I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more
Company replied
The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more
Company replied
Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more
Company replied
Company details
About Alensa.gr
Written by the company
Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.
Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.
Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.
Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.
Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.
Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.
TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.
Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.
Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.
Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.
Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.
Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.
Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.
TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.
Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.
Contact info
ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece
- +302112342483
- info@alensa.gr
- alensa.gr
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best prices, great variety, always on time with DHL
Best prices, great variety, always on time with DHL. Also, you can order your new glasses following the prescriotion details and choosing any frame and lens type you want.
April 29, 2026
Reply from Alensa.gr
Dear Mr. Avramidis,
Thank you very much for your positive feedback and for taking the time to share your experience with us.
We are very pleased to hear that you are satisfied with our prices, wide product variety, and the timely delivery via DHL. It is also great to know that you appreciate the option to order your glasses based on prescription details, while freely choosing the frame and lens type that best suits your needs.
Your trust and support are highly valued and motivate us to continue improving our services. We look forward to serving you again in the future.
Kind regards,
Customer Service Team
Dusty sunglassy
I m in love with sunglasses; they protect our eyes from harmful conditions and also grands us even more style to our total outfits
This and the many positive reviews I read led me to trust Alensa and make a purchase of a beautiful pair of GUCCI sunglasses
First things first;
Possitives:
1. The price was extremely good (in compare with other retailers) and I really appreciated the fact that I could choose to payment methow as I wanted
2. The product looks genuine and heavy to the hand. The lenses are also good
Negatives:
1. Shipping was slow and the other options for faster shipping was aproximately 20 euros higher. Since I order a lot, having to pay constantly for shipping fees isn't easy. But that's not really the deal here
2. The interior of the package wasn't fully secured as I could sense the glasses moving around while I was shaking the parcel
3. Even worse and unacceptable was the fact that the glasses came to me without any foams or protective plastics wrapped around them; this led them to be dusty and with some minor scratches which I really doubt it was due to the dust
Conclusion:
I strongly believe that this was a display's pair. Maybe this explain all the dust. On the other side though, the feel of wearing them defies that, as they were quite narrow to my temples and felt unused.
Nevertheless I have made numerous purchases and almost none of them arrived to me like that and this prevents me trusting them again
Maybe this was an one-time thing and I was this one-case that happened. One is certain; this whole mixed situation isn't approprepiate for a pair of GUCCI sunglasses that cost 300 euros and more, as the client's expectation are higher, equal to a power-house like that!
This was my most honest review from my experience with them and I really hope you'll have a better one..
May 9, 2026
Unprompted review
Reply from Alensa.gr
Dear Customer,
Thank you for taking the time to share such a detailed review of your experience with us. We are pleased to hear that you appreciated the pricing and the quality of your sunglasses, but we are truly sorry to learn about the condition in which the product arrived and the disappointment this caused you.
The experience you described does not reflect the level of quality and service we aim to provide, especially for a premium product such as a pair of GUCCI sunglasses.
We would very much appreciate the opportunity to investigate this matter further and find an appropriate solution for you. Please contact our customer service team and include your order details so we can assist you directly.
Thank you again for your honest feedback, it helps us continue improving our service.
Best regards,
Customer Service Team
Reply from Alensa.gr
Καλή σας μέρα,
Σας ευχαριστούμε για την εμπιστοσύνη! Χαιρόμαστε που η παραγγελία σας έφτασε γρήγορα και με συνέπεια.
Θα χαρούμε να σας εξυπηρετήσουμε ξανά.
Με εκτίμηση,
Ομάδα Εξυπηρέτησης Πελατών
Reply from Alensa.gr
Dear Ms. Rizopoulou,
Thank you for the 5-star feedback!
We’re committed to maintaining this level of speed and quality for all your future orders. We truly appreciate your support!
Best regards,
Customer Service Team
Great shopping experience
Great shopping experience, wide range of products, fair prices, fast delivery.
May 1, 2026
Reply from Alensa.gr
Dear Ms. Vossou,
Thank you for sharing your experience!
We are so glad to hear that our wide range of products and fair pricing met your expectations.
We look forward to your next order!
Best regards,
Customer Service Team
Great experience so far
Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa responded asap. Professionals.
May 5, 2026
Unprompted review
Reply from Alensa.gr
Dear Customer,
Thank you very much for your kind feedback and continued trust over the years!
We are truly pleased to hear that you are satisfied with our prices, delivery times, and overall service. It is especially rewarding to know that our team was able to respond promptly and support you when there was an issue with the courier.
We greatly appreciate your loyalty and look forward to continuing to serve you in the future.
Kind regards,
Customer Service Team
Quick delivery!
