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Allchinabuy Reviews 

215
•
TrustScore 4 out of 5

4.1

Import Export Company
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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, polite staff who are quick to resolve issues. Many people highlight the fast response times, with agents often providing answers and resolving concerns efficiently. Consumers appreciate the overall service, noting its ease and the staff's willingness to assist with any problems. However, some customers also noted issues with delivery and tracking, experiencing parcels with no movement, delays, or being lost or stuck in customs. A few other people also felt that customer service was unhelpful in certain situations, mentioning instances of bot replies or a lack of responsibility for problems.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's speed and helpfulness... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and quick... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the customer service... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 4 out of 5 stars

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

Company replied

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more

Company details

  1. Import Export Company

Contact info

4.1

Great

TrustScore 4 out of 5

215 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(215)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

always late

This is the second time my parcel has been either late or had no tracking information. Last time, it went 25 days with no information, and I didn’t think much of it—I thought maybe it was because of the holidays. But now it has happened again. It has been 16 days and the parcel still hasn’t left China yet. The supposed delivery time was 12–15 days. What kind of customer service is this, AllChinaBuy?

My order nummber is CM116853260DE

January 7, 2026
Unprompted review
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Reply from Allchinabuy

Dear friend, sorry for keeping you waiting. Due to the recent increase in packages, most logistics providers have experienced certain delays in logistics transportation. We are very sorry for the bad experience this may have caused you.

Meanwhile, we've verified that your package has completed customs clearance in the clearing country and is currently on its way to your country. You can track the package updates on https://www.17track.net/en. We hope you'll receive the package as soon as possible. If you have any questions, feel free to contact our online customer service.

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Rated 5 out of 5 stars

5* customer service

Got in touch with the support team for more information on shipping and was greeted by an extremely helpful agent. Full process explained and left with no worries for shipping process

October 30, 2025
Unprompted review

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