Albatross Tours Reviews 

981
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff, including tour guides and bus drivers, who ensure smooth and enjoyable journeys. Many people appreciate the well-chosen hotels and locations, often in great spots, allowing for longer stays and immersive experiences. The overall service and quality of the holidays are frequently described as excellent, with many enjoying the well-planned itineraries and congenial group atmosphere. However, some customers noted issues with tour directors, citing a lack of helpfulness or disorganization during unforeseen circumstances. Others found hotel accommodations occasionally inferior or inconveniently located, and some food options generally poor. A few reviewers also mentioned certain tours involved excessive walking or extended bus travel.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising tour guides for their exceptional... See more

Location

Users describe positive interactions with location, highlighting amazing destinations like Turkey, Greece,... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as great, amazing, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent hotels, meals, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently did Cradles of Civilisation. I think our best tour! Local guides excellent and places we visited great. Türkiye amazing, Istanbul, Cappadocia with hot air balloon ride, Gallipoli etc. Hotels... See more

Rated 4 out of 5 stars

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... See more

Company replied

Rated 4 out of 5 stars

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, al... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

981 reviews

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4.5

All reviews

(981)

83 reviews in the last 12 months

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Rated 2 out of 5 stars

We did a back to back tour

We did a back to back tour, the first was the alpine adventure tour and the second was new year in an Italian castle.
We were blessed with a very good guide on the first tour, Reinhardt, even though he became quite ill towards the end. The first tour was a bit of a nickel and dime tour as many things we thought should have been included (such as gondola tickets for example) were not. The single biggest disappointment of the first tour was no included Christmas lunch. When we arrived at the hotel in Klosters, the owner made a big deal out of the Christmas lunch they had planned for us, only to later tell us sorry, that was all a mistake, Christmas lunches are only for English Albatross customers, not Australians! So Christmas lunch was restricted to some cake and coffee in the only cafe open on Christmas Day. Very poor. For the second tour, the Brando Castle was just wonderful. However the tour leader was simply hopeless. The included tours on this second leg involved long bus rides to see not much. We could not believe that given we were in the middle of the famous Prosecco Hills region of Italy and surrounded by vineyards, that there were no winery tours offered. So all in all, some pluses and a lot of minuses for us.

December 15, 2024
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Reply from Albatross Tours

Dear Peter,
Thank you very much for taking the time to share your detailed feedback. We're pleased to hear that your first tour was made memorable by the beautiful Alpine scenery and the efforts of your Tour Leader, Reinhardt — especially under the unfortunate circumstances of him becoming unwell toward the end.
We are, however, very sorry to hear of the disappointment you experienced regarding the Christmas Day arrangements in Klosters. We understand how frustrating it must have been to hear the hotel speak enthusiastically about a Christmas lunch, only to later be told it was not included for your group. While our tour documentation notes that no lunch is scheduled or provided on Christmas Day, it’s clear that the situation created unnecessary confusion and disappointment. We have begun an internal investigation into the communication at the hotel and with the separate British Albatross group to ensure this doesn’t happen again. Your comments have been added to the review of how this information is conveyed in our tour materials and on the ground, so we can ensure better clarity moving forward.
We also appreciate your comments regarding the inclusions on the first tour. We understand that expectations can vary and will be taking your feedback into account as we evaluate how to provide better value and transparency around what is and isn’t included.
With regard to the New Year tour at Brando Castle, we’re pleased you found the location itself so special. We’re sorry to hear, however, that the touring program and leadership on this leg didn’t meet your expectations. Your suggestion about a winery visit in the Prosecco Hills region will be passed along to our Product and Operations teams for consideration in future itinerary planning.
We’re grateful you’ve shared both the positives and the areas that fell short for you. Feedback like yours plays an important role in helping us improve the experience for all our travellers. Should you wish to discuss any of your concerns further, we’re always here and would welcome the opportunity to speak with you directly.
Warm regards,
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Best tour to do!

The Sardinia/Corsica tour was one of our favourite tours. It was a fabulous itinerary full of variety, we had excellent hotels & meals included. We’re very lucky to have Gilberto as our tour director again& everything ran smoothly. Well done Albatross for putting such a wonderful holiday together.

May 4, 2025
Rated 4 out of 5 stars

Italy Deep South tour

We have just completed the Italy Deep South tour, which was a wonderful experience. Our Tour Manager, Helen, was excellent. Her in depth knowledge of the places we visited was exceptional and her thoughtful organisation meant that we avoided crowds and really enjoyed learning about the places we visited. Our driver, Fabio was excellent too, ensuring we were safe and comfortable throughout the tour. The cave hotel was a highlight, along with our trip to the top of Mt Etna.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Spain and Portugal Tour

Amazing history and customs of Spai n and Portugal
Knowledgeable and helpful tour guide, Maria. She had a good sense of humour.
"Bathroom "stops were often too short, particularly when we were surposed to be able to get coffee at the same time.As is often the case there was a limited number of toilets.

April 24, 2025
Rated 3 out of 5 stars

Scenery was lovely

Scenery was lovely, driver capable and efficient, tour leader friendly and informative.

Most disappointing was the lack of a Christmas lunch, we were advised that there would be a lunch however this was withdrawn saying they only provide it for English customers. Left to have a coffee and cake in one of the few cafes open on Christmas Day.

