Aliexpress Reviews 

The Aliexpress support is very bad. my history
I bought an item that should have been sent from France (seller Electronic Technology Store). the shipping time was 6-7days....
but the seller sends from China! and u cannot cancel the order! Aliexpress support sent me a stupid answer: .... the seller has extended the preparation time for your item. As a result, we regret to inform you that there is currently no option to cancel your order. ...If the seller cannot send it in 36 days.....
36 days??? I bought it because the ad said that the shipping time is 7 days!!! from France to Sweden! The seller is lying! I should be able to cancel my order!
UPDATE 27/07/2024: NO HELP

AliExpress used to be a reliable platform where you could find good deals, but after my recent nightmare of an experience, I will never use this site again. I ordered items from five different stores, spending around £50. When the items reached my destination, the incompetent local courier (Evri) failed to deliver them. I have no idea why.

Contacting Evri was a joke; I was only met with automated responses saying my items were returned to the sender. I reached out to the sellers, providing proof that the items were en route back to them, but none of them lifted a finger to help.

Turning to AliExpress customer service was equally futile. They advised me to open a dispute, which I did, only to be denied a refund because they claimed the items were still with Evri. Meanwhile, Evri insisted the items were returned to the sender.

This has confirmed every negative stereotype about Chinese companies being deceitful and fraudulent. Despite doing a lot of business with them and gradually building trust, this experience has shattered any confidence I had. From now on, I will avoid Chinese businesses altogether and opt for products from other countries, like Turkey, where I can expect quality and honesty.

****Review Update*****

Thanks to Trustpilot, AliExpress reached out to resolve my issue, and a full refund was issued after their investigation. It was discovered that the courier had destroyed the parcel without returning it to the seller, which I find inexplicable. I feel sorry for the vendors because it was entirely the courier's fault.

That being said, I would consider shopping on AliExpress in the future, but only if Evri is not involved. I have had similar issues with them with a different vendor in the UK, proving that this courier company is unreliable.

This resolution has put my mind at ease for now. I would advise AliExpress to investigate any customer complaints thoroughly before hastily reaching a conclusion.

Beware of this company!! They cheating on my retuning items and I lost £46. CHINESE APPS CAN NOT BE TRUST!!!

Bought portable fan from DIGITALING STORE. It was defective...missing a fan blade. vender would neither replace nor refund.
ALIEXPRESS has no REAL guarantee, unless you return the product which always costs more to return than the product itself, even with a supplied picture.
Absolutely the last time to purchase from Aliexpress.

I bought 3 Makita batteries that seller mentioned its %100 original with free return but when arrived undrestand its a fake battery so asked the seller to send me a return barcode to return but never answered so contacted customer service many many times and opened a case to refund but they asked me return it by my costs to refund, when I went to post office undrestand I have to pay more than the batteries prices to return them because Australian ruls so send them the Australian ruls paperworks to prove, then they said wait to judge and after 25 days they closed my case and said no refund because I didn't return it.
Question: what that means FREE RETURN
and why AliExpress support their sellers instead of customers and let them to sell a fake parts?

ordered two wigs on Ali Express, and both wigs sent to me were the wrong size. I immediately opened a dispute with Ali Express, and Ali Express told me to return the wigs and that the sellers would reimburse me for the money spent on shipping.
I sent the wigs within two days and paid over $400.00 to return them. Even before I did this, I got a quote and told the sellers, and they said the shipping price didn’t matter and that I was to return it. Ali Express also confirmed that I would get my money back for the shipping.
Once the wigs arrived in China, UPS advised me that both sellers refused to arrange for delivery of the parcels and abandoned them. I wrote to Ali Express right away, and they said I still needed to wait for the parcels to be delivered, which made no sense because both sellers abandoned their packages, and UPS said they would dispose of them.
After over 100 hundred messages, one of the sellers issued me a refund, but it was only for the cost of the wig, and no shipping was included. I reached out to Ali Express, and they said they would issue me a coupon for the value of my shipping costs and asked me to submit proof of what I paid—which I did. Ali Express said I needed to wait seven days for the coupon.
It has been weeks of waiting, and Ali Express still has not sent me a coupon for my shipping costs, nor has the second wig been refunded to me. I received an e-mail from Ali Express recently where they said that I need to negotiate a price with the seller for a shipping refund, which none of this was explained to me before sending the wigs back to China. The sellers refused to refund me for shipping costs, and one of them has yet to reimburse me for the wig value, even though I returned it, and they refused the parcel.
Now, I am out of $500 plus dollars because Ali Express and the sellers both SCAMMED me! Ali Express refuses to return my shipping fee as actual money or a coupon. They keep sending me robotic messages and telling me to wait, only to receive a generic e-mail saying I need to work with the seller. I have told them hundreds of times that the sellers are not cooperating, and Ali Express still doesn’t care.
Why would the sellers tell me to return something knowing they would never accept the parcels? It is one big scam. Ali Express is in the business of scamming people, and everyone should STAY AWAY FROM ALI EXPRESS! They need to be reported for fraud and theft of funds because that is what they have done to me and hundreds of others.
We, as consumers, can spend our hard-earned money on so many other sites. Temu is similar to Ali Express and has better customer service and products. They would never allow customers to spend money to return something to them. Even Shein is good with customer service and returns.
AVOID ALI EXPRESS AT ALL COSTS! THEY WILL SEND YOU FAKE ITEMS, WRONG SIZE ITEMS AND STILL NOT REFUND YOU EVEN AFTER YOU RETURN THE ITEMS TO THEM.

