While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered from the company and never received the items. I emailed several times and they promised it was on its way, and it never showed up. very sad, taking advantage of people.

Rated 1 out of 5 stars

Scam!!!! Bought item. In emails they lied with every message by leading me on. At various intervals for nearly a year they gave excuses. Their tracking site is obsurd and a poor attempt to imitat... See more

Rated 1 out of 5 stars

Total scam organization. Ordered fireplace light crystals in January from a Facebook ad. Never received. Numerous emails sent to them were always replied by Aizzor Customer Service as delayed due to C... See more

Rated 1 out of 5 stars

I ordered multiple selenite fireplaces in December 2020, Now in April 2021 the item still has not arrived. I've contacted the seller multiple times over the last 4 months with sub-par customer servic... See more

1.1

Bad

TrustScore 1 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS!!!!

SCAMMERS!!!!! TOOK FOREVER, NEVER GOT MY PRODUCT I ORDERED!!!! EVERY TIME I EMAILED, IT WAS COVID FOR THE EXCUSE AND THEN WHEN I ASKED FOR REFUND, IT WILL TAKE 14 BUSINESS DAYS, IT HAS BEEN WAY OVER 14 BUSINESS DAYS AND THEY KEEP EMAILING ME THAT SAME EMAIL!!!!!😡

April 16, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

FAKE COMPANY

I saw this really cool looking selenite fireplace on Instagram, so I ordered one in January, and nothing... I have emailed them multiple times with no reply. Lesson learned. May KARMA hit them square between they eyes.
I'd give them -5 STARS if I could.

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Scammers

Exact same thing happened to me as all the below reviews... ordered the Selenite fireplace in December (4 months ago) and have never received it. I reached out to them multiple times and they just kept reassuring me that "it has shipped" but the tracking number is a fake tracking number.... I just reported the fraud charge to my credit card company to get my money back. I also reported this fake site google as well.

April 13, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Item never received

Item never received. Got an email from
Alyssa Aizzor Support Team that it was on the way 2 weeks away. Paid in January. Never received the goods and now no communication. DO NOT BUY

April 13, 2021
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. I ordered the selentine fireplace in January. We are in April still nothing. They answered my email once stating it was still in the warehouse ready to ship. Delayed due to covid. Now they're not even answering my emails and their website is shutdown stating winter sale is over. Bunch of thieves.

April 11, 2021
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Ordered The selenite fire place back in…

Ordered The selenite fire place back in January. It’s April and I still have yet to receive it. I have tried contacting the company with no response. They have stolen my money do not order from them.

April 8, 2021
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!!

SCAM!!!!!!
Same as everyone else here, ordered in January and nothing came. Their website doesn’t look legit now that I went to look at it to contact them. Still no reply from my email either!

April 8, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

I also ordered back in January…

I also ordered back in January fireplace insert still have not recieved it and now it is April Scam and tried to contact them unable to and my credit card company dispute filed but they aren't giving me my money back either SCAM really upset as I am elderly and disabled and on fixed income

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

I order a Selenite Fire Place Sculpture…

My mum ordered a Selenite Fire Place Sculpture back in January. I have sent several emails for her i always get the same excuse COVID-19 I have had a reply saying its been processed ready to ship to destination country then come to my door via UPS I wish there was something Icould do I give them one star because there is not a ZERO

April 5, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look