December 25, 2024
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Reply from Albatross Tours

Thank you for taking the time to share your feedback, Jenny. We're really pleased to hear that you enjoyed the beautiful scenery, and that both our driver and tour leader made a positive impression on your experience.
We're very sorry to hear there was a misunderstanding regarding the Christmas Day lunch. To clarify, this tour does not include a scheduled or provided lunch on Christmas Day, and we aim to communicate this clearly in our tour information. We have commenced an internal investigation to understand more about any possible confusion the British Albatross tour group.
We appreciate you bringing this to our attention and will be reviewing how this information is presented and communicated to ensure greater clarity in the future.
Thank you again for your valuable comments, and we hope we can welcome you on another tour in the future.

Warm regards,
Matt

Rated 4 out of 5 stars

Great Introduction to Italy

It was great having extended stays to enable us to move around easily without luggage and to get to know the places visited better. Accommodation was clean and comfortable with friendly and knowledgeable staff. Meals and drinks provided were of good quality and the restaurants chosen were very good except for the group meal at the Tavern in Stresa.
Excursions were well paced and interesting except for Florence and Cinque Terre which were totally overcrowded.
Our Tour Leader was very good and our coach driver was exceptional, always with an immaculate coach.. The group bonded well and were always on/ahead of time.
We would recommend this trip to anyone wanting to experience the best of Italy.

April 23, 2025
Rated 5 out of 5 stars

Fantastic itinerary

Fantastic itinerary. Great tour guide and bus driver. A good mix of group activities/sightseeing and free time to explore according to personal interest. A good-sized tour group of mature, amiable, well-travelled and punctual people. A large, roomy bus. A good mix of group meals and freedom to sample local cuisine. Hotels were well chosen and well located. The only negative was the boat trip at the end of the tour. The sea was rough and the open boats were not fit for purpose. Passengers were drenched to the skin and the very bumpy ride caused anxious moments for those with back problems, but the scenery was great and the meal at Girolata was delicious.

May 8, 2025
Rated 5 out of 5 stars

Albatross tours are the bomb!

Albatross tours are professional have great itineraries and stay at the best hotels. We did the Swiss Alpine Xmas tour and was not disappointed. This is the 2nd time I’ve toured with them and highly recommend any tour they are involved in.

December 2, 2024
Rated 5 out of 5 stars

Christmas Markets Tour?

It was an amazing experience and our guide (Deborah) was fantastic. BUT calling the tour “Christmas Markets Tour” was a bit deceptive. We weren’t taken around the markets in Munich, and apart from Montreaux and Hall we weren’t taken to any others. Instead when we arrived at a town we were told that the markets are “down that way”.

If the tour was just a tour of Switzerland and the Alps then that would be fine, but we were expecting to learn about the markets and their history and what each was known for. This was the only disappointing thing about the trip but it was quite significant to us.

December 5, 2024
Rated 3 out of 5 stars

Your guide (Debra) was on a power trip…

Your guide (Debra) was on a power trip and whilst efficient in some areas she was a pain in others.

November 7, 2024
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Reply from Albatross Tours

Hi Colin,
Thanks for your feedback. We're disappointed to hear parts of your experience with Debra felt off. While we’re glad she was efficient, we understand how important it is to have a consistent experience.
We’d really appreciate the chance to hear more if you’re open to it — feel free to reach out at 1300 135 015.
Thanks again for sharing your thoughts.
Best regards,
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

Magnifico Spain and Portugal

We liked the competent guide and driver, the quality and presentation of the coach, not having to handle luggage, traditional Flamenco, Fado, winery experiences.
We did not like the accommodation - good properties but poor rooms, provided meals and one glass policy of drink with meals. The number of tedious visits to churches and cathedrals.

April 24, 2025
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Reply from Albatross Tours

Hi Christine,
Thanks so much for your feedback. We're really pleased you enjoyed our guide, driver, coach comfort, and the cultural highlights we like Flamenco, Fado, and the winery visits — those are guest favourites!
We regret the accommodation, some meal options, and some of the sightseeing didn’t quite meet your expectations. We know everyone has different preferences, and your input helps us fine-tune the experience.
Thanks again for traveling with us — and if you'd like to share more, feel free to reach out to me at 1300 135 015.
Best regards,
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Exceptional service & depth of knowledge!

From the start in Rome with accommodation adjacent the train station (bus ride from airport to Central Station) it made the short walk with luggage to the hotel easy. The service from all venues along the way was excellent & the comprehensive info from our tour guide Prisca really was exceptional. Our driver Enver did a great job working some long hours and the local guides at points along the way really demonstrated their depth of knowledge - stand outs were Valley of The Temples & Villa Romana del Casale in Agrigento.

April 23, 2025
Rated 5 out of 5 stars

Maria was exceptional as our tour…

Maria was exceptional as our tour leader. She ensured our holiday was stress-free, even when the massive power outage hit Spain.
She kept us well informed about our itinerary each day and has a wealth of knowledge about Spanish and Portuguese history.
We were impressed with how well she looked after all of us.
Pedro was an excellent driver, cordial and patient under tricky driving situations
and pleasant to all the passengers in our group.
The hotels were very good, destinations, tours and food were wonderful too.
We are currently on another Albatross tour and would highly recommend Maria, Pedro and Albatross as a whole.

April 24, 2025
Rated 5 out of 5 stars

Sisters find Homeland Joy.

My sister and I were treated to a grand Christmas Market tour of our Homeland. This brought us closer together as Sisters and reintroduced us to our German heritage in a very meaningful way. Our tour has been a lifetime highlight and endeared us to a greater love of our Homeland.

December 4, 2024
Rated 5 out of 5 stars

Christmas in the Swiss Alps

Spent an amazing Christmas in the Swiss Alps at Grindelwald, all the hotels on tour were great, sightseeing experiences amongst the snow was magical. Karen our guide was great, all included sightseeing, activities and meals were good. Highly recommend.

December 25, 2024

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