Stay away!
Product hasn’t been delivered. AliExpress’s team insisted that it was delivered. When I ask for the proof of delivery, they advised me to go to closest post office instead to check🤣. The closest post office is about 50 km from me, and I have no time or obligation to help doing their job. They never returned my money. I lost $5, AliExpress got $5 but lost the client. Switched to Temu, very happy with them so far.

I wish i could rate 0
I really wish Trustpilot would do something about this dodgy company. They must be taken down!!
I am surprised to see 80% of the reviews left here is exactly what happened to me.
Bought a product that was malfunctioning. I told them the item was defective and it took 3good days for them to mark my reason as relevant as initially they kept insisting it works when it clearly wasn’t working properly. I was told to return it and return shipping would be paid by the seller. Upon receipt on 09/04/2024 to date i am still waiting for my refund. They keep telling me it has been executed wait for 3-20days or contact your bank. Initially i waited for like 25days , kept contacting them through the customer service online platform and they’d reassure me my refund is still under processing. I finally contacted paypal and let them know. They advised me to open a dispute. I sent them all supporting evidence and the online conversations i had with them. Surprisingly, after 10days ,paypal sent me an email saying my despite has been rejected as the company gave them full evidence of the refund being executed and already processing. I was cross. Paypal doesn’t have clients best interests at heart. I contacted ali express again and they said the refund has been frozen since i opened a dispute and would have to cancel it in order for the funds to be released to my bank. Since paypal didn’t do any justice i decided to close the dispute and not appeal . Ali express then said give it 3-20days and you will receive your refund. Today marks exactly 21days and still nothing. Almost every week i chat with them and they keep saying we are escalating the issue and all i get is an email no action
I really wish something to be done to stop these scammers
Imagine the frustration, 2months of follow ups and still act all innocent and supportive
P.s: bought from Australia

Whole bunch of trash🚮

1. ❌👎❌👎❌👎❌👎 ONE TRILLION PERCENT SCAMMERS, THEIVES, JUST LIKE GOOGLE IS. PLUS CUPID FRAGRANCE'S ARE ALSO, I kinda of knew something was up, with AliExpress. The deals were too good to be true, and of course it was. Do not buy anything from all three of these companies. They are all scammers That will rip you off and take you a money and scam you by. Either not giving you the product giving you a product that is defected broken, used or giving you a fake product. Stay as far away as possible from all three of these companies. Total scammers

Ordered an item off the AliExpress store, with a promised 7 day delivery

Item not delivered as promised

Subsequently received 3 separate emails on 3 different occasions from the courier UPS informing me of different/rescheduled delivery times and dates

Item never delivered on any of the promised dates

Being well over the acceptable delivery period I requested a refund from AliExpress

Throughout their refund process I have just been messed about pillar-to-post by AliExpress, and just told (time and time and again, and now nearly a month later), that the item is out for delivery and asking me to be patient

In one online chat session (which I have screen shots of) with an AliExpress agent I was promised several times that I would definitely receive a full refund the following day (22nd May)

Didn't get the refund the following day, but just a couple more emails from AliExpress again telling me the item is out for delivery, and asking me to be patient

Due to the fact that I needed the item within the 7 days delivery as promised, and now nearly a month later and it hasn't arrived, I've purchased a similar item, and do not now want or need the undelivered item

In a chat session with an Aliexpress agent I stressed this, and I was told to ignore the most recent email from them telling me that the item was out for delivery as it was sent out in error, and that it's not out for delivery

Since then, just received more emails saying the item is out for delivery, and asking me to be patient

Finally, emailed them to say that I will now open a dispute with my credit card company, telling them that I believe the AliExpress refund setup to be a scam

I'll add here that although a delivery period is given for an item, 7 days in my case, the dispute period is much longer. So, if the item doesn't arrive say within two weeks, and you request a refund you won't get a refund (if at all) until the end of the dispute period. In that time if the item does arrive you won't get the refund. This effectively means that you may as well ignore the promised delivery date.

My date for the end of the dispute process is kicked down the road continually. I ordered my undelivered item on April 28, and after changes in the dates for the end of my dispute the most recent email from AliExpress now tells me that it is the 2nd June. The email also again states the item is out for delivery, and again asks me to be patient....

