All State Van Lines Relocation Reviews 

My name ryan. They did a good job at moving our stuff fast and I was very satisfied with the move. I got everything I needed and was not that much. I recommend them.

The transportation industry is one of the toughest because you can never control what happens on the road, my husband is a truck driver and we had to learn that the hard way. When it came down to us being serviced for a relocation, All State Van Lines showed us the real meaning of "special handling" and though we had minor scratches and bumps on the way, All State Van Line's customer service team addressed all our concerns in a timely matter. A tip for all, be completely transparent when building your inventory and never hesitate to ask questions or speak to supervisors. There are many moving parts when coordinating a move but All State made it easy. I recommend All State Van Lines for logistics and professionalism. -KLM

This is a review of a move in progress. While my account manager has done her best on the phone. I feel like I've been completely deceived.

Move from LA -> NY

One thing to realize is that this company is a broker for your move rather than owning the end to end delivery by their own employees and trucks. This leads to a crap shoot for how your service is going to be.

For one, I TRUST that the positive reviews are true, they probably got better contractors to complete the move for them. In my case, My delivery window at 3/1/17-3/15/17 and I've yet to get an update on when it's coming! (It's the 9th today)

I was promised transparency into when my things would arrive, at the very least a trajectory. I've gotten none of that.

I have the emphasize that the customer care staff have been doing everything they can, but they can't even get the information that I was promised.

-Unhappy and hoping my things get here (It's cold in new york)

I agree with the bad review below. I'm not one to ever make reviews but I have to, in order to save all of you from making a terrible mistake. So here is the story.
We were moving from northern Virginia to Charlotte North Carolina. We informed the company we owned a five bedroom house with lots of toys and lots of furniture. The day before our move toey said a truck would show up (I forget the size but I think is was a 26ft). My husband calls them a day before and informs them that truck is not large enough. They assure us it is. Movers show up and work from 12pm to 2am. The only reason we agreed to stay this late is they stated they would get the furniture to our house the next day if they finished up. Well they finished and two rooms were not packed in the truck because as we thought the truck was to small. My husband worked effortlessly to try and find a solution. They blamed us like we didn't tell them things on the list (which is a lie). The movers also stated before they started everything would fit on the truck. We didn't detail out every toy but we told them room size and what to expect. They were not sympathetic nor did they care. It took us a week to hunt them down and get them to deliver our furniture. Back to the delivery they did not show up the next day in Charlotte nor did they call us. We again had to hunt down our stuff. One week later they show up again to pick up the rest of our stuff. However they didnt pack a large sectional. They LEAVE it. It was on the LIST. And my husband sent pictures to them detailing it all. They again did not sympathize nor did they care. My husband had to drive back up to northern Virginia rent a uhaul and drive back with the sectional. They said they would provide us with a credit. Do you think we have seen it NO. Don't ever use this company. I am posting on every site I possibly can. And will repost this story over and over to warn others. I am reasonable. I accept mistakes. But if you do nothing to fix those mistakes and I have to clean up the mess with no sympathy then I don't believe in the company. I didn't even care about the cost my company was paying for relocation but they were off by 2k.
Stephanie and Damon Appling

After getting hounded by many moving companies saying that they were all wonderful, I didn't know who to trust. So I went with the one that provided a little extra effort. Danny from All States actually went to the photo's of our house on a realty web site to help fill out the inventory to get an estimate. Everyone else had me fill out a form. That extra effort made me decide to go with All States. Everyone else sounded like they should be selling used cars.

Once I was in the system, service was excellent. Paul from All States helped me through a couple rescheduling's with patience and without issue.

When the actual movers showed up, they couldn't be nicer. Sal and his crew did a great job of fully packing everything and getting it loaded. They actually did everything in one day. They then traveled 200 miles and unloaded the next day. They were cheerful and friendly and even took the time to have a friendly snowball fight with my 10 and 12 year old grandkids! They unloaded without complaint, even when we were a little flustered trying to figure out where everything went.

I realize that All States is a moving broker and the actual moving crew may be different so someone else's experience may vary, but I can honestly say that the level of service from start to finish was outstanding. They were fair and honest and I would recommend them to anyone.

Worst decision of our lives to go with this company. They are total scam artists. Lies the whole way through, shotty move job, and impossible to get any info once you pay the deposit. Let our mistake be enough learning-pick a different company!

The workers were very respectful and helpful to me during my move.
They showed up even earlier then they said and they called me in advance to find out my schedule.
All of my items were handled with care. The job was also completed in a timely manner.

This company was the best that I have used this far. Yes, I have used other companies and yes I also have some horror stories. Thankfully, Not this time! This company reminds me of some of the moving companies that the military uses for their personnel.
Thank for making my load safe and easier.

