Alensa.gr Reviews 2,251

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of their orders. Many people appreciate the competitive pricing and the quality of the products, often noting the availability of desired items and the ease of re-ordering. The delivery service is frequently mentioned as fast and reliable, with orders arriving promptly and well-packaged. However, some customers experienced issues with slow delivery times, often attributing these delays to the courier company. A few people also noted that as loyal customers, they did not receive additional advantages like free shipping or lower prices, and some had difficulties with product returns and credit processing.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times and... See more

Price

People report positive experiences with pricing, consistently finding very good and competitive prices... See more

Product

Reviewers mention positive feedback about product quality, with many praising the high quality of items like... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the ease and speed of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more

Company replied

Rated 5 out of 5 stars

By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more

Company replied

Rated 5 out of 5 stars

The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more

Company replied

Rated 5 out of 5 stars

Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.gr

Written by the company

Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.

Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.

Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.

Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.

Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.

Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.

TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.

Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.

Contact info

  • ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece

  • +302112342483
  • info@alensa.gr
  • alensa.gr

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Good quality

Good quality

April 24, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Spanou,

Thank you very much for your review and for taking the time to share your experience with us.

We are very pleased to hear that you were satisfied with the quality of our products. Maintaining high quality standards is one of our key priorities.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent experience

I've been purchasing my contact lenses from Alensa the past few years and am very pleased in every way. I will continue to do so.

April 23, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Panagou,

Thank you very much for your review and for your continued trust in us over the past few years.

We are delighted to hear that you have had an excellent experience and that you remain fully satisfied with our products and services. Your loyalty is greatly appreciated and motivates us to continue delivering the highest level of service.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Alensa’s orders always on time

Every time I order products from Alensa iam really pleased . The purchase is always on time and with the correct products ! I strongly recommend it!

April 16, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Fragouli,

Thank you very much for your review and for taking the time to share your experience with us.

We are delighted to hear that your orders are always delivered on time and that the products are correct. Consistency, accuracy, and timely delivery are among our top priorities, and your feedback is greatly appreciated.

Thank you as well for your recommendation. We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Everything Perfect

Everything Perfect

April 23, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Patsiliva,

Thank you very much for your review and for taking the time to share your experience with us.

We are delighted to hear that everything was perfect and that you were fully satisfied with your experience. Your positive feedback is greatly appreciated and encourages us to continue maintaining high service standards.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent support

Excellent support. Fast delivery perfect products. Will only use them.

October 28, 2025
Alensa.gr logo

Reply from Alensa.gr

Dear mr Kakoliris.

Thank you very much for your kind feedback and support!

We’re truly glad to hear that you were satisfied with our service, fast delivery, and product quality.

We always remain at your disposal for anything you may need in the future.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Highly recommended

April 17, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Athanasiadis,

Good morning. Thank you so much for the high recommendation!

We’re glad you had a great experience and we look forward to serving you again soon.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

Don't bay anything from this side

Don't bay anything from this side, they are going to take your money and send you a false product

April 17, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Tzatsos,

Good morning. We are very concerned by your comment, as it is completely misleading and does not reflect the facts of your order.

At our company, we operate with absolute transparency and follow strict protocols to ensure our customers receive exactly what they need. Regarding your case, our technical team and customer service conducted a thorough investigation. Upon reviewing the official prescription you provided, it was clearly identified that there is no mention of presbyopia, yet you proceeded to order multifocal (presbyopic) contact lenses.

The discomfort you experienced is purely a result of using lenses that do not correspond to your medical prescription. We always cross-reference data when issues arise, and in this instance, the mismatch was entirely due to your selection, not a "false product."

We remain committed to quality and accuracy, and we always advise our customers to strictly follow their doctor's guidelines to avoid such errors.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Alensa is competitive on pricing

Alensa is competitive on pricing, fast and efficient on shipping. I will definitely be a return customer.

April 20, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Waddington,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that you find our pricing competitive and that you are satisfied with our fast and efficient shipping service. It is especially rewarding to know that you intend to return as a customer.

We truly appreciate your trust and look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Fast and free delivery

Fast and free delivery, good prices related to other shops, well packed and with all the certificates of authenticity!

April 21, 2026
Unprompted review
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Andreou,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that you were satisfied with our fast and free delivery, competitive pricing, and careful packaging, as well as the inclusion of all certificates of authenticity. Your positive experience is very important to us.

