Ordered on tuesday, Its now Saturday, no tracking information provided...my sons birthday is on Tuesday and i dont know if his present will arrive on time. Terrible customer service service, our loca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This ebike was the best deal around, however the payment process was frustrating being not able to use Barclaycard and then being charged a significant sum to use PayPal. It is as though they are forc... See more
I bought a Koolux x1.. i absolutely love it, as with most people like myself who didn’t do much cycling before I am amazed at how much fun with so little effort.Bike looks great , had a small issue... See more
Company replied
The bike arrived in perfect condition. Had a trouble to attach handelbar but called alphascootz and guy from support walked me throw whole proces by telephone . He was really helpfull and patient. I a... See more
Company replied
Company details
- Bicycle Store
- Bike Accessories Store
- Motor Scooter Dealer
- Online Marketplace
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
At ALPHASCOOTZ, we specialize in offering top-quality electric bikes and scooters through our easy-to-use e-commerce platform. Our mission is to provide eco-friendly transportation options that combine style, performance, and sustainability. What sets us apart is our commitment to exceptional customer service. From the moment you visit our website to long after your purchase, our dedicated support team is here to assist with any questions or concerns. Whether you’re a first-time buyer or an e-mobility enthusiast, we ensure a smooth shopping experience and reliable post-purchase support. Discover the future of transportation with ALPHASCOOTZ—where innovation meets excellent customer care.
Contact info
iCON inovation Centre, NN110QB, Daventry, United Kingdom
- +44 7441910791
- info@alphascootz.uk
- alphascootz.uk
3.5
Average
520 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick reliable service
November 9, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Advertisement
Absolutely Disgraceful Customer…
Absolutely Disgraceful Customer Service. I have been going back and forth for nigh on two weeks now as my samebike throttle is erratic to say the least, the brakes are horrendous and the pedal assist does not work. The thing is a deathtrap. What do I get from these guys in response. A video of a display for a completely different bine asking me to film the bike whilst in use! Talk about stupid and dangerous. And now no response. An absolute shambles top to bottom. Just give me my money back. £900 quid down the drain .
November 11, 2024
Unprompted review
Reply from Alphascootz
Hello Scott,
We are truly sorry for the experience you’ve had and the frustration it has caused. We understand your concerns and regret that the situation has not been handled to your satisfaction.
As we discussed over the phone, we have arranged to collect the bike for repair to address all the issues you’ve mentioned. Please rest assured that we are committed to resolving this for you as quickly as possible.
Your feedback is very important to us, and we are taking it seriously to improve our processes and ensure better communication and service in the future. We sincerely apologize for the inconvenience and thank you for your patience as we work to make things right.
Kind Regards,
Alphascootz Team
Alphascootz
Alphascootz, can't recommend enough, excellent people, I had an initial delivery problem all sorted within the day. There after sales very efficient as was their communications and delivery. I would definitely recommend.
November 18, 2024
Unprompted review
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Fast service great product
November 6, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
the scooter itself is spot on but …
the scooter itself is spot on but unfortunately upon arrival the throttle was broke inside a small bit of plastic what holds the spring was snapped . I used superglue to fix it until the new throttle arrives . also the back suspension is leaking with fluid. batteries are pretty good 21 miles from my first charge using full 2400w level 3 . some of the time only using the throttle half way . all in great peice of kit sold my surron LBX to buy this and even though it's nowhere near as fast but it's still lots of fun and much less at risk of being stolen/robbed/confiscated . (UPDATE) Alphascootz has refunded me the money for my replacment throttle
October 31, 2024
Reply from Alphascootz
Hello Anthony,
We are sorry to hear that you have experienced issues with our item. As per our conversation, our aftersales team is here to assist you in replacing the broken parts.
Unfortunately, during transportation, products can sometimes get damaged, but please rest assured that we are here to help resolve this for you.
Thank you for bringing this to our attention, and we will do our best to address the issue promptly.
Kind regards,
Alphascootz Team
Advertisement
Good good good
October 29, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Dire customer service. Avoid.
