I would avoid this company purely due to their return policy. The customer pays shipping both ways, so you are essentially paying for the privilege of trying something on. When your return an item, yo... See more
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The customer service was SO quick to respond to my email. Lightning quick- within minutes. I accidentally ordered the wrong color and did not realize until I placed the order- I requested if they coul... See more
Company replied
Absolutely in love with this store! Every piece looks stunning the designs are so elegant, feminine, and thoughtfully created. You can really feel the passion and attention to detail in every collect... See more
Company replied
I ordered three dresses throught the buy two get one free promotion but never got a confirmation email or anything. I checked my card and the charge was there I emailed them twice got the same generi... See more
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Company details
Written by the company
Founded in 2019, Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
United States
- +1 (213) 857-0481
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
Excellent
Excellent. I had a wonderful experience with almond muse. The staff is amazing and so helpful. Thank you so much
February 28, 2026
Unprompted review
Reply from Almond Muse
Hi Komal,
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience and that our team was able to assist you. Your feedback means a lot to us, and we can’t wait to welcome you back for your next order!
With care,
Almond Muse Customer Support
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Still waiting for any package info…
Still waiting for any information after emailing and waiting weeks for a shipping update. Too much money for these dresses just to be ignored or scammed by a dupe maker.
February 25, 2026
Unprompted review
Reply from Almond Muse
Hi Kimberly,
We’re very sorry for the delay and the lack of updates, we completely understand how upsetting this must be. Waiting weeks without any shipping information is not acceptable, and we sincerely apologize for the frustration caused.
Please email us directly at info@almondmuse.com with your order number. Our team will prioritize your case and provide a clear update on your shipment as soon as possible. If the order cannot be delivered promptly, we can review cancellation or alternative solutions.
We truly regret the stress this has caused and appreciate the opportunity to make this right.
Kind regards,
Almond Muse Customer Support
If i could put 0 stars i would.
If i could put 0 stars i would.
Terrible customer service
The 5-9 business days shipping is not real
Ordered first week of Feb, 3 weeks later and no update on the shipping. Had to cancel my order after emailing the company 3 times and calling the support team 5 times. The agents are unhelpful. The "escalation" team doesn't exist. All they do is waste your time.
February 25, 2026
Unprompted review
Reply from Almond Muse
Hi Anne,
We’re truly sorry to read about your experience. Waiting three weeks without a clear shipping update and feeling unheard after multiple emails and calls is understandably frustrating. That is not the experience we aim to provide, and we sincerely apologize for the stress this caused.
Shipping delays can occasionally happen due to processing backlogs or carrier issues, but you absolutely deserved clearer communication and timely updates. We also regret that your interactions with our team left you feeling unsupported.
If your cancellation has already been processed, you should receive a confirmation by email shortly. If not, please send one final message to info@almondmuse.com. so we can ensure this is finalized and confirmed for you promptly.
We genuinely appreciate the feedback, even when it’s difficult to hear, as it helps us improve.
Kind regards,
Almond Muse Customer Support
Best customer service !
The customer service was incredibly fast and efficient! As someone who has shopped online a lot, reliable customer service really sets sites apart from others, so I will be buying with Almond Muse again for sure.
February 20, 2026
Unprompted review
Reply from Almond Muse
Hi Pavitra,
Thank you so much for your kind words! We’re thrilled to hear that you found our customer service fast and efficient. Providing reliable support is always a priority for us, and we’re delighted it made your shopping experience a positive one. We can’t wait to welcome you back for your next order!
With care,
Almond Muse Customer Support
It's been more than 10 days from when I…
It's been more than 10 days from when I made an order.
There is no update from confirm order, and they say it last 3-4 days that order need to be proccesed.
And they don't answer on any of my emails asking for an update.
It feels like scam and don't know if I even will receive my dress.
February 25, 2026
Unprompted review
Reply from Almond Muse
Hi Laura,
We’re truly sorry to hear about the delay and the lack of updates, we completely understand how concerning this must feel. Waiting more than 10 days without movement or communication is understandably frustrating, especially when the stated processing time is 3–4 business days.
Please accept our sincere apologies for the delayed responses. That is not the level of service we aim to provide.
Kindly send one more email to info@almondmuse.com. Include your order number so we can immediately locate your order and provide a clear status update. If you would prefer to cancel due to the delay, please state that in the email as well so we can review your options promptly.
We truly regret the stress this has caused and appreciate the opportunity to resolve this for you as quickly as possible.
Kind regards,
Almond Muse Customer Support
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So beautiful and timeless
So beautiful and timeless pieces for any occasion 🥰 I’m in love
February 24, 2026
Unprompted review
Reply from Almond Muse
Hi Vanessa,
Thank you so much for your sweet words. We’re beyond happy to hear that you’re in love with your piece! Creating timeless designs for every occasion is exactly what we strive for, and your feedback truly means the world to us.
