It did not demand a mobile phone number halfway through the purchase process. Make it very difficult to get past the help bot and make the ridiculous excuse that it was necessary for two factor protec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fairly straight forward Buildings & Contents quote and processing. But lots of options available which made it a little more complicated
Don't know how but I managed to complete everything with no drama which is not usual for me. Pleased with the experience.
Straight forward process for car ins with better benefits than other providers at time of renewal this month
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.3
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Allianz Insurance
Hi Gary,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
I found it difficult
I found the process very long ,very difficult and I Hope that I have filled it in correctly.I am still trying to find where I can ask fora paper copy of my policy
August 7, 2026
Terrible Claims Experience – No Communication
★☆☆☆☆
A truly disappointing experience from start to finish. Reporting a claim was incredibly frustrating—I spent hours trying to get through by phone without speaking to anyone. If you can’t answer customer calls, don’t advertise phone support.
The online claims process isn’t much better. Once the claim is submitted, there is no proper way to track its progress or receive meaningful updates. It has been three days since my accident, and I still have no visibility on what’s happening.
This isn’t about expecting exceptional service—it’s about basic customer care. Keep customers informed, provide a simple way to track claims, and be honest about the support you actually offer. Based on my experience, I would not choose this company again.
August 4, 2026
Unprompted review
Reply from Allianz Insurance
Hi Ahmed,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please call 0330 678 5557 and select the existing claim option to discuss your ongoing claim or repairs with our claims team. with your full name and address along with a summary of what happened.
One of us will look into this for you.
Thanks, Faith.
changed my phone number (ok) then tried…
changed my phone number (ok) then tried to update my payment details but it kept coming up with error 403
August 7, 2026
Unprompted review
Easy to use
Easy to use. I'm 73 and found Allianz online straightforward and smooth to use
July 8, 2026
3 hr....
3 hrs spent online trying to sort out an issue with car insurance as you cannot call and speak to a person, and dealing with 2 agents as the system disconnects you with inactivity as they take so long to answer your questions. They also could do with a a refresher course as I was also given incorrect information. Customer service could do with an overhaul, as I expected better. Could be proactive with help, but again did not experience any of this.
August 7, 2026
Unprompted review
Reply from Allianz Insurance
Hi Susan,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
Easy Peasy!
August 7, 2026
Bad customer service
July 8, 2026
Reply from Allianz Insurance
Hi Roman,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
Smooth Operators via Compare the Market
August 7, 2026
Useless cant contact anyone
Useless cant contact anyone. Have automatically renewed my policy without my knowledge. Need to get a refund and cancel.
Online only and no advisers....disgrace
July 8, 2026
Reply from Allianz Insurance
Hi Drew,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
Reply from Allianz Insurance
Hi Ify,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name and address along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thank you, Faith.
Web site easy to use
August 7, 2026
IT WAS DIFFICIULLIT MAKING THE PAYMENT
August 7, 2026
Reply from Allianz Insurance
hi Michael Thanks for leaving us a review - I’m sorry to hear about your issue. To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened. One of us will look into this for you and get back to you as soon as possible.
Thanks. The Allianz Online Team
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