The contract and billing overview is very poor. The charge automatically extras which are hidden in the sub menu of the end user. Therefore its not obvious that additional charges are being incurred... See more
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So helpful, so courteous. I appreciated it greatly that Dilshad with only a momentary pause, moved from speaking German into English for me.
We have a legacy VM running on Alfahosting for compatiblity reasons. It has been up nonstop for several years. The price is very competitive. Whenever there are issues or questions, the support staff... See more
Quick resolution to a certificate deployment issue for our website. Marc Jarisch was able to resolve this quickly and professionally.
Company details
Contact info
Edmund-von-Lippmann-Straße 13-15, 06112, Halle, Germany
- +49 (0345) 27 95 80
- support@alfahosting.de
- alfahosting.de
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Reply from Alfahosting GmbH
That sounds fantastic. Thanks for your support :-)
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Tell me…
Tell me…
Have you ever had such a mind-blowing customer experience with a company that you couldn't help but tell everyone about it?
It really saddens me how rare that it is these days. But when outstanding customer care happens, it's pure magic.
I had one of those "Oh, YEEES!" moments with my award-winning website host ALFAHOSTING (no affiliate) recently. I was so inspired by the seemingly small yet powerful things they did — REAL customer service with quick, helpful and personal answers from REAL people — I have to tell you about it.
October 25, 2019
Unprompted review
Reply from Alfahosting GmbH
It is nice to read that we can inspire you with our work. But that is also our goal ;-) Thank you for being with us!
Refuses relay SMTP to configure RFC 5321 compliant…
Alfahosting configures their relay SMTP servers, among them relay02.alfahosting-server.de [109.237.142.238], relay03.alfahosting-server.de [109.237.142.239], relay04.alfahosting-server.de [109.237.142.240], relay05.alfahosting-server.de [109.237.142.241], relay06.alfahosting-server.de [109.237.142.242], relay08.alfahosting-server.de [109.237.142.245] and relay09.alfahosting-server.de [109.237.142.247], not with RFC 5321 compliant settings.
That happens even at the authoritative institutes like Dutch domain registry. However that organization corrects such issues within one week.
Alfahosting on the other hand refuses to configure its relay servers conform RFC 5321. To be precise section 4.5.3.2.1 "Initial 220 Message" minimum command timeout is configured with 37 seconds. Instead to RFC this value SHOULD be 5 minutes. One star for that Alfahosting customer service replies, the 2nd star for supplying a reason: otherways our mail queues become too full. In my opinion it is a bad habit to not try to stay RFC compliant.
April 27, 2019
Unprompted review
Their Service and Support is AWESOME!
There is no other company like Alfahosting.
While I tried AWS, GoDaddy, Kinsta and others in the past, there is simply no competitor for Alfahosting.
Their Service and Support are simply AWESOME!
A big thank you guys for all the great things you do.
April 11, 2019
Unprompted review
Reply from Alfahosting GmbH
We are very glad that you found your way to us 7 years ago. With your online shop, we wish you continued success and personally good luck.
Ounstanding Service they make me happy :)
I got online tonight to try and find a web hosting service that supported my applications as a developer. I was dreading this because I could of sworn it would take all night to find the right company. However, to my delight I found several stackoverflow answers and whoshostingthis.com both recommended alfahosting.de I got on and found your site so easy to navigate and found everything I needed. Thomas was quick to get me taken care of and instead of redirecting me, created a custom link that got me set up in seconds. I couldn't be happier with my service. 10/10 Thomas. and 10/10 alfahosting.de
February 28, 2019
Unprompted review
Reply from Alfahosting GmbH
We are very happy that you found your way to us and that Thomas helped you so well.
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Alfahosting fixed a compatibility…
Alfahosting fixed a compatibility problem by providing a script that solved our problem. Very good assistance, highly recommended!
February 8, 2019
Unprompted review
Reply from Alfahosting GmbH
We are very glad that we could help you with our technical support. Thank you for choosing us :-)
Reply from Alfahosting GmbH
Thanks for your recommendation.
Alles Super-Top-Support!
March 12, 2018
Unprompted review
Reply from Alfahosting GmbH
Vielen Dank für Ihr Lob!
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Not at all impressed! Bad choice for small businesses....
I spent a lot of time researching and decided to go for Alfahosting.de as the reviews were mostly good and the Business L plan had what I needed at the right price.
But.. no longer than 2 days with them and I felt the need to cancel immediately... File uploads via FTP would constantly dropout and the reliability was very poor. I tried with my other host to check and had no problems. I rang telephone Support and they had no suggestions and were not very sympathetic at all. Sort of an: 'It is how it is attitude!' On my first day with them I expected a lot more... On the plus side the telephone service is there and they answer fairly quickly.
They did not seem at all worried that they may loose a customer.
What is worse is that they state that you can try for free with no hidden fees, etc, etc but in a plan like the one I chose, 3 domains are included. I must now pay for these domains with Alfahosting.de (costing more than most other hosts). This is certainly not made obvious and I could not find it anywhere in the small print. Most hosts offer a refund / cancellation on domains if you do so within a 48 hour period and or have a good reason... I was trying to cancel within a 48 hour period with good reason.
Again they were not at all concerned and took no responsibility for the fact that I wanted out because there service was already causing me big problems!
Furthermore, the user interface 'Confixx' is clumsy and ugly at best...
All in all I wasted a lot of time with these guys as they fooled me!
NOT recommended for anyone serious about reliability!
***I LIVE IN BERLIN GERMANY!!!! NOT in AUSTRALIA!!! I told them this but they are using Australia as an excuse... about what I would expect!
April 28, 2016
Unprompted review
Reply from Alfahosting GmbH
Dear customer,
please keep in mind that your location (Australia) is far away from our server location. We are unable to proof your local problems in relation to your FTP connection. There where no technical difficulties on our side.
In terms of your retraction we also explained to you all the circumstances of your binding order. Please consider that you didn`t choose a free testaccount!
Nevertheless, we're sorry about your negative experience.
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