Airthereal Reviews 

Had an issue with an recent order and forgetting to put in a discount code until after I sent the order. Contacted customer support to see if they could still provide the discount after the order was placed. Someone got back to me same day and the issue was resolved. Love the product.

I had an issue with my machine but the customer service and experience was amazing, they sent me a replacement machine in no time. I am very happy and impressed with their service. I already have two machines and they work perfectly./

Absolutely amazing customer service. Kind, quick, resourceful. Thank you Eddie and also to the social media team for being so awesome. Love every Airthereal product I’ve ever owned.

The water filter is working well and water taste good. I got water filter 6month ago, and it stopped working in last two weeks. After troubleshooting not work, Sky sent me new one in three days.

The customer service was great!

I had 2 Airthereal essential oil diffusers which I love, and decided to order 2 more. The app couldn't connect to one of the new ones, so I contacted customer support. They asked for a video where I rebooted the diffuser and tried to connect, and after I provided that, they immediately sent out a new diffuser. That is what great customer support looks like, thank you Airthereal!

Great product with excellent customer support

I've been buying from Airthereal for several years and so far, had two minor issues since. Both times they responded same-day with a recommended fix and/or going above and beyond the remediate. This company gets a grade A in my books for Customer Service!

Responded to an ad by the company for a $24.99 offer but was taken to a page showing the same item for $39.99. It was a pretty good deal regardless but after I ordered I sent the company an email questioning this. They promptly responded and then refunded me the $15!

Genius engineering!!! Great customer service. Very efficient in reducing landfill waste and providing natural material for my garden. I wish it added microbes!!’

Excellent customer service all the way. Love my composter.

Everything this company does is 5 stars from shipping to support.

First USPS lost my order and I contacted the company they refunded my purchase price and sent out a new one. The unit worked as advertised. Great company.

The best customer service I have ever had. Quick to help and resolve my issues!

I contacted customer service after my ozone machine stopped working after 2 years of use. They were very helpful in finding my problem, and after sending the info on the machine, they replaced it free of charge. Couldn't have asked for better service! 10 stars.

My airtheral airfilter would not reset , I reached out to customer service and they resolved my issue in no time. Excellent customer service. They back up their products

Very helpful, responsive, and prompt customer service. Have been very happy with purchase, use my composter daily.

Customer support was excellent,they replaced my first one no questions asked. Got the and it works great.

Thank for all you do

Airthereal customer service is excellent! After 2 months of using their 27kW tankless water heater, it just stopped heating water one day. I checked a few things and then called up support. They got back to me very quickly and had me test a few more things and send some pictures. Finally, before making me go through the trouble of replacing the whole unit, they sent me a video walking me through how to clean out the water flow sensor and that got me back up and running. Their customer service was prompt, respectful, and most of all, actually helpful.

I bought an ozone machine a few weeks ago. It appears that FedEx delivered it, but their unclever delivery to the front steps was outsmarted by a low-level porch pirate. I was left without an ozonator. I reached out to Airthereal, and they were kind enough to immediately ship a replacement. It arrived in a couple days and was successfully delivered, this time behind the fence (yay FedEx!).

The ozonator is very well-built, powerful and effective. Very happy.

Porch pirates: 1
Fedex: 1
Airthereal: 10 :-)

It started with a search for a better water ozone generator. In form, function, and longevity, Airthereal has been miles beyond others in their range. Further still, the company itself needs some praise. Generous in promotions, attentive customer service, professionalism, and even follow through. I am so impressed! I have gladly made several referrals for the water ozone generator without any affiliation because I am a much satisfied customer and not afraid to tell others. I’ve see what ozone can do and I’ve seen how this company operates. Well done Airthereal, thank you!
*Special Thank You to the customer service rep for all the professionalism, patience, kindness, and follow up. Sky’s the limit!