforward. Delivery is fast, and their packaging is nice. However, communication regarding delays could be improved. Overall, I'm satisfied with their support and would consider buying from them again. Solid experience!
June 14, 2025
Unprompted review
6 months delay, zero proactive communication
I had good experiences with the seller after two orders (one personal and one business) but the third (business again) was a disaster. I placed the order on 12 November 2024 and I have received the items on 27 May 2025 (196 days!).
They have never contacted me proactively, I was always the one asking for updates. The cause of the delay was always blamed on the manufacturer of the items. At least customer service was kind in the emails.
In March I wanted to cancel the order but they said that they are not able to refund the cost, only provide a voucher, because it is a business order. So we chose to wait more.
They never offered any solution, compromise or compensation to fulfilling the order so our company was missing both the money and the items for 6 months.
Will not order again.
May 23, 2025
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I ordered Bose A30: 7 week of wait and still no news.
I ordered Bose A30. It says 4 weeks. After 7 week no news. I received an email with indicated order is shipped, with no shipment reference and track.
This is unacceptable!!!
May 23, 2025
Reply from AIR TEAM
Dear Luca,
Thank you very much for your feedback, and please accept our sincere apologies for the inconvenience and frustration you have experienced with your order.
We would like to clarify the details of your purchase:
Your order was placed on April 15, and payment was received on April 16.
The parcel was shipped on May 21, which is 5 weeks after payment, not 7 weeks as mentioned.
The tracking number was included on the invoice, which was sent to you via email.
We are truly sorry if our communication was unclear or if any important information was not conveyed properly. We understand how frustrating delays can be, especially when expectations are not fully met, and we regret that we did not deliver the level of service you deserve.
Please know that we value your feedback deeply and will use it to continue improving our service. If you need us to resend the invoice or tracking details, or if there’s anything else we can assist you with, please don’t hesitate to contact us — we’ll be happy to help.
Once again, we apologize for the inconvenience caused and hope that you will be satisfied with your Bose A30 headset.
Kind regards,
AIR TEAM
Helpful people and prompt support.
April 22, 2025
Complaint
Initially there were communication problems, but these eventually led to success. The guys made an effort.
April 8, 2025
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