Even though the picture was not exactly like I expected it was done looking professionally and when I had a billing problem they corrected right away and made everything right. These are honest people... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more
Company replied
I used Alivemoment on an old picture of my parents and my wife's Dad and brothers. Some of the movements were dead on. Pretty amazing for the most part, but some not so much (facial movements and sm... See more
Company replied
Not all photos look like the person in the photo you submit. It’s nice to see the photos in motion (like a Harry Potter) scene. Customer service isn’t the best. It’s like the photos... See more
Company replied
Company details
- #11 of 17 best companies in Photography Service
- #10 of 22 best companies in Art Handcraft
Written by the company
Turning your cherished photos into living stories! 🌞
Contact info
United States
- hello@alivemoment.com
- alivemoment.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have my parents back!!
I lost my parents in a car accident. I have no video. They passed 11 years ago. To see them move in a photograph is amazing!
July 30, 2026
Unprompted review
Reply from Alivemoment
Hi,
Thank you for sharing this with us. We’re happy to know it made a positive impact. 💚
Kind regards,
Amelie
Fun experiment....
I have enjoyed putting movement to some pictures. The first attempt didn't really work, the second one brought tears to my eyes, and the third made me laugh!
Good experience overall.
July 30, 2026
Unprompted review
Reply from Alivemoment
Hi Elizabeth,
Thank you for sharing this with us. We’re happy to know it made a positive impact. 💚
Kind regards,
Amelie
Reply from Alivemoment
Hello,
Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️
Kind regards,
Amelie
Superb app ..it was amazing seeing my…
Superb app ..it was amazing seeing my mum again.
July 29, 2026
Unprompted review
Reply from Alivemoment
Hello Tom,
Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️
Kind regards,
Amelie
I really enjoyed bringing old photos to…
I really enjoyed bringing old photos to life! Thanks for the experience!👍👍
July 29, 2026
Reply from Alivemoment
Hello JB,
Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️
Kind regards,
Amelie
Outstanding service!
Even if my original intent was not to subscribe yo your service, your handling of my complaint was nothing short of outstanding. Both in speed and clarity.
July 29, 2026
Reply from Alivemoment
Hello Thomas,
Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️
Kind regards,
Amelie
Love it.
Love it.
I'm sure my mum will love seeing her grandmother and a grandfather she never met💕
July 29, 2026
Unprompted review
Reply from Alivemoment
Hey Valerie,
Thanks for sharing your experience with us.
Best wishes,
Amelie
It works wonderfully
It works wonderfully, I am very surprised & pleased with the results..
July 29, 2026
Unprompted review
Reply from Alivemoment
Hey Faervik,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Excuse me whilst I wipe my tears
Excuse me whilst I wipe my eyes...Someone around here is cutting onions. My dear father passed away when I was 12, I am 63 now. So as soon as I saw him turn his head and smile, the tears instantly fell and all I could say was "daddy". I am so pleased...cant wait to share this with my brother & sister.
July 28, 2026
Unprompted review
Reply from Alivemoment
Hey Mel,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Certainly
Certainly, your company is performing a great service. The wee video you made for me made my brother and sisters happy. That's my experience!
July 28, 2026
Unprompted review
Reply from Alivemoment
Hey Floy,
Thanks for sharing your experience with us.
Best wishes,
Amelie
“Seeing my photos animated was very…
“Seeing my photos animated was very emotional for me.”
July 29, 2026
Unprompted review
Reply from Alivemoment
Hey Sabrina,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Even though the picture was not exactly…
Even though the picture was not exactly like I expected it was done looking professionally and when I had a billing problem they corrected right away and made everything right. These are honest people and their work is amazing. Seeing two of my dogs that past come alive meant alot to me even if they put a tail on my Rottie that did have a tail.
July 21, 2026
Reply from Alivemoment
Hey Peggy,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Amazing!!!
July 27, 2026
Unprompted review
Reply from Alivemoment
Hey Victory,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Reply from Alivemoment
Hey Esther,
Thanks for sharing your experience with us.
Best wishes,
Amelie
colorizing old photo
they did a fantastic job colorizing a photo from the 1800's
July 27, 2026
Unprompted review
Reply from Alivemoment
Hey Larry,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Very professional very quick at sorting…
Very professional very quick at sorting out my problem
July 27, 2026
Reply from Alivemoment
Hey Ann,
Thanks for sharing your experience with us.
Best wishes,
Amelie
USE CAUTION WITH THIS UNSCRUPULOUS WEB SERVICE!
I uploaded one picture and used my credit card for the trial. I was then billed $82.66 in June and July even though I had not used the service. (I did not catch the first charge on my credit card).
There is no way to cancel your account on the homepage. You have to negotiate a very long terms and conditions document to find a link to request your account be terminated.
After getting the account terminated they would not refund my payments, even though it was clear I did not use their service.
USE CAUTION WITH THIS UNSCRUPULOUS WEB SERVICE!
July 27, 2026
Unprompted review
Reply from Alivemoment
Hello William,
We're very sorry to hear about your experience and understand your frustration regarding the subscription, cancellation process, and refund request. This is not the experience we want for our users.
We would like the opportunity to review your account and investigate the charges you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Reply from Alivemoment
Hey David,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Reply from Alivemoment
Hey Alain,
Thanks for sharing your experience with us.
Best wishes,
Amelie
Reply from Alivemoment
Hello Diego,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.