Allround365 Reviews 

148
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were unhappy with their experience overall. Many people frequently reported issues with payment, often being asked to pay upfront for services that were either not delivered or felt overpriced. Customer service was a significant point of dissatisfaction, with many finding staff rude, unhelpful, or difficult to communicate with regarding their concerns. Reviewers often felt that the service provided was inadequate, with engineers sometimes appearing incompetent or failing to resolve issues, leading to unresolved problems or unnecessary charges. However, some customers also noted positive experiences, praising the professionalism and knowledge of certain engineers. These people often highlighted efficient and effective work, with problems being resolved quickly and to a high standard, sometimes at a fair price.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with prompt... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing significant dissatisfaction... See more

Payment

Clients share negative opinions on payment, primarily expressing dissatisfaction with the requirement for... See more

Customer service

People report negative experiences with customer service, citing issues such as unreturned calls, being... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Boiler for vulnerable aged adult broke down. Called in the company. They demanded payment of £150 before agreeing visit, which I paid. Engineer said over 25 years old, listed a number of faults and... See more

Rated 1 out of 5 stars

Very disappointing experience. An engineer came out and spent around 10 minutes inspecting my boiler, then charged me £154 just to tell me that a part needed replacing. No repair was actually... See more

Rated 1 out of 5 stars

Absolutely rubbish! Charged £154.80 - guy didn’t test anything just knocked on bits of the boiler. Said would cost too much to fix so get a new one. Thank goodness we got a British Gas advisor ou... See more

Rated 1 out of 5 stars

Honestly the worst experience I've ever had with tradespeople. Mariusz came very late and identified the problem with my windows not opening. I then called back for a second appointment and each time... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(148)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are a bunch of liars

They are a bunch of liars - please never use them. They take money upfront and then promise to do what you ask and then never deliver. You have to constantly chase them for answers. They are the worst company ever

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I contacted this company regarding recurrent toilet blockage. I was asked to pay £150 up front for an estimate. The visit was brief and two months later despite numerous phone calls and promises to chase the plumber for a report I have received no report or estimate regarding remedial works. I strongly advise to avoid this company, they are unreliable and unhelpful.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
I spent £700 and I still have the same issue with my boiler. When you call them they always say they would call back but they never do! Awful company - stay away form them!

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Don’t show up on time. Boiler “engineer” reeked. Didn’t finish the job. Didn’t come back. Pick someone else.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL

AWFUL. I asked for the service measuring curtains and advising on what curtain rail would be appropriate as offered on their website. Engineer arrived about 2 hours late and promised to send details. 10 days later after a lot of badgering of the people on the phones I was sent a scan of handwritten scrawls on some lined paper and nothing about the rail!!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I needed to replace glass to a double…

I needed to replace glass to a double glazed window following a burglary. I phoned Allround 365. I received great customer service from both Racheal and Ricky. They offered clear information about the process and how to proceed. They also responded very quickly to my request keeping to appointment times. I would definitely use this company again. Thank you.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

As bad as possible

As bad as possible. I’ve not even got a quote and been charged £180. The ‘local’ website said no call out charge and free quotes. I was unknowingly diverted to Allround365. I booked the appointment for my repair and was asked to pay £180 to confirm the booking. My antenna should have gone up. A week later, I’ve had a 15 minute visit - a day later than scheduled - and no quote for the work. They say they ‘can’t’ give me a refund as the £180 was an hourly charge for 1 hour minimum - coming to look at the job -and they can only apologise that I misunderstood! Whilst I was on the telephone asking to speak to the manager, I could hear someone taking a call from another dissatisfied customer, also seeking their money back.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

An engineer came out and spent around 10 minutes inspecting my boiler, then charged me £154 just to tell me that a part needed replacing. No repair was actually carried out.

I was told I would receive a call or email with the next steps, but nobody contacted me, even after I chased this up.

When I eventually received the quote, I was told the diverter valve alone would cost £420, plus £300 for labour. After checking, the real market price for this part is significantly lower 50-80 £ which makes the quote feel excessively inflated.

Poor communication and very poor value for money. I would not use this company again.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Very unimpressed - unsafe situation

Very unimpressed with this company.
I asked for an electrician as my elderly parents' relatively new washing machine had stopped working mid-wash and no lights were seen on machine. AllRound365's electrician came and said the power was working fine and to get machine replaced under warranty. It subsequently transpired when I got a washing machine engineer under the warranty to inspect it, that the machine plug had just worked loose from the extension cable, and was half-in, half-out; there was absolutely nothing wrong with machine. Crucially, leaving plug half-plugged in was a safety hazard, as it can overheat causing fire, yet AllRound365's electrician had not even checked where the machine was plugged in, to see if it was safe. So AllRound365 had charged £156 for my elderly parents, left them in a potentially unsafe situation, and told them incorrectly that washing machine needed replacing - all because their engineer didn't take the time to check if it was plugged in properly.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Admin staff really helpful keeping me…

Admin staff really helpful keeping me updated on arrival times of goods and plumber
Marios the plumber worked so hard late into the evening to get the job finished. He is kind polite and very hard working. A lovely man
I am very pleased with overall service of this company. Thank you Anne

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Booked a repair for a faulty kitchen…

Booked a repair for a faulty kitchen tap that had dripping constantly. The engineer replaced cartridges, tightened all connections and made sure the pressure was balanced. Works perfectly now and the price was fair too.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Had a blocked kitchen waste pipe

Had a blocked kitchen waste pipe. The engineer cleared the blockage properly and then took the time to clean out the trap and test the drainage before leaving. No rushing, no mess left behind.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Had a dripping toilet that had been…

Had a dripping toilet that had been annoying me for weeks. The engineer replaced the fill valve, checked the seal and adjusted the flush level. Everything works perfectly now. Smooth experience from start to finish

November 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look