Allens E-Bikes Reviews 

104
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have very specific needs in a bike and everyone there, especially Mike, gave me fantastic advice and recommendations for bikes that would suit me. The bike arrived quickly and is does everything I n... See more

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Rated 5 out of 5 stars

Telephoned to discuss folding bikes to get in the car for caravaning. He had a good range so went over and test rode 3 bikes in our budget. Purchased two. Had an issue but called him and he immediatel... See more

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Rated 5 out of 5 stars

Traveled from Leicester to visit Allen’s Ebike because they were recommended by a friend Was not disappointed fantastic customer service. Very knowledgeable on all their bikes nothing was to much... See more

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Rated 5 out of 5 stars

We went to look at an electric bike, with no intention of buying one for a couple of months. However, Allen was friendly, professional and certainly knew his stuff, very knowledgeable and we were ab... See more

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Company details

  1. Bicycle Store

Written by the company

Allen's E-Bikes promise to deliver the highest quality E-Bikes and E-Motion products and accessories, with full warranty and service plans. Our service and products are the very best for you the rider. Mike and Dave (father and son) have worked very hard to locate and source the very best ranges of E-motion Bikes and personal travel solutions, to suit all budgets, with great warranty for peace of mind and with our in-house maintenance team you can purchase with confidence. We promise, if you can find the same model of E-Bike elsewhere, we will match the price. Mike and Dave want to bring you the very best shopping experience with this family business, with a big chain confidence, but with a personal 1-2-1 experience. ​ Not only have we got a great selection of E-Bikes, we also pride ourselves on locating the very best in outdoor gadgets and accessories. We are sure that you will find our selection of products the best in town!


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Off road e bike

Just purchased a synch off road e bike from Allen’s e-bikes and really pleased with the service we received Dave was very knowledgeable and answered all our questions will definitely recommend purchasing from here

May 23, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for your review. we know you will love your bike.

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Rated 5 out of 5 stars

Amazing and friendly service

Amazing and friendly service! Didn’t expect to get a bike but they have great deals and warranty.

May 3, 2023
Unprompted review
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Reply from Allens E-Bikes

Thanks for your review. Enjoy your travels with your folding Ebike.

Rated 5 out of 5 stars

Advice when I needed it.

Was having issues with my Van Moof (which they don’t even sell) and they kindly had a look for me to check the basics. Knowledgeable, trustworthy, friendly advice. The strongest argument for buying locally.

April 17, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for your review. we hope to see you in our shop again soon. all the best

Rated 5 out of 5 stars

E bike purchase

Great choice of Ebikes and the ability to try as many bikes before buying. Excellent customer service and product knowledge very friendly, no pressure to buy. My new bike was ordered and ready for collection within a few days.

April 1, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for your review. We know you will enjoy your bike. All the best.

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Rated 5 out of 5 stars

Test ride before you buy

After doing a lot of research, I decided the Estarli E20 would be a good option for my requirements. I contacted Allen’s E-Bikes for a test ride. I spoke to Dave, they didn’t have the colour I wanted in stock, but would get it in for my visit.
On arrival I met Dave who was very friendly and knowledgeable. After the test ride I asked if I could also have a ride on the Mirider One, which I fell in love with. Despite ordering a bike specially for me, Dave was fine that I purchased a different one.
It reinforces the fact you really need to have a test ride before purchasing. Allen’s carries a large stock of different models, so you can make the right decision. The 120 mile round trip was well worth the time and effort.

February 26, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review and we are glad you made the trip to come and see us. Enjoy your fabulous bike.

Rated 5 out of 5 stars

Thank you Dave and the team for all…

Thank you Dave and the team for all your expert advice.
So knowledgeable, which was exactly what we were looking for.
You gave us the confidence to make the decision to purchase a Bergamot E Horizon Expert Wave Black for both my wife and myself.
We had looked at various alternatives when researching e-bikes but the knowledge and customer service at Allens e bikes was outstanding together with a great price.
Very much appreciated

March 3, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review. We know you will love your amazing e-bikes. Happy cycling from all of us at Allen’s Ebikes.

Rated 5 out of 5 stars

Awesome Bike, Awesome store

I purchased the GoCycle G4 after years of thinking about getting an E-Bike for a little more exercise, commutes to work and getting me out of the car for the short journeys around town.
I did so much research online before going in and all the bikes I had shortlisted, Allens E-Bikes had them all in store.
I was about to try them all out, and Dave Allen was on hand for all questions and was fantastic in helping me choose the right one, without being at all pushy.

Thanks for your assistance, I'm loving it!

