Everything went well with Allopark (E-Mail Communication, Money transfer, Refund). But three days before the parking would start, the reservation was canceled by "Brussels Park", the chose... See more
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See what reviewers are saying
The parking was overall good. A 6/8 minute distance from the airport and they do provide a shuttle. The only inconvenience we had is that they don't provide their phone number on the website nor on th... See more
Our drive back after a long holiday was very nice! Oslam was his name and was incredibly friendly. After a hectic day at the airport being able to be picked up and quickly taken to our car was very ni... See more
Place de parking facile à réserver par internet. Pour la suite à voir au retour du voyage
Company details
About Allopark
Written by the company
Important : Allopark est exclusivement une plateforme de réservation en ligne. Nous ne gérons aucun parking et n’intervenons pas dans leur exploitation. Tous les parkings présents sur notre site sont administrés par des sociétés totalement indépendantes de la nôtre. Notre rôle se limite à vous permettre de comparer facilement les différentes offres disponibles à proximité de votre aéroport et de réserver la place qui vous convient. Comme indiqué dans nos conditions générales, Allopark ne peut donc pas être tenu responsable des litiges rencontrés sur les lieux du parking : pour toute réclamation, veuillez vous adresser directement au propriétaire du parking.
Avec Allopark, réservez votre place de parking près des aéroports en toute simplicité.Allopark est une plateforme de réservation en ligne de parking à proximité des principaux aéroports. Nous sommes spécialisés dans la mise en relation des voyageurs avec les meilleurs fournisseurs de stationnement, vous permettant ainsi de comparer et de réserver une place de parking au meilleur prix en quelques clics seulement.
Nous comprenons à quel point la recherche d'un stationnement fiable, pratique et économique peut être une source de stress avant le départ. C’est précisément pour cela qu’Allopark a été créé : simplifier vos démarches et vous offrir une expérience de réservation rapide, claire et sécurisée. Notre plateforme conviviale vous propose un large choix d’options adaptées à vos besoins et à votre budget, vous permettant de réserver votre place en avance et d’arriver à l’aéroport en toute sérénité.
Avec Allopark, laissez de côté les tracas du stationnement avant votre voyage. Réservez dès maintenant et partez l’esprit tranquille, en sachant que votre véhicule sera entre de bonnes mains.Contact info
142-144 Rue Albert Unden l-2652 Luxembourg, l-2652, Luxembourg, Luxembourg
- +352 20 30 16 07
- info@allopark.com
- allopark.com
4.2
Great
5K reviews
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Don't reserve with this parking…
Don't reserve with this parking "Premium parking" not conform "name"with the bad service..! they ask extra 5€ for taking to aereport, they left us without driver"no navette"to come back to parking,no one in the parking after taking Taxi,they should give back for the Taxi within 30 days but i didn't get anything yet...! Realy baf experience
June 10, 2025
Reply from Allopark
Hello,
We’re truly sorry to hear about the issues you experienced with the parking service. Please note that Allopark is solely an online booking platform and does not directly manage the parking providers.
To assist you and proceed with a refund of your reservation, we kindly ask you to contact us by email at support@allopark.com. We will investigate the situation with the parking operator and do our best to resolve this for you as quickly as possible.
Thank you for your understanding.
Best regards,
The Allopark Team
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When returning from my trip I had to…
When returning from my trip I had to call 8 times before being answered and the man on the phone told me then that they didn't pick up because there was no transfer and that I had to take a taxi to go and collect my car.
April 1, 2025
Reply from Allopark
Hello,
We sincerely apologize for the inconvenience you experienced with the parking service. This situation is unacceptable, and we truly understand your frustration.
Please note that Allopark is only an online booking platform and does not directly manage the parking operators. However, we take such incidents very seriously.
We kindly invite you to contact us at support@allopark.com so we can review your booking and arrange a refund for the taxi expenses or the reservation, as appropriate. We are here to assist you and resolve this issue as quickly as possible.
Best regards,
The Allopark Team
my credit card has been used twice for…
my credit card has been used twice for the payment.
Il lasts from more than one month
I asked 3 times, i have still not been refunded.
