Alaya Naturals Reviews 573

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting significant improvements in hair, skin, and nails, with many experiencing increased growth and strength. The products, particularly the collagen and creatine, are frequently highlighted for their effectiveness in boosting energy, reducing joint soreness, and improving overall well-being. Reviewers also appreciate the easy ordering process, fast shipping, and the convenience of products that dissolve quickly without an unpleasant taste. However, some customers reported issues with specific flavors, like vanilla, due to artificial sweeteners, and a few mentioned not seeing significant changes in joint pain or overall results after several months of use. Additionally, a small number of people experienced problems with customer service response times regarding order inquiries and difficulties with modifying subscription orders.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and appreciation... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as great and of high... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient, often... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick shipping,... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have now been using the collagen for 5 months I had to have knee surgery I had three torn meniscus and I wanted to build some strength in my bones as well as my skin. For the value when it's half of... See more

Rated 5 out of 5 stars

My husband (64) is already seeing substantial new hair growth on the crown of his head after 3 weeks of using Ayala's multi collagen supplement. I am 59 & have been using it for about 6 weeks. I al... See more

Rated 5 out of 5 stars

Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more

Company replied

Rated 5 out of 5 stars

Customer service the best . I had a problem of them billing me twice after receiving my confirmation invoice by email. I sent them a email, within 30 mins .I got a refund. It was probably a clitc... See more


Company details

  1. #14 of 156 best companies in Vitamin and Supplements Store
  2. #7 of 81 best companies in Fitness and Nutrition Service

Written by the company

Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.


Contact info

4.8

Excellent

TrustScore 5 out of 5

573 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

sorry i hit the wrong button

sorry i hit the wrong button. Your Company is awesome. i love the product I am using.

May 24, 2026
Alaya Naturals logo

Reply from Alaya Naturals

Robin, no worries at all, we figured it was a misclick! We are so glad you love the product and think we are awesome. If you get a chance you can update your star rating by logging into Trustpilot, clicking on "My Reviews," and hitting "Edit." Either way, your kind words made our day!

Rated 5 out of 5 stars

Good quality product

Good quality product. Doesn't seems to be helping my joint pain but hair, nails, digestive track love it!!! GREAT customer service, speedy response, speedy shipping.

May 24, 2026
Rated 5 out of 5 stars

vanilla collagen

Love the vanilla flavored collagen. Takes great in shakes, coffee and green tea latte.
Super easy to order from the website.

May 25, 2026
Rated 1 out of 5 stars

I had trouble in the beginning with it…

I had trouble in the beginning with it taking my code to get three containers for the price of two. Then the two were jacked up to $44 something. When normally I pay $29.99 so I expected to get two for $29.99+ 1 for free. But that didn’t happen. So I’m still not satisfied or happy with the price that I had to pay. Even though I do or did like the product.

May 25, 2026
Alaya Naturals logo

Reply from Alaya Naturals

Sherry, we are sorry for the confusion and understand why that was frustrating. The promotional deal you saw was based on our regular site pricing, which is different from the promotion you had been using. We know that can feel misleading when the numbers do not line up with what you expect. Our team is reaching out to you directly to walk through the pricing and make sure you are getting the best value possible. We are glad you love the product and do not want pricing confusion to get in the way.

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