Beautiful, high quality tile, excellent customer service, fast shipping, user friendly website. Highly recommend! Aloft tiles makes sampling and buying tile so much easier than many other companies, a... See more
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Review summary
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The Customer service was above and beyond anything I have dealt with in years! I dealt with one person and they were there through everystep to answer any questions, help with decisions and even came... See more
Company replied
The young woman I spoke to when I first looked into getting mosaic tile was not only helpful but also pleasant and knowledgeable. She clearly knew her product and quickly arranged to send me samples.... See more
Although we did not purchase tile from Aloft Tiles, we appreciate the follow-up phone call and email after receiving our sample tiles. Unfortunately, the colors did not work for our bathroom project.... See more
Company details
- #3 of 8 best companies in Tile Store
Written by the company
At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.
Contact info
1055 E BROKAW RD STE 30 # 394, 95131, San Jose, United States
- (408) 461-5055
- support@alofttiles.com
- alofttiles.com
4.7
Excellent
99 reviews
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Beautiful tile worth the investment
I wanted an elegant and beautiful tile accent for our bath and looked at the inventory at Aloft. Julia helped me get to know a gorgeous piece from the Sakura collection, and I took the chance of purchasing and having it shipped to me. Now that it has been installed, bath, i get a relaxing feeling every time i walk in the bathroom. Thank you Julia and Aloft!
September 1, 2024
Unprompted review
Beautiful quality tile and even better…
Beautiful quality tile and even better customer service
We had 5 box’s damaged during shipping and they promptly worked on getting a replacement order out asap. Pricing on the tile we picked was best pricing around.
September 4, 2024
Disappointed…
I give it a 2 because shipping was fast and great, but the tile looked nothing in person like it looked in the pictures.
I do have to say that their customer service is great. I’m willing to give them another try in the future.
July 24, 2024
Reply from Aloft Tiles
Dear Patricia,
Thanks for your feedback! Our customer service team will always go above and beyond to ensure all customers are happy with their purchases from us! We are saddened to hear that you didn't like the sample. The tiles samples cannot always depict all of the details and marbling as the tiles samples are generally small. This is especially true when you are ordering samples from large format tiles. The samples are usually best for visualizing the true color(s) of the tile. In the future, please let us know what exactly you're looking for from your tile samples and we will always do our very best to accommodate you. Hope you shop with us again soon!
The sample looked NOTHING like the tile…
The sample looked NOTHING like the tile online. Not even the same color.
July 5, 2024
Reply from Aloft Tiles
Hi Debbie!
We are sorry to see that you are still not able to figure out how to delete your review. However, we are very happy to know that we were able to help you with your sample. If you decide you would like further assistance with updating your Trustpilot Review to reflect your great experience with our team, we are happy to help you sort it out.
Thank you for giving us the chance to make your experience better!
Sincerely,
Aloft Tiles Customer Service Team
Very attentive & accommodating to their…
Very attentive & accommodating to their potential customers. They went out of their way to assure I would be satisfied with the samples I ordered & resent a variety of colors within that same tile pattern along with a credit.
May 20, 2024
Great Tile, Great Prices, Excellent Customer Service
Great tile at a great price! Really responsive customer service. We had one box of tile break on delivery and we were promptly refunded for it. Fast shipping as well! We had tile delivered in under a week!
March 20, 2024
Customer service for the win!
There was an initial issue, which was a misunderstanding about the size of sample tiles. I did receive a call from a very nice lady at Aloft who handled the situation well. They will make it correct if you have any problems. The tiles are lovely, too.
April 14, 2024
Wonderful Products
I am so pleased with the tile samples I ordered. Shipping was very fast!
April 14, 2024
I ordered a mosaic tile that appeared…
I ordered a mosaic tile that appeared to have not just flat tile but onyx tile included, and the tile I received was all flat colored tile that had no onyx mixed in like the picture. Frustrated I paid over $25 to not get a sample of what I saw in the picture.
March 10, 2024
Reply from Aloft Tiles
Dear Danielle,
Thanks for taking the time to let us know about your experience! We are happy that we were able to promptly refund the cost of the tile samples to you as soon as we read this review. Tile samples are a great way to ensure that you are satisfied with the color and wonderful quality of the product. It's not always possible for the tile samples to encompass all of the characteristics of tiles made to resemble a natural stone size of 24x48. We are dedicated to ensuring we provide the absolute best service possible. Please never hesitate to reach out to our team directly for any questions or concerns. We look forward to turning this experience around in the future!
Sincerely, Aloft Tiles Customer Service Team.
Wonderful customer service
Wonderful customer service! They offer a wide selection of tile that can be found on other websites, but the customer service makes them far more superior. Would highly recommend them!
March 19, 2024
Ample Selektion
Ample Selektion. Website works well. Friendly and helpful support. Resolved issue fast
February 29, 2024
Great tile selection and awesome customer service!
I had a hard time finding any good tiles for my bathroom project for a year and decided to check out Aloft Tiles per my friend recommendation. We chose two different colour tiles for our bathroom and they delivered as promised, with minimal cost and free shipping. The tiles are so pretty, better than on the picture! We've now found the ideal tile and are ready to proceed with our project. Thanks Aloft Tiles for helping us get closer to the finished project. The customer service team was also excellent in addressing our questions about exact quantity and usage.
November 6, 2023
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