I purchased an Evercross A1 electric scooter, which was advertised five times on their website as 28mph. On arrival it was limited to 15. I asked if I can increase the speed and, if not how I can return it for a refund as it is miss-sold.
Many emails later, they refuse to return the scooter, despite a legal responsibility to do so within 14 days. I have paid €600 for a machine I don't want and can't return.
The scooter looks fine, but please be aware their promises of excellent customer service are meaningless.
November 11, 2024
Unprompted review
Reply from Alphascootz
Hello Mr Williams,
Thank you for reaching out, and I apologize for the frustration and inconvenience this has caused. I’d like to clarify the speed limitations on electric scooters in the EU and address your concern about the Evercross A1.
In the EU, electric scooters are subject to speed restrictions as part of regulations designed to ensure safe operation on public roads. Legally, electric scooters with motor assistance are limited to a maximum speed of 25 km/h (15.5 mph). This restriction is standard across EU countries, ensuring that scooters remain classified as light vehicles, which allows them to be used without special licensing or registration.
Please note that the speed limit can be unlocked through a few simple steps directly from the screen of the device. However, it's important to understand that removing or bypassing speed limiters may have legal and safety implications. The rider will be responsible for operating the scooter on public roads.
We hope this helps clarify the situation. Again, we apologize for any confusion caused. Please get in touch if you have any further questions or concerns.
Disappointment
I was order 2 items from this shop one is arrive, another one after almost 2 weeks no, in first moment I was call to I think owner and He told me my package is sanded,but at her time almost that 2 weeks no, I try call, I was sand a massage and I don’t have any reply, 2 stars because I have a general item, but I don’t have a contact with this company because they no answer
October 31, 2024
Reply from Alphascootz
Hello Mr Szulc,
We’re truly sorry for the inconvenience you experienced with your order and for any communication issues on our part. We completely understand how frustrating this must have been.
To clarify, we received your message about the situation on Friday night after business hours, and we worked to resolve the issue on Monday. We have resent the throttle and provided you with the tracking information. Unfortunately, the initial delivery was mistakenly sent to the wrong address by the delivery company, which caused the delay. We’re taking steps to prevent this from happening in the future.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything more we can assist you with. We’re committed to ensuring your satisfaction.
Thank you for your understanding!
The Dilever I was 3 day long and the…
The Dilever I was 3 day long and the bike I was lights broken as well
November 6, 2024
Reply from Alphascootz
Hello Mr Nimet,
We’re really sorry for the inconvenience you’ve experienced. Just to clarify, we promise our customers a delivery time frame of 2 to 5 working days, and any orders placed over the weekend are dispatched on the next working day. We can confirm that your bike was delivered within this time frame.
Regarding the broken light, we apologize for this issue. Please reach out to us at support@alphascootz.uk, and we will arrange for a new part to be sent to you as quickly as possible.
We’re here to help, so if you encounter any further issues with the bike, don’t hesitate to contact us. Your satisfaction is our priority.
Advertisement
Fantastic price and quick delivery
October 25, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
good service
October 19, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Advertisement
Ordered in the morning and it arrived…
Ordered in the morning and it arrived in the same evening!
Very good customer service.
October 14, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Good experience but still waiting for…
Good experience but still waiting for part of the order. Have received no updates despite chasing.
October 17, 2024
Reply from Alphascootz
Hello Mr. O'Donnell,
We apologize for the missing throttle in your order. It was dispatched yesterday and should be delivered by the end of the week.
Thank you for your understanding.
Kind regards,
Absolutely brilliant service ordered my…
Absolutely brilliant service ordered my scooter 10-30am Saturday and it was delivered before 9-30pm the same day the scooter got here before the tracking number😁 and driver brought it in the house for me, can't fault you THANKS
October 26, 2024
Unprompted review
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Hi the scooter is perfect thank you so…
Hi the scooter is perfect thank you so much very fast delivery also
October 17, 2024
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Advertisement
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Reply from Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Avoid!!
Avoid!!
Positive first week of us then constant battery problems.
Thier team had us on a merry go round with resupplying battery until we were outside thier return policy. Now the door is closed and they're not interested
October 23, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.