All Pet Solutions Reviews 

Do not use, awful experience. I ordered 2 items and they incorrectly sent out one item, which was not one of the items I ordered. They now won’t process my original order until I return the incorrect item (which I now have to go out of my way to do so). I don’t have a problem returning the incorrect item but the customer service has been shocking and it takes forever just to get a reply. I would just like the original items that I ordered and paid for. I have tried multiple times to contact customer service and am getting no where.

Purchased the most beautiful harness midday yesterday free delivery and arrived in less than 24 hours! Amazing service!

Don't bother.
If you buy a product that's wrongly delivered on the wrong choice the return system is automated and not intelligent. You just go around in circles.
The attitude of the text and instructions are not user friendly or in my opinion respectful

I ordered two dog beds. One arrived and is not as described - the other has still not arrived a week later. I emailed to say I want to return them(well one as still not got the other one) and just keep getting automated emails to say I’m in a queue and must not email again or I will go to the back of the queue. I spent almost £200 and I am not impressed by lack of action here. If I didn’t want to return the one o had I would still be annoyed as the other one seems to be missing. I am not contacting DPD if that’s suggested as not my place to do so!

Recieved a defective UV unit. Reported it to Allpet Solutions who requested me to dis-assemble the unit to find the problem myself. During their delaying tactics I lost 5 mature Koi Carp. I have only given one star because there is nothing less. I am still waiting for a refund, they do not answer problem e mails.
Even the reply to trust pilot is automated.
See, same response to all negative posts.
They have my e mail, as I have contacted them several times.

Awful customer service. I have been sent a UV pond steriliser by mistake. Not even something I ordered, just a clerical error. I've been trying to arrange a collection but all there is is email, no phone number. It's just going on and on. Tempted to just leave it by the front gate.

Ordered a dog bed through Amazon. Delivery was supposed to have been 16/04. Then notified there was a delay and delivery would be today 19/04. Still no delivery. Tracking saying item was collected by Royal Mail on Sat 13/04 but Royal Mail tracking saying they are still expecting package. On messaging company they are saying I should contact courier but contract is with supplier not courier and it is up to them to contact courier. Not impressed. Will not use this supplier again.

Bought pump through Amazon, arrived quickly. However on recieving the pump, noticed items were opened and pump looked used with brown colouring to rim of filter, also missing some filter media as advertised, active carbon. Returned pump via amazon portal on 21/3. Item was received back by APS on 23/3 and confirmed via message to seller. I was informed I'd have to wait 10days to process a refund, which wasn't happy about and told if not received refund by 6/4 to message back. Well guess what no refund by the 6/4 and messaged APS whom have not replied. I've had to contact Amazon, and raise an issue, in which Amazon are refunding. PLEASE SAY CLEAR OF THIS COMPANY, UNLESS YOU WANT TO LOSE MONEY FOR WEEKS!!

I ordered retractable leads which where unfortunately way to big for my dogs I asked for help on how ti return them it took just under a week to receive a QR code for the parcel to return at the post office I have since received a email to say they have received the parcel I understand it takes a certain time to issue this but its way over there estimated time I messaged about this and was told I should give it another day as they are busy well it's now 3 days ago and nothing so literally feel I won't be getting arefund anytime soon or ever not good customer service and yes I did return the items as they came I even extra wrapped them so they didn't get damaged as amazon just left the parcel in the first instance outside the building where I live saying its not his job to deliver to flats when i caught him outside I would also like ti add I had an email stating a 3 to 5 day money return I have now had another email saying its 10 days to receive refund I generally feel after also reading other customers reviews with the similar problem will I ever get my money back as they keep extending there refund return policy please people very careful if you order from this company its not fair to have to be worried if your not going to get your money each extended time they give you

Always a great service, arrives before date given.

Great company to deal with the service was excellent and the delivery time was great would highly recommend.

I purchased another Alfie - Check Soft Dog Bed, to replace the same bed I’ve for 4 years. It lasted well.
The first delivery went astray, easily contacted All Pet on WhatsApp, and a replacement arrived the next day.
The original order turned up a week later, and a return was again easily arranged, with the post office collecting using their label.

Great company. Good price and excellent service. Had to return an item for exchange all done in good time and no hassle. My only downside, is having to pay return postage as I exchanged the goods and don't have the opportunity to visit the shop. Definitely will use again though!

I recently purchased a small dog bed for my daughters Yorkie, to keep at my house for when she visits (the dog that is) It is yet to be given the seal of approval by Izzy the dog, but my daughter was very impressed with it and shocked as to how cheap it was. Definitely recommend!

Same problem as everyone else,keep been told my refund has been issued.After four weeks I’ve opened a case with paypal to get my refund.
I will never use All Pet Solutions again,rubbish service.

I can’t praise this company enough, super speedy service every time I have made an order. I am a returning customer they are my go to pet supply company.

I bought a dog carrier through Amazon but returned it cos it was too small, 6 weeks later I'm still fighting to get my refund and they keep saying it's processing!!! BS

Bought Uv light turned up the crystal insert was smashed ! So actually after 2 days got through on phone they sent me a crystal tube which I think they should of replaced whole unit ! I will have to take apart a warentied unit ?? The crystal tube turned up in a normal bag with a little bubble wrap on and guess what smashed to pieces !! Now no answer on email phone lines are useless won’t answer always inavailable ! They can’t be that busy ! So now I’m stuck out of pocket and no unit !! Neither unit by the way had any markings to say fragile on them so obviously with a courier they get thrown about and smashed ! So customer service is pants as everyone has said

Terrible service paid extra for next day delivery and two days later still nothing ... no one responds to messages no one gets back to you no information given jokers avoid avoid ..

I ordered a pond filter online and paid for next day delivery. Nothing arrived. No one answered my phone calls or my email enquirey. Very disappointing service. So far nothing for nearly £200. I can't comment on customer service as no one has been in touch....