With care,
Almond Muse Customer Support
I have written 3x to almondmuse and not…
I have written 3x to almondmuse and not back to back but days apart, explaining that I have an event and believed their 2-3 day shipping timeline. Customer service has yet to give me an answer and I placed my order a week ago. Extremely disappointed I would have never ordered if I knew the truth about shipping. Never again. Will probably cancel order or return by tomorrow
February 22, 2026
Unprompted review
Reply from Almond Muse
Hi Vicky,
We’re truly sorry to hear about your experience and understand how frustrating this must feel, especially with an important event coming up. We completely understand that you placed your order based on the stated 2–3 business day processing timeline, and you deserve clear communication regarding your shipment.
Occasionally, during high-demand periods, processing times may be extended slightly — but that does not excuse the lack of a clear update. We sincerely apologize for the repeated delays in response.
Please email us directly at info@almondmuse.com
with your order number and subject line “URGENT – Event Date” so we can prioritize your case immediately and provide a definitive status update. If cancellation is still your preference, we can also review that option for you promptly.
We truly regret the disappointment caused and appreciate the opportunity to make this right.
Kind regards,
Almond Muse Customer Support
Great quality & Excellent customer service
I recently ordered three dresses from Almond Muse and had a really great experience.
I’ll be honest — after placing the order, I came across some mixed ratings online and got a bit worried about what I would receive. But once the dresses arrived, I was genuinely impressed. The quality, fit, and overall look matched the photos, and they sit beautifully on the body.
I ordered size XS, and one of the dresses felt a bit tight in the chest area. I contacted customer support, and they responded quickly and were very helpful. They immediately offered an exchange and made the process smooth and easy.
Overall, I’m very happy with my purchase. I’ve already worn one of the dresses and received so many compliments. I would definitely order again!😍
February 20, 2026
Unprompted review
Reply from Almond Muse
Hi Айза,
Thank you so much for sharing your experience! We’re delighted to hear that your dresses arrived as expected and that our team could assist quickly with the exchange. It’s wonderful to know that you’re happy with the fit, quality, and compliments you’ve received. Your kind words mean a lot to us, and we can’t wait to welcome you back for your next order!
With care,
Almond Muse Customer Support
absolutely in love with the dress I…
absolutely in love with the dress I bought❤️
December 22, 2025
Unprompted review
Reply from Almond Muse
Hi Alina,
Thank you for sharing your excitement! We’re so thrilled to hear that you’re absolutely in love with your dress. Your happiness means everything to us!
With care,
Almond Muse Customer Support
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I just love your colorful clothes
I just love your colorful clothes, website and allt the beautiful items that you share. And the people I write with on your team is incredible. I would love to collaborate/work with you and bring more people to your community. I trust your work and vision.
February 20, 2026
Unprompted review
Reply from Almond Muse
Hi Neri,
Thank you so much for your kind words! We’re thrilled to hear that you enjoy our designs and feel positively about our team. We truly appreciate your enthusiasm and interest in collaborating, it means a lot to us.
Please feel free to reach out to info@almondmuse.com with your ideas or proposal, and our team will be happy to review it.
With care,
Almond Muse Customer Support
terrible delivery
Honestly on the delivery alone Im not impressed I ordered my dress last week it still hasnt been shipped even though it says shipment 2-3 business day after ordering. Customer service is no help they cant even tell what the hold up is.... my item probably wont be here for my event so im probably gonna return and never shop again
February 19, 2026
Unprompted review
Reply from Almond Muse
Hi Korrelia,
We’re truly sorry to hear about the delay with your order, especially with an upcoming event. We completely understand how frustrating it is when shipping timelines don’t align with expectations, and we apologize for the lack of clarity you’ve received so far.
While we aim to dispatch orders within the stated timeframe, occasional delays can occur due to high demand or processing backlogs. That said, you absolutely deserve a clear update. Please email us directly at info@almondmuse.com with your order number and mark it as urgent for event date review. We’ll prioritize your case and provide a concrete status update as quickly as possible.
Kind regards,
Almond Muse Customer Support
Didnt think id wear this much but here…
Didnt think id wear this much but here we are. comfy enough all day and still fine for evening plans. No fuss piece.
February 5, 2026
Unprompted review
Reply from Almond Muse
Hi Luna,
Thank you for sharing your experience! We’re so happy to hear that your dress has become a go-to piece, comfortable enough for all-day wear yet still perfect for evening plans. Effortless, fuss-free pieces are exactly what we aim to create.
With care,
Almond Muse Customer Support
I ordered 3 dresses from Almond Muse as…
I ordered 3 dresses from Almond Muse as part of the buy 2, get 1 free promotion knowing I likely would not be able to return due to the sale. I did not think that I would never receive the items at all. I placed this order in late January and it has yet to even ship. Every time I contact the company via email or telephone to inquire about what the hold up is, I'm deferred another 24-48 hrs and told it has been escalated. The first shipment supposedly got lost in transit and they've sent a replacement, but can't get me tracking details on this. This is going on 2 weeks of being told they will have an update in 24 hrs over and over. Be wary when ordering.
