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Rated 1 out of 5 stars

Worse service ever! Pulling teeth to come out. Even though they were paid, they put in cheap cabinets and left us with no cabinet backs and holes where the toilet the paper roll is. They caused a leak... See more

Rated 5 out of 5 stars

Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for... See more

Rated 1 out of 5 stars

It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said... See more

Rated 1 out of 5 stars

I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak... See more

Company replied

Company details

  1. Security System Supplier
  2. Furniture Store
  3. Security Equipment Store
  4. Security Service
  5. Security System Installer

Written by the company

Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So helpful and very knowledgeable with…

So helpful and very knowledgeable with the product.
He's clear & direct, he's really easy to work with. I love talking to him coz he appreciates once I complete a step and move on to the next one. We both finished the job easily. He makes you feel at ease & very friendly!

September 21, 2021
Unprompted review
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Rated 5 out of 5 stars

The representative saved the day

The representative saved the day. I have called several times over the last few months trying to get the billing correct. Kadija was patient and knowledgeable. She worked with her supervisor and I hope the issue has been resolved at long last! I spoke to her supervisor to commend her service. Thank you

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Liliane was great

Liliane was great, knowledgeable and friendly. I have no complaints about the level of customer service she provided!

September 17, 2021
Unprompted review
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Rated 5 out of 5 stars

Alder’s wonderful customer service !

I called to change my payment methods and to make a payment ahead of time. Davis was kind, understanding, patient and effective. Thank you for your work. I was able to successfully switch payment methods and make a payment in under 5 mins total on the phone call!

September 17, 2021
Unprompted review
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