Alchemists Workshops Reviews 10,764

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly, helpful, and welcoming interactions they receive. Many appreciate the amazing prices and great value offered on a wide range of products, making it their preferred choice for hobby gaming items. Reviewers frequently mention the fast and timely delivery, with orders often dispatched quickly and arriving well-packaged and in perfect condition. However, some people were dissatisfied with an in-store experience where they felt pressured to purchase an item after inspecting it, despite no clear policy or seal indicating this requirement. A few other people also felt that while prices are great, pre-orders did not always arrive on the release day, and some orders were altered just before postage.

What people talk about most

Delivery service

Consumers consistently report positive experiences with the delivery service, frequently highlighting its... See more

Product

Reviewers mention positive feedback about product, often praising the quick delivery and excellent packaging,... See more

Price

Users describe positive interactions with price, frequently highlighting good, great, and competitive... See more

Service

Customers consistently report excellent service, with many describing it as great, friendly, and... See more

Order

People report positive experiences with order, praising the fast turnaround and quick delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally I stated that I'd have given this 5 stars if we were allowed to buy two items per household as both my son and I are Gundam TCG players, and find ourselves having to go without or pay infla... See more

Company replied

Rated 5 out of 5 stars

Yet again the trusted supplier has stepped up to support the Pokemon comunity. Their distribution has adapted several times over to prevent resellers from styfulling the market share. By restricting p... See more

Rated 5 out of 5 stars

Whether you’re purchasing miniatures, CCGs or hobby supplies (and plenty more), there’s nowhere better than Alchemists Workshops. Lowest prices around, but that’s only part of the story; customer serv... See more

Rated 5 out of 5 stars

Couldn't fault the service I received today from walking in the door to leaving. I received friendly, helpful and welcoming service. My husband shops here a lot and I came to get him some birthday pre... See more


Company details

  1. Hobby Store
  2. Game Store
  3. Gaming service Provider
  4. Gift Shop
  5. Model Shop
  6. Trading Card Store

Written by the company

Alchemists Workshops was established as a company on August 25th 2015, with the aim to provide the best War-gaming experience available. This is accomplished by offering the lowest prices, excellent customer service and the fastest delivery times possible, without any compromise. To take care of our customers gaming needs we have gaming tables as well as event nights. As we like to say “we put the war in war-gaming” How we do this? By using real time stock management systems, if an item is shown in stock, we physically have it in the store. We work efficiently as a team, double checking to make sure there are no mistakes. We provide accurate and precise dispatch times to all customers when placing an order. And finally in the unlikely event of an unexpected change we keep customers informed and up to date at all times. We are always improving. Our stock levels will always be continually improving till we have at least one of every item in stock 24/7. As a result of this, the ranges we offer will be always looking to grow, until we are your one stop war-gaming solution. Our service, shop and website are always improving and looking to be more helpful. That said, we listen to our customers and take all feedback seriously, to allow us to deliver the best possible experience. We would love to hear back from you at contactus@alchemistsworkshops.com

Free shipping over £50

Free shipping over £50 in the UK

Free Shipping is eligible on all orders over £50.00 within the UK, except for The Orkney Islands and The Outer Hebrides, unfortunately, Royal Mail charges for delivery to these areas are almost the same as to the EU. If you wish to have a parcel delivered to an address in these areas please be so kind as to contact us at alchemistsworkshops@gmail.com for a quotation. Parcels within the UK (except for the two areas above) are either sent Royal Mail Second Class Signed For (Usually taking 1-2 days to arrive) or via Courier (next day delivery).

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Yet again the trusted supplier has…

Yet again the trusted supplier has stepped up to support the Pokemon comunity. Their distribution has adapted several times over to prevent resellers from styfulling the market share. By restricting primarily to the local gaming communities, giving them first choice and also limiting so all get an equal chance, has allowed everyone who was suffering from the latest scalper buy outs, access to their hobby once again. And still selling at RRP is near golden goose experience in the pokemon TCG world. Personel thanks to Jackie and Gav, top work guys.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service and standing by your decisions counts

Originally I stated that I'd have given this 5 stars if we were allowed to buy two items per household as both my son and I are Gundam TCG players, and find ourselves having to go without or pay inflated prices to scalpers. You took the time to reach out and explain your position, which I appreciate, because most firms don't care as they can shift the goods whether we choose to buy from them or not. Thank you

March 26, 2026
Alchemists Workshops logo

Reply from Alchemists Workshops

Good Evening Sir,

Thank you for the review.

The loss of a star due to putting into place measures to allow everyone to purchase items is rather harsh especially when you consider the current scalping epidemic.

We have to allow a fair chance for all to be able to get items as there are alot of people interested in the Gundam TCG and stock isnt easy to get in decent numbers.

Hopefully this sheds some light on why rules are put into place and allows some self reflection.

Regards

Customer Service Team

Rated 5 out of 5 stars

Wonderful.

Had lost all hope of finding the Krieg Seige Platoon to start my new army. I heard through a friend about this site and lo and behold, there they are. I was so pleased that I ordered right away.

Well packaged and quick delivery, will definetley order again and bookmark this site.

March 30, 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, member of staff called when one of my ordered items was out of stock. They gave me plenty of options and a quick resolution. This was all reassuring and made my customer experience pleasant. Thank you and will continue using their service

March 26, 2026

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