Allegiant Finance Services Reviews 

2,440
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate how straightforward and quick the entire process is, noting that filling out the initial forms takes very little time while staff consistently keep them well informed. People frequently mention that settlements and payments are deposited promptly into their bank accounts once cases are successfully resolved, greatly removing stress from the situation. Though some customers experienced noticeable delays, mentioning that communications took much longer than expected and regular updates were sparse during their claims. A few individuals also felt that response times during certain challenging stages could be improved to ensure better clarity.

What people talk about most

User experience

Customers had positive experiences with user experience, reporting that the process was quick, simple, and... See more

Claim

People report ambiguous experiences with claim processing. While some reviewers praise the fast, easy process... See more

Service

Users describe positive interactions with service, highlighting a straightforward and professional process... See more

Payment

Consumers find payment experiences to be mixed, with many reporting fast payouts and money landing in their... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly across users.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit apprehansive about this being a scam if I am honest but it was really easy and they kept me updated on how it worked and timeline etc. Claim was completed and paid out within 8 weeks and o... See more

Rated 5 out of 5 stars

What can I say Andrew West you are amazing. I honestly thought it would have been a letter of apology from my insurance company not an extra £600. Honestly a fantastic service from Andrew keeping me u... See more

Rated 5 out of 5 stars

I cannot fault the process or the communication. As long as you enter into the process with your eyes open and know, if your case is successful, you are liable for a %ge of the settlement to Allegiant... See more

Rated 5 out of 5 stars

Even though I was disappointed with the insurance payout for my car total write off, I did not do anything about it. When I saw that Allegiant could do the hard work for me, I thought it was worth a... See more


Company details

  1. Small Claims Assistance Service

Written by the company

A Claims Management Company Regulated and Authorised by the Financial Conduct Authority. You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

No Cash No Fee

We only charge a fee when you receive "Cash" in your bank.

We only charge a fee when you receive "Cash" in your bank.
Our success fee is due only if your lender makes a compensation payout, and ranges between 18%-36% inc. VAT. We do not charge you for any part of a settlement that results in the lender reducing your outstanding balance – that is on the house!

We have successfully wiped over £21+ Million of debt for our customers.

View our fees here: https://allegiant.co.uk/compliance/our-fees-2/

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,440)

547 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole process was easy

The whole process was easy.
Details of car, insurance company, car valuation received was all I provided to Allegiant that was all it required. Within few weeks received letter stating case had been reviewed and offer made from insurance company. Within a week money in bank.
If I had not spotted Allegiant would never have received this extra money.

April 15, 2026
Rated 1 out of 5 stars

Harassment constantly messaging

Harassment constantly messaging, phoning emailing, these people will not leave me alone, relentlessly pestering me so im seeking legal advise as iv not given them permission and iv asked / told them to stop but they just don't listen

April 11, 2026
Unprompted review
Allegiant Finance Services logo

Reply from Allegiant Finance Services

Hi Martyn, please can you send an email about this to helpdesk@allegiant-finance.co.uk so that we can investigate this for you? It looks like we received your details from an enquiry made following one of our social media adverts on Facebook, but I will arrange to get this cancelled and closed down for you now.

Rated 2 out of 5 stars

Poor communication

Poor communication. It seems they just do a complaint and wait for the insurance company to not respond so they can take their cut of the £25 inconvenience fee.

They are open about how to do it for free yourself. I am hoping that they take forward the complaint with the information I provided but annoying that they wait for 6 months before even asking for this.

April 8, 2026
Allegiant Finance Services logo

Reply from Allegiant Finance Services

Hi there, I've looked into what has happened and there have been several emails sent by your insurer about delays they are experiencing. We have been chasing the matter with them. The information we have recently asked you for was only required at this stage (as a result of your insurer's response), to allow us to assess your claim further. Our team will be in touch as soon as we have any further updates for you. Kind regards, Allegiant.

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