February 3, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for your review we are really glad that you enjoyed your experience with us we aim to give all of our customers an exceptional level of customer service and help you to end up with the perfect bike to suite all of your needs we hope you keep on enjoying your bike.

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Rated 5 out of 5 stars

Allen's E-Bikes - a positive experience.

Helpful friendly staff facilitated a store visit that allowed me to view and test ride a cycle I'd discovered on the internet. I subsequently ordered the bike in an alternative colour and spec. Allen's sourced this bike from estarli, the manufacturer. All positive.

February 5, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review, we hope you and your daughter enjoy the awesome Ebike.

Rated 5 out of 5 stars

They really know their stuff…

Dave and his team really know their stuff; took time to properly demo different bikes to me, answering all of my tedious questions with patience and good humour. They’re passionate about electric bikes, without being pushy, and this helped me narrow down to the right bike for me. All bike shops should be like this.

February 3, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for your review and we hope you enjoy your awesome bike. All the best from the Allen’s Ebike team.

Rated 5 out of 5 stars

Made a 160 mile round trip to Allen’s…

Made a 160 mile round trip to Allen’s E-bikes. What a great shop full to the brim with bikes and accessories that you may need. Test rode bike I was interested in no time pressure or to buy said bike. Great one to one customer service and information given . Even if you don’t know which bike is for you they have everything you can think of. Would highly recommend. Will be back I’m sure when hubby decides he needs a bike .

January 28, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for you review and for making the journey to come and see us. we hope to see you back with your husband soon. all the best.

Rated 5 out of 5 stars

We have just had our e-bikes serviced…

We have just had our e-bikes serviced for the second time at Allen’s and we had the same great experience as last time (2years ago). The bikes feel as though they’re new, with all glitches fixed and new brake pads fitted. They even cleaned them!
Dave and his team always go the extra mile to provide an excellent service

January 23, 2023
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review. we are glad your bikes continue to perform like new!

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Rated 5 out of 5 stars

VIP treatment

Dave opened up the shop just for me to collect my e28 pro with black frame. It was everything I expected and he explained how it all operated and I also bought a good lock. There might be a little issue to deal with but I was reassured that all the help is there despite me living 65 miles away. The price was slightly less than advertised elsewhere and the performance of the machine is excellent. One friend has seen the bike and really admired its sleek appearance, concealed battery and small motor on the back hub.

December 27, 2022
Unprompted review
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Reply from Allens E-Bikes

Glad you are happy with your bike. And I know we have now also solved your small issue over the phone. All the best and enjoy your awesome bike. Dave.

Rated 5 out of 5 stars

After Purchase Customer Care

Im a very proud owner of an Amazing Estarli E28 Pro. Love the bike!!!

I bought my Estarli E28 Pro 2 weeks ago from Allen’s E-bikes. Their knowledge was exemplary. They weren't pushy for a sale, allowed me to do a test ride and had really competitive pricing.

2 weeks later after 100km racked up, mid ride, I had an issue. the power was pulsing, I’d lost power assist. To make it worse, Im going on a cycling holiday later in the week. I phoned Allen’s E-bike in a bit of a panic. They calmed my anxieties, telling me they’ll get me on that holiday with my bike. They asked me to bring the bike down to the shop which I did asap, mud & all.

They promptly cleaned my bike down, diagnosed a sensor error, got the bike to Estarli where they, with no qualms replaced the sensor. I incurred no cost, the issue was resolved & best of all, this was all done in less than 48hrs with no costs incurred.

I can’t rate these guys highly enough (including Estarli). I will be recommending all involved to anyone who listens to E-bike stories. *****Stars!!!

November 29, 2022
Unprompted review
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Reply from Allens E-Bikes

We are so pleased that your bike is all sorted before your cycling holiday.

Rated 5 out of 5 stars

I just bought 2 Estarli e20 electric…

I just bought 2 Estarli e20 electric folding bikes. Great service from Allen’s E-Bikes spending time with us, going for a test ride.
Absolutely brilliant!
Thank you

November 5, 2022
Unprompted review
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Reply from Allens E-Bikes

Thank you for your review, we know you will love your new bikes.

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Rated 5 out of 5 stars

Great service

Knowledgeable, professional, friendly and great humour Would whole heartedly recommend to anyone looking for an e-bike

November 6, 2022
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review.

Rated 5 out of 5 stars

Not ridden a bike for 40 years

Haven’t ridden a bike for nearly 40 years but I’ve just bought my first ebike from Allen’s ebike and can honestly say Dave made me feel relaxed and confident in my choice of bike. They made the whole process quick and painless. Would definitely recommend.

July 30, 2022
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for the review. We know you will love your new E-Bike.

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