Albatross Tours Reviews 

981
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff, including tour guides and bus drivers, who ensure smooth and enjoyable journeys. Many people appreciate the well-chosen hotels and locations, often in great spots, allowing for longer stays and immersive experiences. The overall service and quality of the holidays are frequently described as excellent, with many enjoying the well-planned itineraries and congenial group atmosphere. However, some customers noted issues with tour directors, citing a lack of helpfulness or disorganization during unforeseen circumstances. Others found hotel accommodations occasionally inferior or inconveniently located, and some food options generally poor. A few reviewers also mentioned certain tours involved excessive walking or extended bus travel.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising tour guides for their exceptional... See more

Location

Users describe positive interactions with location, highlighting amazing destinations like Turkey, Greece,... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as great, amazing, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent hotels, meals, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently did Cradles of Civilisation. I think our best tour! Local guides excellent and places we visited great. Türkiye amazing, Istanbul, Cappadocia with hot air balloon ride, Gallipoli etc. Hotels... See more

Rated 4 out of 5 stars

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... See more

Company replied

Rated 4 out of 5 stars

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, al... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

981 reviews

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4.5

All reviews

(981)

83 reviews in the last 12 months

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Rated 3 out of 5 stars

Catholic pilgrimage for non catholic.

A downer for me was having up to 2 1/2 hours at lunchtime in a place where everything closes at 2 and there is nothing to do but eat . If I didn’t want food there was nothing to do but wander empty places. Better to be with free time when places of interest are open. I’d have enjoyed less musty old churches and more culture and outdoors. But the villages and architecture were marvellous and well chosen.
Too many churches with up to 4 in some places on the one day. 4 on the whole trip would do me. It felt like I was on a religious pilgrimage with so much religious iconography.
Most local guides gave lots of facts of dates, architects name, catholic saints etc but not enough story telling and none of the facts get remembered. It’s the stories and points of interest which are remembered. ( I’m a tour guide at home and run workshops to fellow guides on engaging with your tour group and story telling to enhance the visitor experience).
Gilberto was a very considerate guide and knew his stuff. Great guy and good personality. He took good care of us.

May 27, 2025
Albatross Tours logo

Reply from Albatross Tours

Hi Patricia,
Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the villages, architecture, and Gilberto’s care and guidance. We’re disappointed that aspects of the itinerary and guiding style didn’t meet your expectations — especially the balance of free time, sightseeing focus, and storytelling.
Your insights are very helpful to us as we look for ways to improve our tours. If you’d like to discuss your experience further, please feel free to reach out to us at info@albatrosstours.com.au — we’d really appreciate the opportunity to hear more.
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Trip to Italy

All aspects of travelling in Italy were very well planned and extremely well organised. The tour manager was outstanding - he was so well organised; very patient and helpful for everyone in the group; lots of fun and really made the trip well worth the time and money. All accommodation was very well situated.
Aspects of the trip that need reviewing - some of the accommodation was not comfortable - rooms too small to have two suitcases open; plumbing not up to standard for 4 star. As advertised we 'My Time' was a selling feature of the trip but often it was only a couple of hours - so no time to explore; in a small town were everything was closed for the afternoon or late afternoon. some long mornings with tours in the afternoon would be appreciated.

June 16, 2025
Rated 5 out of 5 stars

My recent albatross tours trip to Italy…

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a castle), the provided meals reflected the local cuisine, and wine flowed freely. The whole bus (28) got a long well together and also had free time to enjoy individually. We visited tourist spots as well as lesser known small villages to get the real taste of Italy. A great trip!

May 7, 2025
Rated 4 out of 5 stars

Northern Italy Tour…

The content of the tour and the guide were very good. Whilst some of the hotels were great for example Stresa some locations and hotels were not good Eg Genoa.
I have completed a lengthy survey already on this so you should have my feedback.

June 10, 2025
Rated 5 out of 5 stars

The wonderful back roads

The trip was very well planned and the guide, Gilberto, was extremely organised and so very helpful with anyone who was having problems or feeling unwell.
There were a couple of meals that were disappointing but on the whole the hotels and restaurants we visited were very pleasant. It was good to have time to ourselves on a regular basis. It helped that the weather was perfect for the whole trip.

