Have used this company a few times now. Best price and usually received in 3-5 days. Haven’t had any issues yet, so can’t comment on customer service, but they do keep in touch via email once order pl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... See more
Company replied
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more
Company replied
I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more
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Company details
About Alensa.co.uk
Written by the company
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Contact info
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, United Kingdom
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick and efficient
May 7, 2026
Reply from Alensa.co.uk
Hi David,
Thank you for taking the time to share your experience — we're really glad everything went smoothly!
Quick and efficient is exactly what we aim for at Alensa.
Hope to see you again soon.
Best regards,
Oliver
Alensa Customer Care Team
Avoid this scam company
Avoid this company, and only use UK opticians. It is an eastern European scam, based in Prague. They take an order and payment, then demand more money before manufacturing. They have no presence in the UK, and I have been onto rude Czech staff for days now, trying to get a refund.
May 25, 2026
Unprompted review
Reply from Alensa.co.uk
Dear Customer,
Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with your experience.
Alensa is an established optical retailer serving customers across Europe since 2004 through local online stores and physical optician locations. As we are unable to identify your order from this review, we cannot comment on the specific circumstances of your case.
Please contact us at info@alensa.co.uk with your order details, and we'll be happy to investigate further.
Best regards,
Oliver
Alensa Customer Care Team
Reply from Alensa.co.uk
Hi Daisy,
Thank you for your review. We're pleased to hear that your contact lenses arrived in good condition and met your expectations.
We appreciate your feedback and are always looking for ways to improve. If there's anything we can do to make your next experience even better, we'd be delighted to hear from you.
Best regards,
Oliver
Alensa Customer Care Team
Lenses colour wrong and wear uncomfortable
Lenses colour didn’t match what was on the webpage. But more importantly they were very uncomfortable. Only used 3 pairs. Wouldn’t last any more than 4 hours as I couldn’t handle the lenses being so uncomfortable
May 12, 2026
Reply from Alensa.co.uk
Hi Imran,
Thank you for sharing your feedback. We're sorry to hear that the lenses didn't match your expectations in terms of colour and that you found them uncomfortable to wear.
While the appearance of coloured lenses can vary depending on factors such as natural eye colour and lighting conditions, we'd like to understand more about your experience.
Please contact us at info@alensa.co.uk, and we'll be happy to look into this further and help find a suitable solution.
Best regards,
Oliver
Alensa Customer Care Team
Reply from Alensa.co.uk
Hello,
Thank you so much — we really appreciate the kind words!
It means a lot to the whole Alensa team.
We hope to see you back soon.
Best regards,
Oliver
Alensa Customer Care Team
Great prices
very competitively priced and extremely quick delivery, I will be using from now on.
Many thanks
May 7, 2026
Unprompted review
Reply from Alensa.co.uk
Good day,
Thank you so much for the fantastic 5-star review! We are thrilled to hear that you were pleased with our competitive pricing and that your order arrived so quickly.
Providing great value and speedy delivery is exactly what we aim for, and it’s wonderful to know we hit the mark for you. We are absolutely delighted to welcome you as a regular customer and look forward to serving you again soon!
Many thanks for choosing us,
Oliver - Customer Care Team
Fast delivery
April 30, 2026
Reply from Alensa.co.uk
Dear Audrey,
Thank you for the review! We are glad to hear your order arrived quickly.
We always aim to get your items to you as fast as possible, and we look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Alensa does the business.Quality stuff…
Alensa does the business.Quality stuff at a competitive price.Fast delivery,secure packaging and delivery options to suit me.Nothing not to like here.
March 17, 2026
Reply from Alensa.co.uk
Good day,
Thank you so much for the fantastic feedback! We are thrilled to hear that Alensa "does the business" for you.
Providing quality products at competitive prices, paired with fast delivery and secure packaging, is exactly what we strive for. It’s wonderful to know that our flexible delivery options suited your needs perfectly.
We appreciate your support and look forward to handling your next order!
Kind regards,
Oliver - Customer Care Team
Splendid service.
Have been getting my contact lens solutions from Alensa for a few years now.
The service has always been impeccable. Thanks.
April 23, 2026
Reply from Alensa.co.uk
Hi Steve,
Thank you so much for your wonderful review and for being a loyal customer with us over the years!
We are absolutely thrilled to hear that our service has always been impeccable for you. Providing consistent, high-quality service for your essential contact lens solutions is exactly what we aim for, and your continued trust means the world to our team.
Thank you again for your support, and we look forward to serving you for many more years to come!
Kind regards,
Oliver - Customer Care Team
Best price fast delivery...
May 1, 2026
Reply from Alensa.co.uk
Hi Peter,
Thank you for the great review! We are delighted to hear that you enjoyed our competitive pricing and fast delivery.
Providing the best value and speedy service is exactly what we aim for. We appreciate your support and look forward to your next order!
