Fairly straight forward Buildings & Contents quote and processing. But lots of options available which made it a little more complicated
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Review summary
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It did not demand a mobile phone number halfway through the purchase process. Make it very difficult to get past the help bot and make the ridiculous excuse that it was necessary for two factor protec... See more
Straight forward process for car ins with better benefits than other providers at time of renewal this month
Don't know how but I managed to complete everything with no drama which is not usual for me. Pleased with the experience.
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.3
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Smooth Operators via Compare the Market
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Useless cant contact anyone
Useless cant contact anyone. Have automatically renewed my policy without my knowledge. Need to get a refund and cancel.
Online only and no advisers....disgrace
July 8, 2026
Reply from Allianz Insurance
Hi Drew,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
Reply from Allianz Insurance
Hi Ify,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
Web site easy to use
August 7, 2026
IT WAS DIFFICIULLIT MAKING THE PAYMENT
August 7, 2026
Reply from Allianz Insurance
hi Michael Thanks for leaving us a review - I’m sorry to hear about your issue. To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened. One of us will look into this for you and get back to you as soon as possible.
Thanks. The Allianz Online Team
"I strongly advise against using this…
"I strongly advise against using this company for travel insurance. Their operations are highly disorganised, and their terms and conditions do not cater to the actual needs of travellers. If you want to waste your money, choose Allianz. Their customer service team is completely unhelpful. Save yourself the trouble and avoid them."
June 24, 2026
Unprompted review
Reply from Allianz Insurance
Hi Justin,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email customersupport@allianz-assistance.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you.
Very easy to set up an account and be…
Very easy to set up an account and be insured straight away
August 7, 2026
Everything is very easy to follow
Everything is very easy to follow. I like the fact you can request your documentation by post as well. I’m very old school so love this aspect.
August 7, 2026
Easy to book and navigate
August 7, 2026
1)You refused to insure my second car…
1)You refused to insure my second car even do I have 30+years no claim
2) House insurance,got better insurance cover and at a cost of £189
Regards Jan Stroeve
August 7, 2026
Terrible Customer Service
There is no way to speak to an advisor apart from making a claim. The AI bot tells me that all agents are too busy to discuss my query over chat app, and there aren't any phone numbers to call.
Customer service is terrible.
August 7, 2026
Unprompted review
Reply from Allianz Insurance
Hi Daniel, Thanks for getting in touch. Our phone number is only used for claims but drop us an email digigitalhelp@allianz.co.uk(with your policy number if you have it) and one of us will look into the issue for you. The Allianz online team.
horrendous experience trying to activate insurance
horrendous time trying to activate this insurance and the associated first payment and the direct debit. your online chat forum can only be classed as redundant as it throws you out if all agents are busy so you are not even in a queuing system you have to reinput details again and again and again. What a disasterous customer experience this is.
July 8, 2026
Reply from Allianz Insurance
Hi Colin Thanks for leaving us a review - I’m sorry to hear about your issue. To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened. One of us will look into this for you and get back to you as soon as possible.
Thanks. The Allianz Online Team
UNBELIEBLE
Received a reply today:- Hello, Thank you for getting in touch with Allianz Online. We have escalated this to our technical team as we are running in to difficulties when cancelling your policy. We will be in touch when this has been resolved and will issue your refund accordingly.
DISAPPOINTED NO REFUND YET.
John McGrory
Received a reply today:- UNBELIEBLE
Here's to another year together.
We've got you covered from 06 August 2026.
It's great to have you with us for another year! Whether you need it now or later, you'll find everything you need in our home insurance hub. It's full of useful info to help you stay in control of your cover.
Thank you for renewing your digital-only cover from Allianz Insurance.
We’re constantly looking for ways to improve our service, so we’d love to hear about your recent online home insurance experience.
The survey should take you less than two minutes to complete and will be open until 14 August 2026
UNBELIEBLE UNBELIEBLE UNBELIEBLE
August 7, 2026
Unprompted review
The Allianz online only system…
With the Allianz online only system there seems to be a breakdown of communication between Allianz and their customer?
I obtained quotes and selected Allianz for what I thought was the best all round cover.
I thought I had selected Allianz at the end of my reviews, and then had no communication or status from approx three and a half weeks ago.
When I wrote to them asking where my documents were I was told they would be issued the week before the expiry of my current cover.
I had previously logged onto their site to find no documentation there.
Seven days prior to my expiry of current cover I request ed what my current ststus was.
I received immediately a long email stating I should go onto their website (obviously AI driven) no-one can type that quickly!
When I logged on, I had to again review all my data set up my direct debit, which I did, and it appears my new cover was then produced.
When I tried to print off my certificate of insurance (I keep this in my car) the certificate would not download.
What has happened to the old methods of actually speaking with an insurance person?
August 7, 2026
Good price today
August 7, 2026
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