We truly appreciate your trust and look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

astigmatism lenses

always has my astigmatism lenses in stock delivered very quickly

April 1, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr Edwards,

Thank you very much for your review and kind feedback!

We’re glad to hear that your astigmatism lenses are always in stock and that delivery is very fast. Reliability and quick service are exactly what we aim to provide.

We remain at your disposal for anything you may need in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Always satisfied from my orders up to now

Good prices, many choices, easy ordering process

April 7, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear, Mrs. Nikopoulou.

Thank you very much for your kind feedback.

We are delighted to hear that you are always satisfied with your orders, our prices, and the ease of the ordering process. We truly appreciate your trust and look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Highly recommended.

April 2, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Gyraiotou.

Thank you very much, for your kind feedback! We’re glad to hear you were satisfied with our fast and efficient service. We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Εύκολο site αγορών

Easy to access site with many codes to choose.

April 2, 2026
Alensa.gr logo

Reply from Alensa.gr

Αγαπητή κα. Ναούμ,

Σας ευχαριστούμε θερμά για τα θετικά σας σχόλια. Χαιρόμαστε ιδιαίτερα που βρίσκετε το site μας εύχρηστο και με μεγάλη ποικιλία επιλογών. Η ικανοποίησή σας αποτελεί για εμάς προτεραιότητα και μας ενθαρρύνει να συνεχίζουμε να βελτιώνουμε τις υπηρεσίες μας.

Με εκτίμηση,
Τμήμα Εξυπηρέτησης Πελατών

Rated 5 out of 5 stars

Miss

Very good as usual

April 1, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Nella,

Thank you very much for your kind words and for your continued trust.

We are delighted to know that you are satisfied with our service once again. Your positive feedback encourages us to keep providing the same high level of service every time.

We remain at your disposal for anything you may need.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Very fast service and variety of the…

Very fast service and variety of the products. I order multifocal contact lenses every month, highly recommended.

January 30, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Ivanova,

We truly appreciate the recommendation!

It's a pleasure to be your monthly choice for multifocal lenses. We’re glad that our speed and variety have earned your trust.

See you again soon!

Best regards,
Customer Service Team

Rated 5 out of 5 stars
Alensa.gr logo

Reply from Alensa.gr

Αγαπητή κυρία Κυριάκου,

Σας ευχαριστούμε θερμά για τα θετικά σας σχόλια. Χαιρόμαστε ιδιαίτερα που μείνατε ικανοποιημένη από την άψογη και γρήγορη αποστολή της παραγγελίας σας.

Παραμένουμε πάντα στη διάθεσή σας και σας ευχόμαστε να μας προτιμήσετε ξανά στο μέλλον.

Με εκτίμηση,
Τμήμα Εξυπηρέτησης Πελατών

Rated 4 out of 5 stars

Great products but shipping always takes a long time

Great products but shipping always takes a long time. Once I place an order you all don’t ship until like 5-6 days later.

April 2, 2026
Alensa.gr logo

Reply from Alensa.gr

Αγαπητή κυρία Καλογρίδη,

Σας ευχαριστούμε θερμά για τον χρόνο που αφιερώσατε να μοιραστείτε την εμπειρία σας και για τα θετικά σας σχόλια σχετικά με τα προϊόντα μας.

Λυπούμαστε για την καθυστέρηση που παρατηρήσατε στην αποστολή της παραγγελίας σας.

Σας ευχαριστούμε για την εμπιστοσύνη σας και παραμένουμε στη διάθεσή σας για οτιδήποτε χρειαστείτε.

Με εκτίμηση,
Τμήμα Εξυπηρέτησης Πελατών

Rated 5 out of 5 stars

You are the best ! Very low prices and at the same time…

Very low prices and at the same time excellent service.

March 26, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Zisoulis,

Thank you very much for your kind feedback and for your trust in our company. We are especially pleased to hear that you are satisfied with both our very competitive prices and the excellent level of service you received.

We truly appreciate your support and look forward to serving you again soon.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Value for money products

Value for money products. The small presence is a very good idea!

March 25, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Asvesta,

Thank you very much for your kind feedback. We are pleased to hear that you find our products to offer good value for money.

We truly appreciate your support and look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

October 15, 2025
Alensa.gr logo

Reply from Alensa.gr

Dear Mr Antoniou.

Thank you very much for your kind words! We’re glad you found our service fast and reliable. We look forward to serving you again!

Best regards,
Customer Service Team

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