Allchinabuy Reviews 

215
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, polite staff. Many people appreciate the fast response times, with issues often resolved quickly and efficiently. The overall service is frequently described as excellent, making for a smooth and positive experience. However, some customers also noted concerns regarding delivery services. Reviewers reported issues such as parcels being lost, experiencing significant delays, or getting stuck in customs for extended periods. There were also mentions of tracking information not updating or packages being marked as delivered when not received.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's quick, clear, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and kindness. Customers... See more

Service

Customers consistently note positive experiences with service, highlighting the online service workers as... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 4 out of 5 stars

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

Company replied

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(215)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought 2 shoes my package got lost no…

I bought 2 shoes my package got lost no problem ill apply for a refund, my local post depot confirmed on email that my package was lost i said this to the after sales team on acb they are consistently trying to say that the investigation is on progress but there are no updates for 2 months im extremely dissapointed.
No refund is in sight

September 27, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We understand that international investigations usually take some time. Please try contacting care@allchinabuy.com
, and we will do our best to escalate and verify the status of your parcel.

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Rated 3 out of 5 stars

I was wrong

Edit: didn't actually clone my card, someone else did and used it here. Apologies

September 21, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you for your update and clarification. We appreciate your honesty and are glad the issue has been resolved. If you’d like to give us an opportunity, please feel free to contact us at care@allchinabuy.com
We look forward to serving you even better in the future!

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Rated 5 out of 5 stars

Reliable service with helpful support

I had a good experience with AllChinaBuy. My parcel was delivered to the warehouse and the team was always responsive when I had questions. The support was patient and helped me clarify the tracking situation. Communication was clear, and I appreciate their assistance. I’ll continue using their service.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best Platform Ive Ever Used

Fast, quick delivery, best customer service and most importantly affordable prices. If youre looking for a shopping agent out there, dont hesitate to go for all china buy, the best agent there possibly is!!

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, handler my concern and was dealt within a fast manner, would 100% recommend one of most reliable shipping agents out there!

September 13, 2025
Unprompted review

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