Allianz Ireland Reviews 

It was straightforeward and easy.Call back was prompt.Clear and concise explainations for enquiry.

⭐ Incredibly rude customer service when declining a renewal, I called Allianz to explicitly state that I would not be renewing my car policy this year. The first time I queued and finally got through to an agent, the call was abruptly ended/hung up on. When I called back a second time, the agent’s attitude was defensive and rude from the very first sentence. When she asked if I was calling to let the policy "lapse" on the renewal date, I asked for clarification on the wording. Instead of explaining it professionally, she repeated it in an incredibly condescending and hostile tone. Utterly pathetic customer care just because a customer is moving to a competitor. Glad I took my business elsewhere.

Straightforward, clear and goodvalue

EASILY ACCESSIBLE PER PHONE OR ON LINE.
STAFF KNOWLEDGEABLE AND HELPFUL.
TRUSTED INSURANCE COMPANY.
THANK YOU

Easy to use site - text is large and clear and it is easy to navigate.

Every year, when I go to renew my dog's insurance online with Allianz, there's a problem - and today was no exception. I wish some of the other well-known insurance companies would cover dogs - if they did, I would be their first customer!

nice easy website and straight forward process and good rates compared to other insurers

Loyal Customer Abandoned When It Mattered Most

I have been an Allianz customer for many years and had never made a claim before this one. Unfortunately, my first experience of Allianz's claims department has been one of the most frustrating and disappointing customer service experiences I have ever encountered.

Following an incident in September 2025, I endured almost six months of delays, poor communication, and a complete lack of transparency. Throughout the process, I repeatedly had to chase Allianz (18 times) for updates, with emails and telephone calls mostly going unanswered. In their own Final Response letter, Allianz acknowledged that they failed to respond to my communications within an acceptable timeframe.

What I find particularly astonishing is that Allianz has now sent me a customer satisfaction survey asking me to rate my claims experience, despite still not properly informing me of the details of my settlement. This perfectly sums up my experience: a company more interested in collecting customer feedback metrics than actually communicating with its customers.

As someone who paid premiums faithfully for years without ever making a claim, I expected professionalism, support, and transparency when I finally needed assistance. Instead, I was met with delays, poor communication, and a complete disregard for customer loyalty.

Insurance is ultimately about trust. Sadly, my experience with Allianz has completely eroded that trust. I would strongly advise anyone considering Allianz to carefully consider whether this is the level of service they would be willing to accept when they need their insurer the most.

One star is far more than this experience deserves.

Clear and to the point, easy to understand

The premium was excellent and competitive.

A straight forward online experience for car insurance.

really easy to process

there is a claim against my insurance policy since 16/2/ 26.please note the only reason this claim exists is that I reported the matter.Despite repeated attempts with your claims dept no progress appears to have been made and it remains against me.Accordingly I am being punished for an incident in which I,personally had no involvement.This despite over 30 years of claim free driving

Excellent online service

Terrible customer experience trying to change car on policy from tomorrow. They push everyone to do these changes online so I did, payment was processed and taken from my account but there is 0 record of the change in myAllianz. No email confirmation or receipt, nothing. So I wanted to confirm that the change was valid and I would actually be insured. Started chat with support which randomly closed after about 15 minutes....twice. Rang and selected call back, no call back so rang again. Waited about 15 mins to finally be told that it may take up to 24 hours to be reflected and I should just wait. Asked to be transferred to someone who could help, was told that was not possible. Was advised that I could try to make the change online again but i'd need to pay again. Total joke.

I was given a complicated password that I thought would appear automatically but it doesn’t and now I can’t log in.

DO NOT GO WITH ALLIANZ.

My car broke down in a really vulnerable location. Left me waiting over 2 hours and when I was calling for an update didn’t answer. Was on the call for over 30 mins at 9:00 pm with no answer. Disgraceful service! I called back to change my number as my phone was about to die but they never bothered. The tow truck called me on the phone that was about to die. Only for my partner came with a battery pack to charge my phone I would have missed the call. I will be making a formal complaint also.