While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the personalized products, finding them to be special, one-of-a-kind gifts that are beautifully produced and carefully packaged. Reviewers frequently highlight the excellent customer service, noting that representatives are professional, helpful, and responsive in resolving issues. The website is often described as easy to use for placing orders, and some consumers experienced quick delivery times. However, some people were dissatisfied with the product quality, stating that items received did not match the advertised images, particularly regarding 3D effects which often turned out to be flat graphics. There are also concerns about misleading product presentations and the actual size of items being smaller than expected. Additionally, a number of customers reported long delivery times and issues with orders not arriving or being delivered to incorrect locations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy of advertising, with many... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction due to long... See more

Quality

Clients share ambiguous opinions on quality, with many expressing significant disappointment. Reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing dissatisfaction over long... See more

Customer service

People report positive experiences with customer service, highlighting swift, interested, and exceptional... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I didn't like the long wait time to recieve my order, I think it was almost three weeks. I ordered a guitar image phone case for my S23 samsung phone. I was disappointed with the look of my phone cas... See more

Rated 2 out of 5 stars

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail. When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenpri... See more

Rated 5 out of 5 stars

The smile on my grandson's face when he opened the personalized dog tag style necklace was priceless! He put it on immediately. The fact that it had his initial and name made it a special, one-of-a-... See more

Rated 5 out of 5 stars

I was a bit skeptical after reading some of the reviews. However the product I ordered for my wannabe hair stylist niece when she graduates from high school a personalized salon style coffee mug was... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Music is My JOY🎶🎶

I love my new personalized phone case. I am a music person I sing in 2 choirs & love everything with music notes🎶I have gotten many compliments & have shared my wonderful experience with them. Thank you ❤️ 🎶❤️🎶

May 14, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Very disappointed with my experience…

Very disappointed with my experience ordering from Almagems. I ordered a personalized mug as a gift, waited over 10 days for delivery, and when it finally arrived, the personalization was completely wrong. The name printed on the mug was not even close to what I submitted in my order.

On top of that, the quality of the mug was far below what was advertised on their website. The images online appeared sharp, vibrant, and professionally done, while the actual product looked blurry and cheaply made. For the price paid, I expected much better quality control and customer service.

Although the company offered to send a replacement, they refused to issue a refund despite the clear error and disappointing product quality. Overall, this was a frustrating experience, and unfortunately I would not order from this company again.

May 11, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I ordered three hairstyling mugs 11oz…

I ordered three hairstyling mugs 11oz and yes, I am very disappointed. The mugs are not only smaller, but the print on the them are inconsistent to what appears on advertising. It looks like the imprinted with paper and cups actally displsys the cut off ( where the print spots) very poor quality. Not to mention i still haven't gotten my own mugs. ONLY two was sent. The only thing factual is the personalized names on mugs

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Buy

Do Not Buy! Worse customer service… I take that back… No Customer Service. Package was supposed to be delivered to Edmonton before May 7. No Tracking Information. No response to many queries. Went through Shop as I mistakenly thought it would be the safer route. They have washed their hands of it.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered and paid then my ordered…

I ordered and paid then my ordered disappeared and I can't find the order anywhere. $41.90 and that was just wasted for sure. I would never order from this company. I wanted to update my order and that is when it all disappeared then I tried to email them to cancel and received nothing. I can't even find the confirmation of my order or anuthing

May 9, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered April 25th for my daughters…

Ordered April 25th for my daughters first Mothers Day. Haven’t heard a word about when it will be delivered and it’s now the Friday before Mothers Day. Emails get me nowhere. Charged an international fee but website says located in Boulder Colorado. Thanks for ruining Mother’s Day. No response when asked for refund. -0 stars would be appropriate

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality!

I ordered a custom flowerpot for my hair stylist. The print is so tiny and blurry and is barely legible. The quality is so poor that I can't even give it as a gift. I asked to return it for a refund. They will not let me return it. They sentvme a FAKE picture of it which looks perfect. HOWEVER, it is not the quality I received. BUYER BEWARE!

April 16, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered two items for Mother's Day…

I ordered two items for Mother's Day said they both were delivered!!! I only received one item!! I've sent numerous emails to refund my account and no response!! Will never order from this company again😠

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I would give them zero stars if possible. I ordered a Mother’s Day gift for my daughter in law and was advised it would take 5 business days, that was 2 weeks ago. When I tried to track the package I learned it was still in China with no expected delivery date. When contacted Alamgems offered no resolution. So unless you have weeks before you need the item don’t order from them.

May 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Looks like it is in Australia till…

Looks like it is in Australia till after you pay then it comes up with USD SO THEN IT COSTS YOU MORE THEN YOU WOULD LIKE TO PAY I TRYED TO C CANCEL BUT CAN’T ASK FOR MY MONEY BACK AS I DON’T WANT TO PAY THAT MUCH NO REPLY SO I’M VERY DISAPPOINTED AND I’LL BE DOING NOTHING BUT PUTTING BAD REPORTS UP FROM NOW ON AND ANYONE ELSE IT HAS THE SAME TROUBLE SHOULD DO THE SAME. KEEP PUTTING THEM UP TILL THEY TAKE THEIR SITE DOWN OR GIVE US BACK OUR MONEY FOR FAULTS ADVERTISEMENT. .

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could give them negative…

I wish I could give them negative starts. I ordered a key holder for my anniversary the picture they showed had a nice train on it. And it looked like it had a nice shelf with four key rings. And spend almost $55 on it. When I received it in the mail, late. It was a cheap piece of plywood with a sticker on it. And then I on top of that, I have to put the hooks on myself. The quality was garbage and took them 3 weeks to send it from quote mainland china. I'm requested a refund and we'll see how that goes. 0/5 stars...

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Your Company is amazing

Your Company is amazing. I took a chance and you did not disappoint me. So happy you customized my order to my needs. My granddaughter loved the lighted compact mirror. This will be a keepsake she will keep after I am gone. I can’t thank you enough for responding to my needs so quickly.

April 24, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I ordered a cup and I was very…

I ordered a cup and I was very disappointed. The quality was like a dollar store cup and it had the image printed on it. Please make sure you know what you are ordering because they would not refund my money. Beware!!!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased!

I ordered two items from this company, and was very pleased with the Items I received. They were delivered very quickly And packed Very well. I will definitely shop with this company again!

April 9, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look