February 3, 2026
Unprompted review
Reply from Almond Muse
Hi Mallori,
We’re very sorry to hear about the delay and frustration with your order. At Almond Muse, we take pride in ensuring our customers receive their purchases promptly, and it’s clear that your experience has fallen short of this standard.
Shipping can sometimes be affected by carriers or customs, but we understand how stressful it is when tracking information isn’t clear. We’d like to help resolve this as quickly as possible. Please contact us directly at info@almondmuse.com with your order number, and our team will review your case and provide a clear update on your shipment.
Kind regards,
Almond Muse Customer Support
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Dont usually write reviews but this…
Dont usually write reviews but this felt worth it. Fabric hangs nicely and doesnt cling.
January 30, 2026
Unprompted review
Reply from Almond Muse
Hi Lily,
Thank you for taking the time to share your experience! We’re delighted to hear that the fabric drapes beautifully and feels comfortable without clinging, that effortless fit is exactly what we aim for with every Almond Muse piece.
With care,
Almond Muse Customer Support
Fabric feels soft not cheap
Fabric feels soft not cheap. wore it out and felt confident the whole time which doesnt always happen.
January 13, 2026
Unprompted review
Reply from Almond Muse
Hi Scarlett,
Thank you for your feedback! We’re so glad to hear that the fabric felt soft and high-quality, and that you felt confident wearing your dress. Creating pieces that make our customers feel both comfortable and empowered is always our goal.
With care,
Almond Muse Customer Support
Getting ready felt easier
Getting ready felt easier. didnt overthink shoes or accessories. just put it on and went.
January 15, 2026
Unprompted review
Reply from Almond Muse
Hi Abigail,
Thank you for sharing your experience! We’re thrilled to hear that your dress made getting ready effortless and stress-free, that effortless ease is exactly what we aim for with every Almond Muse piece.
With care,
Almond Muse Customer Support
Great customer service
Great customer service — quick and helpful responses!
February 16, 2026
Unprompted review
Reply from Almond Muse
Hi Σταυρούλα,
Thank you for your kind words! We’re delighted to hear that our customer service was quick and helpful. Providing attentive support is always a priority for us, and your feedback means a lot.
With care,
Almond Muse Customer Support
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Works casual and slightly dressed up
Works casual and slightly dressed up. i like that flexibility a lot lately.
January 24, 2026
Unprompted review
Reply from Almond Muse
Hi Evelyn,
Thank you for your feedback! We’re so glad to hear that you’re enjoying the versatility of your dress. Being able to wear a piece both casually and dressed up is exactly the kind of flexibility we aim for with every Almond Muse design.
With care,
Almond Muse Customer Support
Unfair and unacceptable policy
I have bought from many manufacturers using their sizing recommendations so I bought from Almond Muse using theirs.
Dress arrived and was totally unsuitable as it was too tight and too small. I can't believe it was so small for what they called an XL.
I wanted to return and get a refund as obviously I wouldn't suit any of their size dresses. I explained this.
They refuse to refund my money saying it's their policy and that I'll get store credit.
Why? I can't use it? I'm being forced to accept credit I can't use for an item I couldn't use. Really?
Why can't this company be like the majority of online shops? It is unfair and unacceptable. In a world of huge competition they will stand out with their ridiculous policy. Never again
February 15, 2026
Unprompted review
Reply from Almond Muse
Hi Debbie,
We’re truly sorry to hear that the sizing did not work out for you and that this experience left you feeling frustrated. We understand how disappointing it is to receive an item that doesn’t fit as expected, especially when you’ve carefully followed the sizing recommendations provided.
Our sizing is based on the measurements listed in our size guide, but we know that fit can vary depending on body shape and garment structure. That said, we completely understand your concern, particularly if you feel that none of our sizes would be suitable for you.
Regarding refunds, our return policy states that eligible full-priced items may be refunded, while sale items are issued as store credit. We recognize that store credit may not feel helpful if you don’t intend to reorder, and we understand why this would be upsetting in your situation.
We would genuinely appreciate the opportunity to review your specific order and see whether there is anything further we can do. Please reach out to us directly at info@almondmuse.com with your order number, and our team will carefully reassess your case.
With care,
Almond Muse Customer Support
I had a great experience with Almond…
I had a great experience with Almond Muse. I order a dress all the way from the Netherlands. The quality of the dress is PERFECT!
February 14, 2026
Unprompted review
Reply from Almond Muse
Hi Dariin,
Thank you for sharing your experience! We’re so happy to hear that your dress arrived safely all the way from the Netherlands and that you’re pleased with the quality. Your kind words mean a lot to us!
With care,
Almond Muse Customer Support
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