April 30, 2026
Reply from Alensa.gr
Dear Ms. Voukelatou,
Thank you very much for your review and your kind comments!
We are very happy to hear that you were satisfied with the quick delivery of your order. Providing fast and reliable service is always one of our top priorities.
We look forward to serving you again soon!
Kind regards,
Customer Service Team
Always a good experience with Alensa.
July 21, 2025
Reply from Alensa.gr
Dear mr Xanthakos.
We’re delighted to hear that you always have a great experience with Alensa.
Your trust and satisfaction mean a lot to our team. We look forward to serving you again soon!
Best regards,
Customer Service Team
Reply from Alensa.gr
Dear Mr. Anaplioti,
Good morning. Thank you for your review!
We are thrilled to hear that you enjoyed our competitive pricing and fast delivery, along with a smooth browsing experience on our website.
We look forward to your next visit!
Best regards,
Customer Service Team
Reply from Alensa.gr
Good morning,
Thank you for your feedback!
We are delighted to know that you are satisfied with our competitive pricing and the efficiency of our delivery service. We work hard to combine value with speed, and it's great to see that it made a difference in your experience.
We look forward to serving you again soon!
Best regards,
Customer Service Team
Reply from Alensa.gr
Dear ms Tsiaoushis.
We’re really glad to hear that you’re satisfied with our products, pricing, and fast delivery. Your support means a lot to us, and we look forward to serving you again soon.
Kind regards,
Customer Service Team
Excellent service
Excellent service; they are top-notch when it comes to customer service
April 28, 2026
Reply from Alensa.gr
Dear Mr. Bilimpaikos,
Thank you very much for your positive feedback and for taking the time to share your experience with us.
We are delighted to hear that you were satisfied with the level of our service and found our customer support to be top-notch.
Your kind words motivate us to continue delivering high-quality service to all our customers.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Dear Mr. Vassalos,
Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our prices and the very fast delivery of your products.
Your kind words motivate us to continue providing high-quality service at competitive prices.
Kind regards,
Customer Service Team
Fast and reliable..everything perfect…
Fast and reliable..everything perfect every time I order ..
April 28, 2026
Reply from Alensa.gr
Dear Ms. Tsimara,
Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you find our service fast and reliable and that everything consistently meets your expectations every time you place an order.
Your continued trust motivates us to maintain and further improve the quality of our service.
Kind regards,
Customer Service Team
Don't hesitate...
Quick and free delivery, nice quality even on low cost products, convenient virtual try-on experience, the product did not disappoint, glasses fitted me perfectly
April 30, 2026
Unprompted review
Reply from Alensa.gr
Dear mrs Mylona.
Thank you so much for your wonderful feedback!
We’re really happy to hear that you enjoyed the quick and free delivery, the quality of the product, and the virtual try-on experience.
It’s great to know that your glasses fit you perfectly and met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Customer Service Team
You are great!!!
April 27, 2026
Reply from Alensa.gr
Good morning,
Thank you so much for your kind words and for the wonderful energy.
It is truly a pleasure to have you as a customer, and feedback like yours keeps our team motivated to provide the best service possible.
Best regards,
Customer Service Team
Good
Good, fast, efficient, overall no complaints, would recommend and will buy again
January 29, 2026
Reply from Alensa.gr
Dear mr Chatzimichail.
Thank you, for your kind words!
We’re glad to hear you had a good, fast, and efficient experience with us. Your recommendation means a lot, and we look forward to serving you again in the future!
Best regards,
Customer Service Team
I am extremely price-sensitive
I am extremely price-sensitive and I was satisfied with the price I paid.
April 24, 2026
Reply from Alensa.gr
Dear Mr. Papadatos,
Thank you very much for your review and for taking the time to share your experience with us.
We are especially pleased to hear that you were satisfied with the price of our service. The balance between quality and cost is a key priority for us, and your positive feedback confirms that we are moving in the right direction.
We hope to have the pleasure of serving you again in the future.
Kind regards,
Customer Service Team
I chose Express delivery and I had my…
I chose Express delivery and I had my lenses the next day!
April 24, 2026
Reply from Alensa.gr
Dear mrs Papadopoulou,
Thank you very much for your review and for taking the time to share your experience with us.
We are especially pleased to hear that you were satisfied with the Express delivery option and that you received your lenses the very next day. Fast and reliable service is one of our top priorities.
We look forward to serving you again in the future.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Dear mr Konstantaras,
Thank you very much for your kind review and for taking the time to share your experience with us.
We are delighted to hear that you were satisfied with both our prices and our customer service. Your positive feedback is greatly appreciated and encourages us to continue maintaining high standards in everything we do.
We look forward to welcoming you again in the future.
Kind regards,
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.