Britannia Movers - East  Reviews 

Brittania were well organised and slick, making the days leading up to and beyond, as well as the moving day itself, very straightforward.

All my belongings lost in a storage fire. Beware Alan Cooke. Cause arson no payment, negligence denied, fire and risk assessments audits denied. All concern for customers on Facebook page removed. I trusted this company. Fighting for at least a refund of removal and storage costs.

All began well with a visit from Chris to estimate the requirements for our move.
A quotation duly arrived which was clear and speedily reworked when our requirements suddenly changed.
The methodical approach the removal team adopted, room by room, allowed us to clean the house as rooms were cleared. A clear plan as to where things would go at the destination helped with moving in at the new location.
Beds were disassembled and reassembled at the other end (good job we had some tools to hand!) which was much appreciated.
The guys, Terry & Tom on the first day (did the packing up), Terry, Tom & Sam did the delivery and unpacking at the destination were stoical and did a great job.
Shirley, in the office, checked in to see that things were going according to plan and when a problem arose with our completion she was able to offer some flexible options.
Boxes to be collected, next week.
All in all a great team and Britannia’s involvement in our move was the best bit!

Our move was somewhat complicated as we were moving from North Norfolk to Lancashire.

This required that the furniture needed to be stored for a day before its onward travel to the destination.
We did see quotes from more than one removal firm but can honestly say that Alan Cook was by far offered a complete service at a competitive price. The removal Men did an exceptional job both in terms of packing and loading goes in North Norfolk and unpacking goes in Lancashire. We would have no hesitation in recommending them to anyone

Called head office number as advertised in order to get a quote. Called three times on the same number. Later found out that the calls had cost me £8.91 as they use a premium number. Spoke with local office to complain. They stated that they would contact head office to complain on my behalf and informed me that they did not know that using this number incurred high fees. Waited two weeks and have had no response from local office or head office. Ripped off for requesting a quote !!! Beware. Do not use the number advertised 0845 6006661. How are you supposed to know what number to use for your local branch ???

Exellent guys on moving day, super quick loading and unloading. Great banter helped make it feel less stessful. No damaage to any of our furniture.

Moving home is very stressful and your guys were wonderful. They were hardworking, very real, friendly and helpful. We will definitely recommend them and use them again when we move again in the Summer. Ps. They love biscuits!!! Xxx

I have used Britannia twice now they are very professional

Removal went very well. Staff very helpful and efficient on the day. The one thing I am not happy about is that it looks very likely I will have to recycle the boxes myself there are approximately 80 taking up room in my garage. The branch that I am now under said they are not planing to come to my area at present and I may have to recycle myself , I am not physically able to deal with all these boxes.

Brilliant removal men,nothing to much trouble

professional and efficient, no breaks at all

The mover guys were brilliant, abd they couldn't do enough. I cant believe how fast and efficient they were. Before we knew it it was time to drive to the new house. They were brilliant at getting our house into our new home.

Thoroughly professional and very efficient team who made the move less stressful

Do not use Alan Cook Loddon. I would give them less than 1 star if I could. When they screw up, they then make it your problem, and it’s cover up cover up cover up by management. There is not one shred of decency in any of them, and they treat their repeat customers in exactly the same way. I would especially like to mention the Directors , of this large company, who have no problem, boasting on their page , that they are 100 percent transparent with their customers, and that you can expect assurance from them. Well Pinocchio has nothing to worry about, as Management will ignore you, along with the rest of them, and not answer your complaints, once they have your money. Don’t say we did not warn you. Use them at your peril.

We had 5 companies in to quote us for our relocation down south. I immediately took to Chris from Britannia - Harrison and Rowley and the professionalism and warmth he showed was just want we needed, being a difficult decision to leave the home we loved. Moving forward and choosing Britannia to move us, I had quite a few conversations with Ross, the general manager who was helpful and always stayed in touch leading to our move. We were told it would be a two day move. We had a phone call a day early and were advised the guys who were loading, moving & unloading us had finished a job early and were able to start a day earlier if that suited us. This turned out to be the best idea & worked in our favour. The lads started Wednesday afternoon, and didn’t stop until 6pm ish. They slept in the cab outside the house & were up at 8am to continue! They worked so hard!!! They didn’t stop! They made the 2 hour drive to the south coast, in one huge lorry & a smaller lorry & started unloading the garden stuff before we arrived as we were slightly behind and collecting the keys. They handled everything with care & asked what we wanted where. The lads went above and beyond & even re moved furniture to other rooms after we’d changed our minds! They were polite, professional & personable & we had a really nice couple of days with them, we had fun! One was called Ollie, however I cannot remember the other name for the life of me, I’m sorry!! It didn’t turn out to be Harrison and Rowley, but we’re crew from ‘Britannia - ‘Alan cook’, from the Norfolk branch! I just wanted to thank you all so much, not only were you very competitive in pricing but couldn’t fault them in any other way! We are really happy in our new home & would be really appreciative to pass our gratitude to the guys who did the physical move! Danie, Stu & our dog Margo (who joined us a day later after being with her nanny and grandad) many thanks again! Xx

We were delighted with the level of service offered by Britannia Movers. The whole process (initial survey through to the actual move) was seamless and professional throughout. On the day, the team were incredibly courteous and they worked tirelessly to meet our needs. All items were carried carefully and nothing was too heavy or difficult! The highest compliment we can pay is, “they made it look easy’. We had absolutely no experience of this company prior to our move, but we would have no hesitation in recommending them to anyone.

The three guys who moved us worked very hard all day and were very professional in the way they moved us we could not fault them in anyway, we would recommend Britannia for a stress free move.

A truly brilliant service from the very first enquiry telephone call, to receiving a prompt refund on the collection of packing boxes for recycling. I would highly recommend Britannia for their professional, friendly and efficient service. The removal staff worked like trojans on the day of our move. We were fully packed and ready to go by 11am and unpacked by 2pm. Nothing was too much trouble and there were zero breakages/ damage. Thank you so much to Britannia for making our already stressful move easier, we are very grateful and wouldn’t use anyone else!

The guys were great, very helpful, careful and considerate.

Once again we have nothing but praise for Britannia removals. Terry and team could not be more helpful, pleasant and efficient