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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the personalized products, finding them to be special, one-of-a-kind gifts that are beautifully produced and carefully packaged. Reviewers frequently highlight the excellent customer service, noting that representatives are professional, helpful, and responsive in resolving issues. The website is often described as easy to use for placing orders, and some consumers experienced quick delivery times. However, some people were dissatisfied with the product quality, stating that items received did not match the advertised images, particularly regarding 3D effects which often turned out to be flat graphics. There are also concerns about misleading product presentations and the actual size of items being smaller than expected. Additionally, a number of customers reported long delivery times and issues with orders not arriving or being delivered to incorrect locations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy of advertising, with many... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction due to long... See more

Quality

Clients share ambiguous opinions on quality, with many expressing significant disappointment. Reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing dissatisfaction over long... See more

Customer service

People report positive experiences with customer service, highlighting swift, interested, and exceptional... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I didn't like the long wait time to recieve my order, I think it was almost three weeks. I ordered a guitar image phone case for my S23 samsung phone. I was disappointed with the look of my phone cas... See more

Rated 2 out of 5 stars

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail. When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenpri... See more

Rated 5 out of 5 stars

The smile on my grandson's face when he opened the personalized dog tag style necklace was priceless! He put it on immediately. The fact that it had his initial and name made it a special, one-of-a-... See more

Rated 5 out of 5 stars

I was a bit skeptical after reading some of the reviews. However the product I ordered for my wannabe hair stylist niece when she graduates from high school a personalized salon style coffee mug was... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

235 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Great experience

Ordered a necklace from them and it was great quality. Very pleased by it and my fiancée loves it. I emailed asking for updates on shipping as I was excited to get it and they responded within a day and was very nice and informative.

April 21, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered a mug for my daughter-in-law…

I ordered a mug for my daughter-in-law who is a hairstylist and owns her own company. The picture that is shown advertising the mug. It’s 2D printed, but it looks like it has raised bejeweled items on the cup. That is false. It doesn’t even sparkle. They depicted the cup in this pearly white background with Raised hairdresser scissors, blow dryer on the cup. That was false. All you’re getting is a printed mug. It’s a small cup to boot. How do I give this cheap looking mug to a woman who owns two salons. I would not order from this company. $37 for a regular small coffee cup with a printed design on it.. I should’ve known better. They wouldn’t work with me, offered me 20% on my next order, but I am not ordering anything from them.

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Mothers Day present for my…


I ordered a Mothers Day present for my Daughter in Law. A personalized jewelry dish. The script is too small to read. I asked for a refund. I was told that they did their job and the most I could get back was 20% off next purchase. I cannot give her this gift. Do cannot get a refund. I would never order from this company.
Leslie Hawthorne

Thank you.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

The cup is beautiful

The cup is beautiful. exactly like the pictures. The name is clear letters. came in timely manner. There was an issue with my zip code, and alma gems customer serviced reached out via email. I appreciate the professionalism and the Quality of the product. I will be ordering more items soon 💎☕️☀️

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a mug for my hair stylist…

I ordered a mug for my hair stylist that had gems and 3d items in gold (chair, hair dryer, brush etc) along with a personalized name. The mug is horrible! it is a blurry design that was not 3D AT ALL! I paid 30 dollars for a mug that was not worth 2 dollars! Do NOT buy from these people they are scammers.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

I'd give it less if possible

I'd give it less if possible. I'm a disabled veteran on a fixed income. I purchased a military key holder that was 3D with dimensions, and what looked like actual military garb for like a GI Joe or something. What I got was a picture what I thought I was getting on cardboard. When I reached out, they asked for pics, I'd send them, and I'd get the same message asking for pics, this happened numerous times, which made me know it was an automated response. After a few days of asking for a refund, they said they reviewed the purchase, and they are not refunding anything. This is a scam company, do not buy anything from them.

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

5 Stars!! Highly Recommend!!

My purchase and experience were first class. Their communication and tracking updates were fantastic. Purchased a barber sign and it is fantastic. Thank you so much for a great buying experience! Highly recommend!!!!!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bracelet is Cheap

Didn’t answer emails quickly! My bracelet is very cheap looking and doesn’t fit right to show my son’s name and date of death!

It’s junk!

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing company to deal with

Amazing company to deal with. Somehow my order was placed twice but the staff sorted it out quickly before the second one was shipped so it worked perfectly for both of us. They are all very polite and courteous. I won't hesitate to buy from them again. Shipping was super fast and product was wrapped very carefully..no damage at all. Thank you Almagems...you're one of the best 👌 👍 😍

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

The service was fast and friendly

The service was fast and friendly. They responded quickly when I emailed them with a question on my order. My order was great. I am very happy with them. I would definitely recommend.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

I order a sewing themed phone cover

I order a sewing themed phone cover. Looked sparkly and 2D on line. VERY DISAPPOINTED! Not 2d or sparkly. Was so excited when I ordered if for a friends daughter now not sure I even want to give it to her :(

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy this product

Do not buy this product! It comes smelling of a strong chemical smell!!!! Not safe for children or anyone else for that matter. They refuse to issue a refund.

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

My brother and I just lost our precious…

My brother and I just lost our precious mom. And I saw that watch, and loved it. My brother does everything for everybody else. I wanted him to feel special i had made a mistake when I ordered it. I forgot to say (love) Sue. Instead of just Sue. You folks were so kind to fix thst for me. Im just thrilled. Its beautiful and a great price. Ty im super happy

March 18, 2026
Unprompted review

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