Kind regards,
Oliver - Customer Care Team
Fast Delivery and Excellent Service
I recently ordered contact lenses from Alensa and was very impressed with the whole service. The ordering process was straightforward, the price was competitive, and the lenses were delivered really quickly.
Everything arrived exactly as expected, with no fuss or delay. Based on this experience, I would have no hesitation in using Alensa again and recommending them to others.
May 6, 2026
Unprompted review
Reply from Alensa.co.uk
Hi Martin,
Thank you so much — this is lovely to read! We're really glad the ordering process felt easy and that your Alensa contact lenses arrived quickly and just as expected.
We look forward to being your go-to for lenses, and truly appreciate the recommendation.
Best regards,
Oliver - Customer Care Team
Reply from Alensa.co.uk
Good day,
Thank you for the review! We are glad to hear that your order was quickly delivered and that you were happy with the price.
We always strive to combine great value with speedy service, and we look forward to welcoming you back for your next order.
Kind regards,
Oliver - Customer Care Team
Simple to order and prompt delivery at…
Simple to order and prompt delivery at a competitive price!
April 29, 2026
Reply from Alensa.co.uk
Hi Nigel,
Thank you for the wonderful feedback! We are delighted to hear that you found our ordering process simple and that you were pleased with both our prompt delivery and competitive pricing.
Our goal is always to make getting your essentials as easy and affordable as possible. We appreciate your support and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Received on time
April 28, 2026
Reply from Alensa.co.uk
Hi Ray,
Thank you for taking the time to leave a review! We're glad your Alensa order arrived on time — we know how important that is when it comes to contact lenses.
Hope to see you again soon!
Best regards,
Oliver - Customer Care Team
Used Alensa for several years to buy…
Used Alensa for several years to buy contact lenses and solution. Always a good price and usually delivered within a few days. Never had a problem.
May 12, 2026
Unprompted review
Reply from Alensa.co.uk
Hi Andrew,
Several years — that really means a lot to us, thank you! We're glad Alensa has been a reliable choice for your contact lenses and solution, and that the experience has been consistently smooth.
Here's to many more years ahead!
Best regards,
Oliver - Customer Care Team
No communication, order cancelled
No communication while waiting for my contact lenses. When following up for an update, you get an email response via an AI Bot.
After waiting 6 weeks, was informed that there was a European wide shortage/delay, and the manufacturer could not give an updated delivery date. I had 2 months to organise myself a set of monthly disposables, howeveer due to lack of communication I am now under pressure, or be without contact lenses.
Alensa offered a really good price, but if you don't receive your products, no point in wasting your time. Order was eventually cancelled, and I'm hoping I get a refund.
May 12, 2026
Unprompted review
Reply from Alensa.co.uk
Dear Jackie,
Thank you for your feedback. We understand your frustration regarding the delay, but we would like to clarify the circumstances surrounding your order.
The delay you experienced was entirely due to an unprecedented, European-wide manufacturing shortage from the supplier, which affected all retailers across the industry. Because the manufacturer was unable to provide us with an estimated delivery date, we could not provide a definitive timeline to you. We utilize automated updates to inform customers as quickly as possible when global supply chains disrupt our inventory.
As soon as it became clear that the manufacturer could not fulfill the product in a reasonable timeframe, the order was cancelled to ensure you were not left waiting indefinitely.
Regarding your payment, a full refund has already been processed and should now be visible in your account.
We offer highly competitive pricing by working closely with global manufacturers, but we unfortunately cannot control factory-level shortages. We appreciate your patience through this industry-wide issue.
Kind regards,
Customer Care Team
Items are always delivered on time
Items are always delivered on time.
Never had any issue with the service.
April 24, 2026
Reply from Alensa.co.uk
Hi Anna,
Thank you so much for the fantastic feedback! We are thrilled to hear that your items are always delivered on time and that you have had a seamless experience with our service.
Consistency is incredibly important to us, and knowing we have consistently met your expectations is the best compliment our team could receive. Thank you for your continued trust and support!
Kind regards,
Oliver - Customer Care Team
Reply from Alensa.co.uk
Good day,
Thank you for the great review! We are delighted to hear that you experienced fast delivery and found our website informative and easy to use.
Providing accurate product information alongside a speedy service is exactly what we aim for. We appreciate your support and look forward to your next order!
Kind regards,
Oliver - Customer Care Team
Reply from Alensa.co.uk
Good day,
Thank you for the review! We are delighted to hear that you were pleased with our competitive pricing and prompt delivery.
Providing great value alongside a speedy service is exactly what we aim for, and we appreciate your kind thanks. We look forward to your next order!
Kind regards,
Oliver - Customer Care Team
Reply from Alensa.co.uk
Hi Diane,
Thank you so much for the review! We are delighted to hear that you experienced rapid delivery and good service from our team.
Providing a swift and reliable experience is exactly what we aim for, and we appreciate your kind thanks. We look forward to serving you again on your next order!
Kind regards,
Oliver - Customer Care Team
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