Great experience throughout the moving...I would like to have the same service next time..

I had exceptional service from the first pone call through out completed delivery. I was in continuous contact, felt secure and safe in the whole experience. My two man team did everything they could to insure a safe delivery to the end of the move. Patrick, the wonderful, helpful man oversaw the trip and was there for me very step of the way. When everything was delivered the team made sure everything was in the place I chose. I could not be happier. My kids will we moving in a year and they too will be choosing this wonderful service as well. Excellence every step of the way!!!!

The moving aspects were great. Packing and delivery were flawless. There was no damage to anything. I had two other issues. First, the estimate I got for the move was way below the actual cost. It was almost double what I was quoted. Some of this was due to my adding some additional boxes to the move. But the cost of extra packing material was way over the original estimate. Second, I gave three weeks notice for delivery and was given a two day window. The delivery was 4 days late.

I had items moved from Texas to Colorado, since I will be retiring soon. Over the course of 9 months, my children moved all the fragile or family treasures, so nothing too valuable was moved by All State. At the Texas end, they picked up crates of my shoes, clothes and a few pieces of furniture my Dad made that I plan on refinishing anyway. It went well enough at the Texas pickup end. Lots of customer service support and communication. The delivery end was a different story. They subcontracted out to Rodeo moving who got the delivery truck stuck in a ditch outside my daughter's home and it sat there overnight until they could get help. That meant they were late getting to my son's house. Though everything was labeled where it should go AND I provided a spreadsheet of where stuff should go (daughter or son's house), and had stuff in piles by location, they still took stuff to the wrong house. So, we will have to get my pickup truck and move some stuff back and forth to get stuff where it should have been from the beginning. I will tap into my kids' friends to help with that effort. There was some confusion and unhappiness about delivery dates and times. It was a moving target constantly and the kids had to make plans to have someone at the house only to find out at the last minute the date had changed. This is a problem with working people who do not have unlimited vacation and must give reasonable time to their boss to take a day off. In any case, I did get extra moving insurance and in time, the kids will be able to laugh at it. Still, I would use them again, but am not sure my kids would participate again.

Except for the delivery being a few hours late and my not being kept up to date on this glitch, everything as as promised. The pick-up crew was amazing as was customer service.

Very arrogant behavior of driver. I reported the issue but there is no update if any action taken against the driver. When I received the quote I was told that storage charge is more than $300 for 1 week. When I checked with some of my friends and come to know there is default 1 month free storage given by most of the moving companies.

5 Star rating is for post-issue customer service only. Overall experience was about 3 stars.
After some difficulty with my deposit and balence due, the resolution department at All State called be back and made it right. Much releaved.

All state made my moving experience a pleasant one, both with the loading and unloading of our possessions. I would recommend this company to anyone planning on moving.

We were very satisfied with the service and it made our move much easier and more enjoyable. The service was fantastic. We had a lot of personal items with all the furniture that we were concerned about was handled in a very professional way. We did not have anything missing and nothing was broken despite that our belongings had to be stored for a certain amount of time before we had to wait to move into our new home. We have already expressed our satisfaction to many people that we know how every step of the way was done very professionally!! We highly recommend this company!!

Two young men backed in my drive, right on time. We discussed the plan, I showed them the challenge and they went to work. Three days later they showed up in my drive 943 miles later and placed the furniture and boxes in my new house. What can I say, all is well that ends well.
Thanks Steve and Akheem.

Training on how to pack and label boxes. Time management also needed. They tried to pack and load on the same day in order to get more jobs finished. Items were mixed up in order to use bigger boxes.

Reserved moving services weeks ago with a scheduled pickup for 12/21 and drop off for 12/27. Was told "no problem" regarding the window and that the timeframe would be fine with no holding fees. Was called back later to reschedule after my deposit was collected. Had to deal with numerous folks to listen to calls and prove what I was told. I accommodated a request to have the pickup moved to 12/22. Was called on 12/21 and was told the pickup would be on 12/23 between 4-6 which is unacceptable. Called back later and told 10-11 would work. Was called at 8 pm on 12/22 and told time was now 4-6 again. I rose a storm and had the time adjusted back to 1-3. 12 pm 12/23 rolls around and I'm called and told they will arrive at 6pm. They haven't even picked up my stuff yet but I've been pushed and pulled all over the place and had the schedule changed and the last minute multiple times. Absolutely outrageous and unprofessional. Once they took my deposit the story sank fast and the customer service went to a 0/10. Worst interaction I have ever had in my life. Never ever use this company. They will jerk you around until smoke is pouring out of your ears

They were on time , hard working know what they are doing . Good job .packing and unpacking . Job well down ..👍🏽👍🏽👍🏽