Worse service ever! Pulling teeth to come out. Even though they were paid, they put in cheap cabinets and left us with no cabinet backs and holes where the toilet the paper roll is. They caused a leak... See more
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Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for... See more
It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said... See more
I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak... See more
Company replied
Company details
- Security System Supplier
- Furniture Store
- Security Equipment Store
- Security Service
- Security System Installer
Written by the company
Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518
Contact info
450 North 1500 West, 84057, Orem, United States
- 844.442.5337
- customerservice@alder.com
- alder.com
Hasn’t replied to negative reviews
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Process was fast and concise
Process was fast and concise
Was a positive experience
Excellent service
Very good customer service.
So helpful and very knowledgeable with…
So helpful and very knowledgeable with the product.
He's clear & direct, he's really easy to work with. I love talking to him coz he appreciates once I complete a step and move on to the next one. We both finished the job easily. He makes you feel at ease & very friendly!
Lilian was very helpful in the setup of…
Lilian was very helpful in the setup of the Alam system and this system is so easy to install.
🤙🤙🤙🤙🤙🙏🙏🙏
For the last two times that I've called…
For the last two times that I've called experience has been great
I cannot get any help right now!
The representative saved the day
The representative saved the day. I have called several times over the last few months trying to get the billing correct. Kadija was patient and knowledgeable. She worked with her supervisor and I hope the issue has been resolved at long last! I spoke to her supervisor to commend her service. Thank you
Very well explained to me n very…
Very well explained to me n very helpful with my question
Liliane was great
Liliane was great, knowledgeable and friendly. I have no complaints about the level of customer service she provided!
Took care of all my needs
Took care of all my needs
Very knowledgeable on the equipment
And very understanding
I appreciate all that you do
Great customer service
Had a good a easy time talking with…
Had a good a easy time talking with Michael, he helped make things easy to understand
Good job love the customer service
Alder’s wonderful customer service !
I called to change my payment methods and to make a payment ahead of time. Davis was kind, understanding, patient and effective. Thank you for your work. I was able to successfully switch payment methods and make a payment in under 5 mins total on the phone call!
Trevor gave great customer service.
Trevor did an amazing job on breaking…
Trevor did an amazing job on breaking down our order and going through each piece so we better understand what we are paying for. Very professional and easy to deal with! Thank you again Trevor!!
It was great !
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