Not bad... 7 day delivery promised, and after nearly a month without delivery I'm told again to be patient and wait a further couple of weeks.... I do expect when that date comes it will be yet again extended... and will be asked to be patient as the item is out for delivery...

Here's something else worth knowing - I paid for the undelivered item via AliPay (one of the store's payment options). Having had enough bull**** from AliExpress I decided to open a dispute via my normal Paypal (the transaction payment is listed in my normal PayPal account).

However, I found my normal Paypal doesn't deal with AliPay disputes. and was just directed to AliPay, and from there I was directed back to AliExpress to sort the dispute - full circle, back to square one...

And, after doing some research I discovered why... AliExpress is part of the Alibaba business group, and Alibaba is the parent company of AliPay.

So, seems they have it all wrapped up, you're at their mercy, and being an international transaction I can't even instigate a (UK) county court action against Aliexpress (which is what I usually do with dodgy UK stores/sellers etc).

I'm not disputing that you can get bargains from the AliExpress store, because you can, but I for one won't be risking or trusting them again with my money, time, patience and mental well-being ...

After dipping my toes into ALiExpress, I'll go back to buying from only UK based stores and sellers, the prices are a little bit higher, but for me, well worth it...

PS. tried also to speak to UPS to ask them what the hell they are playing at... forget about speaking with them, they never answered the phone or replied to my emails.

Last Update:

To be fair, I did eventually receive full refunds for the items mentioned in my reviews. I daresay once AliExpress improve their communications etc they will become a much better option for good value purchases.

Wish that the packages contained a list of contents so you can see if anything is missing

I've ordered on 20th of January 5 items, and they never arrived. I've open a case, and they closed it, without even contacting me. They are thieves and scams. They stole my.money and disappeared. Shame on them. Stay away please

Been using Ali Express for quite a few years and have always been first class.
I am sorry to say that is not the case now.
In the last year its been abysmal.
They make returning anything, a really bad experience.
If you have more then one item to return, you get a free returns label for the first item,but after that you have to pay for the privilege.

I ordered masking tape and got what look like ice pop makers.🤔🤔🤔
It'd a shame but would not recommend AliExpress anymore. 😕

Purchase FOSI AUDIO p3 from "CCC Digital World Store" order 3026975444349764 after 2 months it breaks the seller doesn't listen to me doesn't recognize the one year ali express warranty contact ali express same music buy only with paypal inexpensive itemsany proof you send, even videos, they won't accept it as a lost cause.

I have given this company one star because I wasn't able to give it zero stars. This is the worst service I have ever experienced. I ordered an item, payment went through and immediately the order was closed by AliEpxress without any reason given with a promise that I would be refunded within 20 days. That's 20 days of them keeping my money for no reason. No way of contacting them about it. This is appalling behaviour. Please don't use AliExpress!

I would like to inform the customer service of this platform that following incorrect behavior on the part of a seller, I have decided that I will never buy anything from your site again. Your customer support through the operators, although kind, proved to be not very understanding towards me. I sent a pair of slippers back to the seller on time, the tracking confirms the return delivery but I was never refunded despite the evidence. I have written to customer support 5 times and have always provided the documentation, photos, details but I have not seen any refund. Don't ask me anything anymore, if you want you know how to trace the order or the seller. I will uninstall your application and advise anyone against purchasing from your platform. In Europe, consumer rights are respected and it is an essential condition of mutual trust as well as a demonstration of respect for money earned with hard work.

I placed an order for 180€ from “ICFTZWE Official Store” via AliExpress. Be careful with this seller and AliExpress! I've been waiting for my goods for over 4 months now. Seller absolutely not helpful, poor communication, no refund. Instead, I should take care of the whereabouts of the shipment myself. AliExpress doesn't help me either. Buyer protection does not apply either. As a buyer, I should somehow prove that I didn't receive the package and get official documents for it?!?! I probably lost my money forever and ordered from AliExpress for the last time! Never again Aliepxress!

Digital Shop Store is a thieve;
7.1 " tablet I received is completly different from what was advertised; it looks very familiar to my old 3G Navitel;
android is old and it can not install apps from Google play;
system says app incompatible with your device; more to the point: tablet can not see SIM card, allways No SIM notification; practically bad Wi-Fi
gadget;

never buy from Digital Shop Store;

no regards for Digital Shop Store

serghy

Still waiting for a 3 weeks ago order… will it arrive? Who knows

I do indeed agree with all the other bad reviews, I certainly wouldn't buy a laptop or s.th. like that again from 1 of their sellers: incompetent English& wilful ignorance is built into their system.You can buy spcialised stuff like for instance gold leaf , a) it's not a great financial loss if it goes wrong b) they are usually honest sellers, when it comes to haberdashery, etc
But beware of buying anything other than scarfes, etc , when you're thinking of buying clothes!!!