These are thieves
To avoid absolutly
May 7, 2025
Unprompted review
Reply from Allopark
Hello,
After checking your file, we confirm that the payments made twice by mistake with your card have been refunded as agreed. Please kindly verify your bank account again.
If you do not see the refund, do not hesitate to contact us at support@allopark.com so we can assist you further.
Thank you for your understanding.
Best regards,
The Allopark Team
Penalties
Indication of arriving time considered as mandatory without any notice. Penalties were requested. at the return, more that 45 minutes before the shuttle got me at the airport. I will never use Allopark again.
May 11, 2025
Reply from Allopark
Hello,
We didn’t quite understand the issue you experienced with your booking. Could you please contact us by email at support@allopark.com and explain your situation in more detail? We will do our best to assist you.
Kind regards,
The Allopark Team
NOBODY WAS THERE WHEN WE CAME BACK!!
NOBODY WAS THERE WHEN WE CAME BACK!!
we arrived at the pickup point at 07:45, but no one from Premium Park answered the phone.
After waiting for about 1 hour, making 10 phone calls and sending messages without getting a response.
We took a regular taxi and drove to Premium Park.... Surprised there was NO ONE here either!
luckily the gate was open and we could take our car off the premises without any problems
at 09:36 Premium Park finally responds with the message: "Message Please"
June 3, 2025
Reply from Allopark
Hello,
We are truly sorry to hear about the issues you experienced during your return to the parking. We fully understand your frustration with this situation.
Please note that Allopark is solely an online booking platform and does not directly manage the services of partner parking providers. However, to review your case and proceed with a refund of your reservation, we kindly ask you to contact us by email at: support@allopark.com.
We remain at your disposal for any further assistance.
Best regards,
The Allopark Team
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They asked for additional fees at…
They asked for additional fees at 11:00pm saying that if you do not pay you cannot enter the shuttle. Yes it was wtitten but they knew the arrival hour before preparing the invoice. Shame, avoid
May 13, 2025
Reply from Allopark
Hello,
We would like to clarify that any additional fees are indicated in the important information section on the parking details page that you booked. These fees are determined directly by the parking management itself, and Allopark does not intervene in setting these rates. This is why these fees must be paid on-site.
We understand that this situation can be frustrating, especially when these fees are requested upon arrival. We suggest always checking the detailed information on the booking page to be aware of any potential additional fees.
We regret any inconvenience caused and thank you for your understanding.
Best regards,
The Allopark Team
Refund wanted
First, when I arrived, my name was not registered.
Second, I accidentally made two reservations for the car park from Monday 26th to Friday 30th, respectively:
AL-882067639 and AL-291560156. I informed you of this error and you answered I was going to be reimbursed. Until today I have not received my money back. ALLOPARK FR1070 ANDERL 14/05/2025 -25,49 €
ALLOPARK BEANDERLECHT 14/05/2025 -25,49 €
May 13, 2025
Reply from Allopark
Dear Customer,
We apologize for the inconvenience you've experienced. To follow up on your refund, please feel free to contact our support services via email at support@allopark.com. We are at your disposal to assist you and ensure that your issue is resolved promptly.
Please provide your reservation details (AL-882067639 and AL-291560156) in your email for quicker processing.
Thank you for your patience and understanding.
Best regards,
The Allopark Team
You canceled my reservation two days…
You canceled my reservation two days before departure without giving a reason. I'm waiting for my money back!
May 16, 2025
Reply from Allopark
Hello,
We would like to apologize for the cancellation of your reservation two days before your departure. This decision was made due to the unexpected closure of the parking facility you had booked. We understand that this situation can be frustrating, and we regret any inconvenience caused.
To follow up on your refund, please contact us by email at support@allopark.com. We will do our best to process your request quickly and efficiently.
Thank you for your understanding and patience. We remain at your disposal for any further assistance.
Best regards,
The Allopark Team
We booked their closest parking but…
We booked their closest parking but when we arrived, we had to wait for +10min and follow them to another parking, further than the one we booked. Then, the transfer to the Terminal took some time to organise. They said that transfer to the airport would take just 1min but in total we lost 45min and almost missed our flight. When they drop you off their shuttle, you still need to walk 7min around the fences to get into the terminal
May 21, 2025
Reply from Allopark
Hello,
We’re sorry to hear about the inconvenience you experienced. Please understand that Allopark is only an online booking platform and does not manage the parking or shuttle services directly. These aspects are handled by the parking providers themselves.
