Beautiful, high quality tile, excellent customer service, fast shipping, user friendly website. Highly recommend! Aloft tiles makes sampling and buying tile so much easier than many other companies, a... See more
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Review summary
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The Customer service was above and beyond anything I have dealt with in years! I dealt with one person and they were there through everystep to answer any questions, help with decisions and even came... See more
Company replied
The young woman I spoke to when I first looked into getting mosaic tile was not only helpful but also pleasant and knowledgeable. She clearly knew her product and quickly arranged to send me samples.... See more
Although we did not purchase tile from Aloft Tiles, we appreciate the follow-up phone call and email after receiving our sample tiles. Unfortunately, the colors did not work for our bathroom project.... See more
Company details
- #3 of 8 best companies in Tile Store
Written by the company
At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.
Contact info
1055 E BROKAW RD STE 30 # 394, 95131, San Jose, United States
- (408) 461-5055
- support@alofttiles.com
- alofttiles.com
4.7
Excellent
99 reviews
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Hasn’t replied to negative reviews
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Customer service was excellent
Customer service was excellent, shipping was well communicated. Every piece arrived intact.
April 30, 2025
The first tile in the box was badly…
The first tile in the box was badly broken. It was a 24X48 porcelain tile that we are installing for our kitchen backsplash. The tile looked as it did on the website just disappointed that it came so damaged.
March 21, 2025
I ordered a sample and it was shipped…
I ordered a sample and it was shipped in a reasonable timeframe
March 17, 2025
The tile sample came very quickly and…
The tile sample came very quickly and then our order arrived quickly. The customer service person followed up with us about the sample and the tile order. They were very helpful.
March 3, 2025
It was easy to order
It was easy to order, the price for a sample was reasonable and the tile arrived timely in a really nice package.
March 9, 2025
Reply from Aloft Tiles
Dear Joe,
Thank you for taking the time to leave a review. We are genuinely disappointed that your second sample order arrived cracked. Sample tiles are shipped via regular mail, and while we package them securely, there is a small chance they may get damaged during transit. This is different from other orders, which we always ship securely on pallets.
We take pride in our convenient return and damage policy, which allows you ample time to request a swift replacement if needed. In your case, the other sample orders you placed for the same tile arrived undamaged, so you could evaluate the quality and color effectively. We are glad to know that we processed your refund for the subsequent order promptly. If you would like to order more samples of different tiles, we would be happy to assist you in finding other options. Thank you for shopping with us. We are always here to help!
Best regards, Aloft Customer Service Team
Samples were easy to find and received…
Samples were easy to find and received promptly. Very helpful and tile was good quality
February 14, 2025
The tile is beautiful and the delivery…
The tile is beautiful and the delivery service first rate.
January 18, 2025
The tile is beautiful
The tile is beautiful! The customer service is excellent! Installed without any difficulty!
January 23, 2025
Great Experience Overall
Tile was exactly what i had been looking for and the price was great! Items were very well packed and delivery went smoothly. Overall a great experience!
January 18, 2025
Easy Transaction
Was able to get my order meant for delivery as a pick up at will call. Aloft offered a contractors discount that helped with cost.
Great transaction
December 27, 2024
Outstanding Customer Service
Our original order arrived with broken tiles, and the Aloft team quickly & graciously sent us replacements so we could wrap up the final steps of a renovation. We can't thank them enough for the speedy turnaround, and the tiles look absolutely beautiful. Thanks for everything, Aloft!
December 18, 2024
Unprompted review
Very fast shipping
Very fast shipping. Dealt with 3 other tile stores online, all took at least 10-14 days to receive product. Got mine from aloft in 4 days. Had one product damaged and they immediately sent a replacement and received in 4 days as well. Great customer service.
December 16, 2024
Unprompted review
The sample 2x8 matte navy tile I…
The sample 2x8 matte navy tile I received is perfect and it came so quickly. Looking forward to creating a beautiful floor in my new butlers pantry with aloft tiles.0
December 21, 2024
My experience was perfect
My experience was perfect! Everything was shipped in a timely manner and communicated with me every step of the way. My first shipment had 21 broken tiles (out of a couple hundred that’s not bad) and the replacement process was somehow even easier than the initial process!! Highly recommend purchasing from this company!!
December 16, 2024
Reliable Company
Every time I left a message,I was given a helpful response . The associate was honest and made it less worrisome when it came to delivery time. The onyx green porcelain tile is a beautiful teal color for my ocean themed bathroom!
November 27, 2024
Unprompted review
They were incredibly knowledgeable
They were incredibly knowledgeable, helpful and reliable. 👍🏻
November 21, 2024
Pretty tile, sample arrived broken
I ordered a tile sample and it arrived broken. Not a huge deal, but seems simple enough to wrap one piece of tile well enough to avoid breakage. Made me a bit nervous about their shipping/handling overall, esp since the tile isn't cheap.
October 21, 2024
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