May 27, 2025
Rated 5 out of 5 stars

La Grande France

Albatross does not disappoint. We did La Grande France and it was all amazing. The only thing that did disappoint was the nights dinner was included it was a set menu with out a choice. We did the Le Grande Italy tour in 2023 and there was a choice from 2 options.

May 18, 2025
Rated 2 out of 5 stars

I had been given glowing reports of…

I had been given glowing reports of Albatross but the tour of France 1-16 June 2025 was not up to standard for what the tour cost. Expected some better hotels and certainly better food. Those 2 things have to be excellent and they were not.

June 1, 2025
Albatross Tours logo

Reply from Albatross Tours

Dear Lynda
Thank you very much for sharing your feedback about your recent tour of France with us. We truly appreciate you taking the time to let us know about your experience.
We’re disappointed to hear that the standard of some of the hotels and meals did not meet your expectations, especially given the premium nature of our tours. We know how important accommodation and dining can be to the overall enjoyment of a holiday, and we regret that we fell short in your eyes on these areas on this occasion.
Your comments have been noted, as is all feedback received, and will be shared in full with our Product and Operations team, as part of our ongoing reviews with local partners and suppliers. We are committed to delivering the high quality that Albatross Tours is known for, and feedback like yours helps us improve.
If you would like to discuss your experience further, please share your preferred contact details with me at info@albatrosstours.com.au and I will get in touch. We genuinely hope we can restore your confidence and welcome you back on a tour that matches the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team

08 July
Dear Lynda,
Thank you once again for taking the time to share your candid feedback, and for speaking with me personally about your recent tour of France. I truly appreciate your openness in discussing the specific points that did not meet your expectations.
We’ve taken on board your comments about the standard of some of the hotels and the inconsistency of the meals provided. I understand how important these aspects are to the overall experience, especially when travelling on a premium tour. Please rest assured your additional feedback will be escalated directly to our Product and Operations teams, and will form part of our ongoing review process with our local partners and suppliers to ensure we maintain the high standards we promise.
Thank you again for giving us the opportunity to listen and improve. We genuinely hope to have the chance to restore your confidence in Albatross and welcome you on a future journey that reflects the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team


Rated 5 out of 5 stars

Ireland tour

Great tour around Ireland. Excellent itinerary and an excellent tour guide Tom who ensured everything rang like clockwork, was extremely helpful and switched onto people’s needs. Great historical knowledge of Ireland. Great group of people.

June 11, 2025
Rated 5 out of 5 stars

Best holiday ever!

Best holiday ever!
Tour guide, Deryck, was excellent.
Local guides were excellent.
Itinerary was excellent.
Fellow travellers were compatible.
Dinners al fresco were great.
Hotels at Boulogne and Montpellier were less than great.
Maps distributed at each town were appreciated, especially with a marked track back to the bus!
Audio guides were very good.
...and you might as well take credit for the excellent weather, too!

May 18, 2025
Rated 5 out of 5 stars

Of the beaten track Italy

Loved the two and three night stays. Most places we visited were not swamped with people. Good size group much easier to get to know your fellow travellers. Saw lots of beautiful country side.

May 27, 2025
Rated 5 out of 5 stars

Spain and Portugal

Darren Wheatley was terrific - knowledgeable, friendly, capable and organised. Yassin, the bus driver, was the best!

May 4, 2025
Rated 5 out of 5 stars

Magnifico Spain and Portugal

We did the Spain and Portugal tour which was fantastic! This was our first time with Albatross and we were very impressed with quality of hotels, lots of space on the bus, time for us to explore on our own, great organisation and most importantly our tour guide Darren and Driver Yassin.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Italian Grande. Tour Manager Helen and Coach driver Fabio the best in the business

We have just finished Italian Grande tour with Albatross Tours.
Excellent itinerary and hotels
Tour guides excellent.
Make special mention of Tour Manager Helen and Driver Fabio.
Both outstanding.
Helen’s organisational skills and people skills were the best.
Fabio as a driver was unparalleled. I could tell as a fellow coach driver in Australia

June 21, 2025
Unprompted review

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