If you wish, you can leave your detailed feedback on the parking’s own review page so the provider can be informed.
Thank you for your understanding.
Best regards,
The Allopark Team
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No reply when arrived to Brussels Zaventam on 25.5.’25
No reply when arrived to Brussels-Zaventam. Due to that was very upset, obliged to rent a taxi for rather high rate. Terrible quality. If my expences & nerves wouldn’t be compensated - shall make report to Police & inform everybody not to use Premium Parking & warn about that max. people !!!
May 25, 2025
Reply from Allopark
Dear Sir,
We are truly sorry for the inconvenience you experienced upon your arrival at Brussels-Zaventem and the lack of support you received from the parking provider. We understand how frustrating it must have been to be left without assistance and to bear the cost of a taxi unexpectedly.
Please note that Allopark is solely a booking platform and does not directly manage any of the car parks or their on-site services. However, we take your feedback seriously and will escalate your complaint to the management of the Premium Parking.
To review your case and arrange a possible refund, we kindly ask you to contact our support team by email at support@allopark.com. We are committed to doing our best to assist you.
Best regards,
The Allopark Team
Smooth pick up and drop off
Smooth pick up and drop off and no need to call when coming back so it’s perfect.
May 15, 2025
Reply from Allopark
Hello,
Thank you for your positive feedback! We’re glad to hear that the smooth pick-up and drop-off made your experience perfect.
Best regards,
The Allopark Team
It's an organized scam
It's an organized scam, it's a scam agency, I was charged €35 because I arrived late. They want me to pay €10 per suitcase, they are thieves
Ne careful
May 1, 2025
Reply from Allopark
Hello,
We are sorry to hear about your experience. However, please note that Allopark is only a booking platform and does not manage the parking facilities directly.
Any additional fees, such as late arrival charges or extra fees for suitcases, are set by the parking providers themselves and are clearly indicated on our website in the important information section of each parking listing before you make a reservation.
These supplements are applied by the parking and not by Allopark. We recommend reviewing these details carefully before booking.
If you have any further questions, please feel free to contact us.
Best regards,
The Allopark Team
Really bad!!
Really bad management! The address is not correct! I lost my fly trying to find the parking!
May 17, 2025
Reply from Allopark
Dear Customer,
We are sincerely sorry to hear about the difficulties you experienced.
Please note that the address provided in your reservation was the correct one, as it was directly communicated to us by the parking provider. Furthermore, your confirmation email also included the direct phone number of the parking, which could have been used to contact their team for assistance on the day of your arrival.
We understand how frustrating this situation must have been and regret the inconvenience caused. If you need further assistance, please feel free to contact us at support@allopark.com. We will do our best to help you.
Kind regards,
The Allopark Team
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Good service
every thing was good but we were transferred to another parking due to the occupation of the main one.
The second parking was a bit far and it may affect your flight.
May 14, 2025
Reply from Allopark
Hello,
Thank you very much for your feedback. We’re glad everything went well overall, and we apologize for the inconvenience caused by being transferred to another parking further away due to the main one’s occupancy.
Best regards,
The Allopark Team
Reply from Allopark
Hello,
Thank you for your feedback! We're glad to hear the procedure was easy for you.
Best regards,
The Allopark Team
Reply from Allopark
Thank you for your feedback!
We’re glad to hear that the information was clear and that booking was easy for you.
We look forward to assisting you again soon.
Best regards,
The Allopark Team
Reply from Allopark
Thank you for your feedback!
We’re glad to hear that the reservation process was quick and easy for you.
If you need any assistance in the future, don’t hesitate to reach out!
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Excellent service
March 27, 2025
Reply from Allopark
Thank you very much for your positive feedback!
We’re glad you had an excellent experience.
Looking forward to assisting you again!
Reply from Allopark
Hello,
Thank you for your feedback. We’re glad to hear your experience was okay.
Best regards,
The Allopark Team
Reply from Allopark
Thank you for your feedback!
We're glad your reservation went smoothly.
Looking forward to assisting you again!
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